SHUBANA SOMASUNDARAM

Company Overview: Samsung Malaysia (Consumer Electronics) Project

• Delivered top-tier customer support through multiple communication platforms.
• Developed strategic solutions tailored to address specific customer requirements.
• Managed initial issue resolution and maintained consistent follow-up with service partners and internal teams to meet service standards.
• Delivered actionable feedback on tools, resources, procedures, and guidelines to streamline workflow.
• Provided exceptional customer service to achieve maximum satisfaction.
• Fostered strong, sustainable customer relationships through exceptional service.
• Expanded technical knowledge and enhanced understanding of technical issues.
• Delivered technical solutions to address Mobile Experience customer needs.

Company Overview: Aircond Industry

• Addressed service-related requests along with warranty and technical queries.
• Handled incoming service inquiries related to product repair.
• Addressed both internal and external service inquiries with efficiency.
• Delivered exceptional support to field service teams within the service department.
• Handled customer orders promptly and accurately to meet operational expectations.
• Updated service orders to guarantee proper delivery of product repair services.
• Offered clerical and administrative assistance to enhance sales operations.
• Managed customer order processing with efficiency.
• Drafted quotation, delivery order, and tax invoice daily.
• Streamlined monthly preparation of warranty reports, ensuring accurate handoffs to relevant departments.
• Managed tax invoice compilation and filing alongside payment slips for auditing purposes.
• Organized paperwork to facilitate timely refunds processed by finance.
• Developed and maintained strong partnerships with vendors to optimize operations.
• Enhanced response efficiency and customer satisfaction with improved ticket handling.
• Streamlined the process for managing master data, which resulted in fewer data errors and better record accuracy.
• Coordinated across departments to implement automated order systems.

Company Overview: TELECOMMUNICATION - Home Fibre Broadband (Marketing Division)

• Coordinated with clients to confirm appointment dates and times for Fiber Broadband setup using email and text.
• Utilized SAP system and email correspondence to request mobile device required for Home Fiber Broadband Operations.
• Managed timely delivery of welcome letters and backup fiber broadband SIM cards for customer support.
• Created detailed charts to convey operational insights during meetings.
• Drafted meeting minutes covering sales activities of previous week.

Company Overview: Telecommunication - Starhub Project (Singapore)

• Delivered precise and comprehensive details on customer mobile billing statements.
• Resolve customer concerns about upgrades and technical issues.
• Identified and matched services to meet customer specifications.
• Ensure information in customer accounts is consistently updated.
• Managed customer financial accounts and executed adjustments.

Company Overview: Shipping Industry

• Managed end-to-end logistics for import/export processes.
• Handled customer engagements through networking and nurturing relationships.
• Facilitated communication with logistics providers to manage vessel space booking, customs procedures, and transportation of import/export goods.
• Collaborated with inter-departmental teams in order fulfillment.
• Coordinated with the warehouse team to ensure accurate inventory management.
• Informed buyers, shippers, and suppliers of shipment order statuses.
• Maintained control of shipping expenses.
• Prepared work orders, bills of lading or shipping orders to route materials.

Company Overview: F&B Industry

• Conducted market research to identify potential customer segments and target markets.
• Enhanced client support by creating or gathering essential visual and graphic design elements.
• Designed PowerPoint materials highlighting innovative concepts, progress reports, and strategic proposals.
• Developed comprehensive tactical action plan for sales and marketing to enhance performance.
• Contributed to testing processes for product samples in coordination with the sales division.
• Conducted quality inspections on products and samples from Matrix Sdn Bhd factory, ensuring adherence to customer specifications.
• Contributed to creating brochures, flyers, and print materials.
• Monitored stock to maintain readiness for sales operations.

Company Overview: AIA Insurance Industry

• Facilitated insurance claims processing through document collection from clients.
• Handled insurance claims and payments from customers via automated systems.
• Monitored inventory levels in the office system and ensured low stock items were promptly ordered.
• Managed overdue accounts and initiated recovery actions on unpaid invoices.
• Conducted comprehensive training for new staff on company procedures.
• Supported staff operations by executing administrative duties effectively.
• Processed new documents by scanning and categorizing data with assigned codes.
• Answered telephones, directed calls, and took messages.
• Prepared meeting agendas attended meetings and recorded and transcribed minutes.
• Developed organizational filing systems for confidential customer records and reports.