SITI NURAISHAH SAIBON

Net.Interconnect Specialist

Selangor

Summary

Operations & Service Delivery professional with 10+ years of experience in telecom network fulfillment, interconnect management, vendor coordination, and SLA-driven operations. Proven track record in cost optimization (RM9M+ combined savings & avoidance), process ownership (CTM), and delivery of high-volume operational workflows with >99% compliance. Strong expertise in stakeholder management, contract/IRU negotiations, billing accuracy, and digital process improvement.

Overview

years of professional experience

Work History

Operations / Service Delivery Executive

Netco . Business Operations

07.2025 - Current

Operations professional managing end-to-end workflow execution, vendor coordination, billing accuracy, and SLA-driven service delivery across interconnect and system platforms (CTM, CSPM).
Key Responsibilities
Managed task lifecycle (ordering, cancellation, T2Q closure) within SLA timelines.
Ensured accurate CTM/CSPM updates and system data integrity.
Coordinated with 3PP vendors for service delivery and billing alignment.
Processed interconnect payments and PR issuance within defined SLAs.
Handled QC issues, escalations, and stakeholder queries within turnaround targets.
Produced weekly/monthly performance and operational reports.
Controlled cost leakage and ensured billing accuracy in vendor services.
Key Achievements
Maintained consistent SLA compliance across all operational workflows.
Improved data accuracy across CTM, CSPM, and eCPR systems.
Reduced operational delays through faster escalation resolution and follow-ups.

Interconnect & Contract Management Executive

Network Fulfillment

05.2015 - 07.2025

Managed interconnect operations covering third-party leasing, IRU management, vendor coordination, CWO execution, payment processing, and database governance. Led CTM process ownership during transition and drove cost optimization initiatives.
Key Achievements (2025 Highlights)
Achieved RM2.26M OPEX cost savings (13% above target).
Delivered RM6.8M cost avoidance via leasing & IRU negotiations.
Maintained 99.9% payment compliance, preventing penalties and service disruption.
Achieved 94.6% SLA performance for ordering & cancellation processes.
Led CTM process ownership, improving data governance and operational control.
Key Responsibilities
Managed end-to-end interconnect operations including leasing, IRU, and vendor coordination.
Executed CWO coordination and ensured timely network delivery.
Processed interconnect payments and ensured billing accuracy.
Maintained CTM database integrity and resolved data inconsistencies.
Coordinated with vendors for service orders, renewals, and cancellations.
Produced operational reports and supported cost tracking analysis.
Ensured SLA compliance across ordering, cancellation, and workflow processes.

Property Specialist

ROE Management

05.2011 - 05.2015

Managed Right of Entry (ROE) applications and site access coordination for telecommunications network deployment projects. Worked closely with building management and stakeholders to secure approvals, optimize access, and support operational readiness.
Key Contributions & Achievements
Managed ROE applications for CWO, MWO, NWO-RFS, and planned deployment activities.
Secured site access approvals including 24-hour access for critical network operations.
Achieved 98.26% ROE success rate, exceeding 98% target.
Delivered 100% completion for NWO-Non RFS applications.
Secured 30+ critical site access approvals annually.
Supported development and UAT of Unified Portal (Redblock) to improve scheduling efficiency.
Maintained strong stakeholder relationships across 140+ building management contacts.
Contributed to process improvement and digital transformation initiatives.

Education

Bachelor's Degree - Estate Management

Universiti Teknologi MARA (UiTM)

Skills

ROE Management Stakeholder Engagement Site Acquisition Permit & Access Management Process Improvement UAT Support

Interconnect Management Vendor Management Cost Optimization Contract & Leasing (IRU) CTM Systems CWO Coordination SLA Management Data Governance Payment Processing

Operations Management SLA/KPI Compliance Vendor Coordination Billing Accuracy Escalation Management Reporting Process Improvement CTM & CSPM Systems

Interconnect & IRU Management Vendor & Contract Management SLA / KPI Compliance Cost Optimization & Control CTM / CSPM Systems CWO Coordination Billing & Payment Governance Data Integrity & Reporting Escalation Management Process Improvement

CTM CSPM eCPR Internal Workflow/Ticketing Systems MS Excel Reporting Dashboards

Timeline