Siti Aishah Muhsin
Customer Service Representative
Summary
At National Instruments Malaysia, excelled as a Staff Customer Service Representative by leveraging exceptional active listening and product knowledge skills to enhance customer satisfaction and loyalty. Demonstrated expertise in complaint resolution and team collaboration, significantly improving service delivery and user experience. Achieved notable success in high-stress conflict resolution, underpinning a results-driven approach to customer service excellence.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Staff Customer Service Representative
National Instruments Malaysia
05.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Science - Life Sciences And Bioengineering
University of Toyama
Japan 03.2019 - 03.2021
Bachelor of Science - Life Sciences And Bioengineering
University of Toyama
Japan 04.2015 - 03.2019
Skills
Customer Service
Active Listening
Product Knowledge
Call Management and Call Center Experience
Complaint resolution and Follow-up skills
Critical Thinking and Research
Prioritization
Staff Training
Japanese Language (N2 Level)
Awards and Recognitions
Awarded Best Team Award Winner as part of the APAC CustCare & Categorization team for EMR Q2’2024 APAC CO Recognition Award.
Timeline
Staff Customer Service Representative
National Instruments Malaysia
05.2021 - Current
Master of Science - Life Sciences And Bioengineering
University of Toyama
03.2019 - 03.2021
Bachelor of Science - Life Sciences And Bioengineering
University of Toyama
04.2015 - 03.2019
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