Shih Aw Chiang
Petaling Jaya
Summary
Dynamic and results-oriented lead functional consultant with 10 years of experience in guiding organizations through successful implementation and optimization of ERP systems.
Adept at bridging the gap between business objectives and technical solutions. I specialize in translating complex business requirements into actionable strategies. Passionate about leveraging technology to optimize business processes and enhance overall efficiency.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Presales Consultant, Lead Functional Consultant
Cactoz Sdn Bhd
3 2020 - Current
- Conducting compelling ERP and POS product demonstrations and presentations to potential customers, both face-to-face and remotely.
- Contributed to business growth by identifying new leads through networking events and strategic partnerships.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Maintained up-to-date knowledge of industry trends, enabling the provision of relevant insights during sales engagements.
- Facilitated change management initiatives, effectively communicating expectations, goals, and progress updates to stakeholders at all levels.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Bolstered client relationships by maintaining open lines of communication throughout each project''s lifecycle-from proposal development through delivery completion.
- Optimized resource allocation, ensuring project milestones were met on time and within budget constraints.
- Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.
- Conduct IT solution user acceptance testing, integration testing as per the implementation plan
- Developed training materials and conducted workshops for end-users, ensuring seamless adoption of new technologies or processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
NAV Functional Consultant
K3 Business Technologies
06.2019 - 03.2020
- Practice Agile Scrum methodologies
- Work with Product Owner to understand their business requirements and scope out application configuration, modifications and custom development
- Works collaboratively with other functional & technical project team members to ensure successful & timely project delivery
- Support customer (IKEA) after go live
- Functional design, implementation and testing of core Dynamics NAV granules and add-on’s
- Implement LS Retail Solutions and 3rd party software integration with Microsoft Dynamics NAV
- Do demo to prove workable solution to stakeholder.
NAV Functional Consultant & Pre-Sales Consultant
Agile Dynamics Solutions Sdn Bhd
7 2014 - 6 2019
- To work closely with customer, understanding the issues and requirements with their business processes
- Provide application support to clients on the standard NAV and customized NAV via phone calls and emails
- Responsible for object testing and commit fixes to bug issues with technical team
- Conduct Workshop, User Acceptance Test and Training on site for new NAV project implementation
- Participates in system implementations, upgrades and enhancements
- Responsible for prepare documentation on Functional Requirement Development (FRD) and technical specification
- Responsible for parallel run standby and live run standby on site
- Work collaboratively with Sales and Delivery teams to provide pre-sales support to support new opportunities and recurring businesses
- Participate and deliver pre-sales presentations and solution demonstrations
- Support sales efforts with in-depth product and business knowledge
- To work with the post-sales team in handing over any pre-sales efforts
- Provide regular pipeline reporting and updates to management on current opportunities in alignment with sales forecast.
Application Consultant
Greenwave Technology MSC Sdn Bhd
10.2012 - 7 2014
- Assessed clients' current software capabilities and business needs to identify any deficiencies.
- Delivered support training to help customers learn key features of applications.
- Corrected, modified and upgraded software to improve performance.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications, and technical training materials.
- Responsible to server installation and configuration (include database migration).
- Designed and developed application scripts for test scenarios.
Education
Bachelor of Information Systems (Hons)Information Systems Engineering - Information Technology/Software
University Tunku Abdul Rahman (UTAR)
Kampar, Perak, Malaysia 04.2001 - 05.2012
Skills
Project Management
undefinedCertification
MB-800 Microsoft Dynamics 365 Business Central Functional Consultant
Personal Particulars
LinkedIn Profile: www.linkedin.com/in/shih-aw-chiang-374865135
Software Proficiency:
- Microsoft Dynamics NAV
- Microsoft Dynamics 365 Business Central
- LS Central
- Microsoft Dynamics 365 Sales
Industry Experience:
- Retail
- Food Production
- Manufacturing
- Pharmaceutical
- Agriculture
- Accounting
- Amusement Park
Timeline
NAV Functional Consultant
K3 Business Technologies
06.2019 - 03.2020
Application Consultant
Greenwave Technology MSC Sdn Bhd
10.2012 - 7 2014
Bachelor of Information Systems (Hons)Information Systems Engineering - Information Technology/Software
University Tunku Abdul Rahman (UTAR)
04.2001 - 05.2012
Presales Consultant, Lead Functional Consultant
Cactoz Sdn Bhd
3 2020 - Current
NAV Functional Consultant & Pre-Sales Consultant
Agile Dynamics Solutions Sdn Bhd
7 2014 - 6 2019
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