Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Siti Adlin Abdul Ghani

Kota Damansara

Summary

A versatile professional with a strong background in invoicing, customer service, sales, and administration. Brings a diverse skill set to any customer-centric role. Effectively manages client relationships, boosts sales, and streamlines administrative processes to ensure efficient business operations. Dedication to fostering positive client experiences is evident in problem-solving abilities and meticulous attention to detail, consistently upholding a high standard of service. Achieved a First Class Bachelor of Science (Honours) degree in Management Mathematics with a CGPA of 3.68, reflecting commitment and dedication to excel in studies. Confident in applying these same qualities to any future tasks entrusted. Motivated to leverage skills in a higher capacity that enhances performance and delivers meaningful results.

Overview

12
12
years of professional experience

Work History

Customer Service Cum Invoicing Clerk

Derberg Sdn Bhd
Petaling Jaya
04.2024 - Current
  • Preparing Invoices : Generate accurate and timely invoices for goods provided by the company
  • Reviewing Orders : Checking sales / purchase orders received to ensure the correct information is reflected in the invoices
  • Processing Payment : Record payment received, issue receipts and update the company's financial records
  • Resolve Discrepancies : Investigate and resolve any discrepancies or errors related to billing or payment and liase with either department or clients
  • Communication : Respond to customer inquiries regarding invoices, payment terms and balances
  • Data Entry : Enter billing and payment accurately into accounting systems and invoicing software
  • Maintain Records : Organise and maintain system for financial document
  • Reporting : Assist in generating reports related to sales, receivables or financial status

Sales Coordinator

DTHREE LYNN SDN BHD
Penang
06.2013 - 03.2024
  • Company Overview: DThree Lynn Sdn Bhd is a company engage in wholesale and retail of local products in beauty, cosmetics and traditional supplements
  • Selling Products : Attend to customers directly to identify their needs and offer suitable products
  • Customer Relationship : Build and maintain strong relationships with customers , offering support and follow-up from time to time
  • Understand Products : Be aware of new products which include their features and benefits
  • Meeting Targets : Work towards achieving certain targets as set by the company
  • Negotiation : Negotiate prices and other terms of sales with customers
  • Handling Objection : Address issues , concern and objection raised by customers in a subtle ways
  • Feedback : Offer feedback to management on customers preferences, trend and other related issues
  • Documentation : Keep and maintain proper records and sales transaction
  • Promotion : Promote the company and its products and services through customers engagement
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
  • DThree Lynn Sdn Bhd is a company engage in wholesale and retail of local products in beauty, cosmetics and traditional supplements

Accounts Assistant

STX PRECISION (PENANG) SDN BHD
Nibong Tebal
10.2012 - 12.2012
  • Company Overview: STX Precision (Penang) Sdn Bhd is an engineering supporting services company involve with precision metal parts and components using high pressure die casting of aluminium and zinc alloys
  • I undertook a three month practical training program, which marked my first exposure to the professional workforce after graduation
  • This experience proved to be highly beneficial as it allowed me to allign theoretical knowledge in a real-world setting
  • Support the team in administrative duties
  • Assist Account Executive preparing reports
  • Support the finance manager with business accounting activities
  • Working with filing, spreadsheets, sales and purchase ledgers and journals
  • This includes raising, sending and paying invoices, and follow up with clients for payments
  • STX Precision (Penang) Sdn Bhd is an engineering supporting services company involve with precision metal parts and components using high pressure die casting of aluminium and zinc alloys

Education

Bachelor of Science (Honours) - Management Mathematics

Universiti Teknologi Mara
Arau, Perlis
05.2013

Diploma In Quantitative Science -

Universiti Teknologi Mara
Merbok, Kedah
11.2010

Sijil Pelajaran Malaysia (SPM) - Accountancy

Sekolah Menengah Kebangsaan Agama Syeikh Abdullah
Nibong Tebal, Pulau Pinang
12.2006

Skills

  • Office software proficiency
  • Customer service
  • Time management
  • Strong communication
  • Problem solving abilities
  • Multitasking & Flexibility
  • Organisational skills
  • Strong numerical skills
  • Confidentiality & Integrity
  • Attention to details

Languages

  • Malay
  • English

Personal Information

  • Date of Birth: 02/26/89
  • Gender: Female
  • Nationality: Malaysian

Timeline

Customer Service Cum Invoicing Clerk

Derberg Sdn Bhd
04.2024 - Current

Sales Coordinator

DTHREE LYNN SDN BHD
06.2013 - 03.2024

Accounts Assistant

STX PRECISION (PENANG) SDN BHD
10.2012 - 12.2012

Bachelor of Science (Honours) - Management Mathematics

Universiti Teknologi Mara

Diploma In Quantitative Science -

Universiti Teknologi Mara

Sijil Pelajaran Malaysia (SPM) - Accountancy

Sekolah Menengah Kebangsaan Agama Syeikh Abdullah

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Siti Adlin Abdul Ghani