Siti Nuraishah Saibon
Summary
Results-driven Operations & Service Delivery professional with over 10 years in telecom network fulfilment, interconnect management, and vendor coordination. Achievements include RM9M in cost savings and ownership of high-compliance operational processes. Expertise in stakeholder management, contract negotiations, billing accuracy, and digital process enhancement.
Overview
15
15
years of professional experience
Work History
Operations professional
Net.Interconnect, Netco . Business Operations
07.2025 - Current
- Operations professional managing end-to-end workflow execution, vendor coordination, billing accuracy, and SLA-driven service delivery across interconnect and system platforms (CTM, CSPM).
- Managed task lifecycle (ordering, cancellation, T2Q closure) within SLA timelines.
- Ensured accurate CTM/CSPM updates and system data integrity.
- Coordinated with 3PP vendors for service delivery and billing alignment.
- Processed interconnect payments and PR issuance within defined SLAs.
- Handled QC issues, escalations, and stakeholder queries within turnaround targets.
- Produced weekly/monthly performance and operational reports.
- Controlled cost leakage and ensured billing accuracy in vendor services.
- Maintained consistent SLA compliance across all operational workflows.
- Improved data accuracy across CTM, CSPM, and eCPR systems.
- Reduced operational delays through faster escalation resolution and follow-ups.
Interconnect & Contract Management Executive
Network Fulfillment
05.2015 - 07.2025
- Managed interconnect operations covering third-party leasing, IRU management, vendor coordination, CWO execution, payment processing, and database governance.
- Led CTM process ownership during transition and drove cost optimization initiatives.
- Achieved RM2.26M OPEX cost savings (13% above target).
- Delivered RM6.8M cost avoidance via leasing & IRU negotiations.
- Maintained 99.9% payment compliance, preventing penalties and service disruption.
- Achieved 94.6% SLA performance for ordering & cancellation processes.
- Led CTM process ownership, improving data governance and operational control.
- Managed end-to-end interconnect operations including leasing, IRU, and vendor coordination.
- Executed CWO coordination and ensured timely network delivery.
- Processed interconnect payments and ensured billing accuracy.
- Maintained CTM database integrity and resolved data inconsistencies.
- Coordinated with vendors for service orders, renewals, and cancellations.
- Produced operational reports and supported cost tracking analysis.
- Ensured SLA compliance across ordering, cancellation, and workflow processes.
Property Specialist (ROE Management)
ROE Management
05.2011 - 05.2015
- Managed Right of Entry (ROE) applications and site access coordination for telecommunications network deployment projects.
- Managed ROE applications for CWO, MWO, NWO-RFS, and planned deployment activities.
- Achieved 98.26% ROE success rate, exceeding 98% target.
- Delivered 100% completion for NWO-Non RFS applications.
- Secured 30+ critical site access approvals annually.
- Obtained site access approvals, including 24-hour access, to support critical network operations.
- Collaborated with building management and stakeholders to secure approvals and streamline access for operational readiness.
- Cultivated strong relationships with 140+ building management contacts to enhance collaboration and communication.
- Supported development and UAT of Unified Portal (Redblock) to improve scheduling efficiency.
- Contributed to process improvement and digital transformation initiatives.
Education
Bachelor's Degree - Estate Management
Universiti Teknologi MARA (UiTM)
Shah AlamSkills
- Operations Management
- Process Improvement
- Cost Optimization
- Cost Optimization & Control
- SLA Management
- SLA/KPI Compliance
- Payment Processing
- Payment governance
- Reporting
- Data reporting
- Reporting Dashboards
- CTM Systems
- CTM & CSPM Systems
- CSPM
- CTM
- Ticketing systems
- MS Excel
- Site Acquisition
- Permit & Access Management
- Interconnect Management
- Interconnect management
- Vendor Management
- Vendor management
- Vendor Coordination
- CWO Coordination
- Escalation Management
- Stakeholder Engagement
- ROE Management
- MS Excel
- Reporting Dashboards
Custom
- CTM
- CSPM
- ECPR
- Internal Workflow/Ticketing Systems
- MS Excel
- Reporting Dashboards
Timeline
Operations professional
Net.Interconnect, Netco . Business Operations
07.2025 - Current
Interconnect & Contract Management Executive
Network Fulfillment
05.2015 - 07.2025
Property Specialist (ROE Management)
ROE Management
05.2011 - 05.2015
Bachelor's Degree - Estate Management
Universiti Teknologi MARA (UiTM)