LoKe Bee Chin ( Jessiea)
Public Relations Professional
Penang
Summary
Versatile professional with hands-on experience in customer service, order management, quoting, public relations, and event coordination. Skilled in Oracle ERP, data analysis, and sales support, with a track record of delivering accurate results even under pressure. Strong communicator and problem-solver who works well with cross-functional teams to improve processes, keep operations running smoothly, and boost customer satisfaction. Always eager to learn and focused on creating value through efficiency and teamwork.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Staff Customer Service Representative
NI Malaysia Sdn Bhd
01.2021 - Current
- Generated and issued order acknowledgements, ensuring customers were consistently informed of order status.
- Managed end-to-end quote-to-order process across Oracle systems to ensure all information is accurate and complete.
- Reviewed and validated orders to ensure completeness, minimizing errors and processing delays.
- Handle issues reported by customers during or after order execution, working closely with internal teams to resolve them.
- Monitored backlog lists and coordinated with factories to expedite deliveries, achieving on-time shipment commitments.
- Proactively communicated order changes and shipment updates to customers through phone and email, strengthening trust and transparency.
- Partnered with internal teams to resolve order-related issues and customer escalations efficiently.
- Maintained accurate records for order tracking, invoicing, and compliance reporting.
- Supported onboarding and training of new team members by sharing system expertise and process knowledge.
- Collaborate with internal teams (Finance, Trade Compliance, Order Management) to resolve disputes, trade compliance holds, or any other issues impacting orders.
Sales & Marketing Executive
Silkron Technology Sdn. Bhd.
04.2019 - 11.2020
- Prepared accurate quotations, tracked sales reports, and managed CRM records to improve forecasting and reporting efficiency.
- Partnered with clients to propose tailored solutions, increasing customer satisfaction and driving repeat sales growth.
- Supported technical testing and troubleshooting, ensuring smooth onboarding and minimizing client issues during setup.
- Coordinated marketing campaigns and event initiatives, strengthening brand visibility and customer engagement.
- Built and maintained strong relationships with existing and new customers to support long-term business growth.
Event Executive
Multimedia Events Management
02.2017 - 04.2017
- Consolidated event data and prepared analytical reports to evaluate outcomes and performance.
- Coordinated with suppliers and supported the development of promotional materials to meet event requirements.
- Facilitated team-building activities and managed logistics to ensure smooth execution of events.
Admin Clerk
Kuehne+Nagel SdnBhd
02.2015 - 07.2015
- Prepared import/export documentation and entered data into company intranet and customs systems.
- Processed invoices, delivery orders, and logistics reports with high accuracy.
- Supported daily operations by ensuring compliance with customs requirements and timely clearance of shipments.
Education
Bachelor - International Public Relations (Honours)
Sheffield Hallam University
09.2018
Bachelor - Public Relations (Honours)
Tunku Abdul Rahman University college
01.2018
Sijil Tinggi Persekolahan Malaysia - undefined
SMK (L) Methodist Boys’ school
01.2014
Sijil Pelajaran Malaysia - undefined
SMK Hamid Khan
01.2012
Skills
- Oracle database management
- Salesforce
- MS Words
- MS Power Point
- MS Excel
- Movie Maker
- Photoshop
Key Achievements
- Best Team Award (2023-2025): Recognized twice for exceptional collaboration and contribution to team success.
- Peers Award (2025): Honored by colleagues for teamwork, reliability, and positive workplace impact.
- Manager’s Nomination Award (2025): Nominated by management for outstanding performance and dedication.
- Top Contributor (2022-2024): Recognized for consistently high performance and significant contributions.
- Top Sales Person (2019): Highest number of sale ever recorded in company history.
CO-CURRICULAR ACTIVITIES
- Committee, Programming (Activities & Exhibition), TAR UC Re:source Campaign “Do Right For What’s Left”
- Committee, Logistic Department, TAR UC Corporate day
- Leader, Sport Management TAR UC Games & Sports
- Leader, Treasure Management, TAR UC Padan.Muka Arts Festival
- Leader, Head of Welfare FSAH, Student Representative Council (SRC), TAR UC (2016)
References
References available upon request
Timeline
Staff Customer Service Representative
NI Malaysia Sdn Bhd
01.2021 - Current
Sales & Marketing Executive
Silkron Technology Sdn. Bhd.
04.2019 - 11.2020
Event Executive
Multimedia Events Management
02.2017 - 04.2017
Admin Clerk
Kuehne+Nagel SdnBhd
02.2015 - 07.2015
Bachelor - Public Relations (Honours)
Tunku Abdul Rahman University college
Sijil Tinggi Persekolahan Malaysia - undefined
SMK (L) Methodist Boys’ school
Sijil Pelajaran Malaysia - undefined
SMK Hamid Khan
Bachelor - International Public Relations (Honours)
Sheffield Hallam University
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