Shih Aw Chiang
Petaling Jaya
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Functional & Presales Consultant
Cactoz Sdn Bhd
Petaling Jaya, Selangor, Malaysia
03.2020 - Current
- Drove business growth by generating new leads through networking and strategic partnerships
- Delivered technical product (Microsoft Dynamics 365 Business Central & LS Central) demonstrations to address client needs
- Collaborated with sales teams to understand customer requirements and support sales efforts
- Maintained up-to-date industry knowledge to provide relevant insights during client engagements
- Supported change management by communicating goals, expectations, and progress to stakeholders
- Mentored junior consultants on functional analysis and project management best practices
ERP Functional Consultant
K3 Business Technologies
Petaling Jaya, Selangor, Malaysia
06.2019 - 03.2020
- Practice Agile Scrum methodologies.
- Work with Product Owner to understand their business requirements and scope out application configuration, modifications and custom development.
- Works collaboratively with other global project team members (EMEA & APAC) to ensure successful & timely project delivery.
- Support global customer (IKEA) after go live.
- Functional design, implementation and testing of core Microsoft Dynamics NAV granules and add-on.
- Implement LS Retail Solutions and 3rd party software integration with Microsoft Dynamics NAV.
ERP Functional Consultant & Pre-Sales Consultant
Agile Dynamics Solutions Sdn Bhd
Petaling Jaya, Selangor, Malaysia
07.2014 - 06.2019
- Collaborated with cross-functional teams to identify requirements and design effective solutions within Microsoft Dynamics NAV ERP platforms.
- Facilitated training sessions for end-users, promoting best practices for optimized use of Microsoft Dynamics NAV systems.
- Managed multiple projects simultaneously, ensuring adherence to quality standards and project deadlines.
- Work collaboratively with Sales and Delivery teams to provide pre-sales support to support new opportunities and recurring businesses.
- Participate and deliver pre-sales presentations and solution demonstrations.
- Provide regular pipeline reporting and updates to management on current opportunities in alignment with sales forecast.
Application Consultant
Greenwave Technology MSC Sdn Bhd
Petaling Jaya, Selangor, Malaysia
10.2012 - 07.2014
- Assessed client's current software capabilities and business needs to identify any deficiencies.
- Delivered support training to help customers learn key features of applications.
- Corrected, modified and upgraded software to improve performance.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications, and technical training materials.
- Responsible to server installation and configuration (include database migration).
Education
Bachelor of Information Systems (Hons) - Information Systems Engineering
University Tunku Abdul Rahman (UTAR)
Kampar, Perak, Malaysia05.2012
Skills
- Skilled in ERP integration and implementation
- Experienced in client engagement and providing support
- Capable of coaching and mentoring team members
- Proficient in solution selling and articulating value propositions
- Delivered solution-focused presentations and product demonstrations
Certification
- MB-800 Microsoft Dynamics 365 Business Central Functional Consultant
- CF-300 LS Central for Retail Base
- MB6-892 Microsoft Dynamics AX Distribution & Trade
- MB7-701 Microsoft Dynamics NAV 2013 Core Setup and Finance
- MB7-842 Microsoft Dynamics NAV 2009 Trade & Inventory
Industry Exposure
- Retail Store (Department Store, Fashion & Lifestyle Products)
- eCommerce / Online Retail (Florist, Fashion & Apparel)
- Food Manufacturing
- Industrial Manufacturing
- Healthcare & Clinical Services
- Agriculture - Poultry Farming
- Accounting Professional Services
- Amusement & Theme Parks
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Professional Working
Timeline
Lead Functional & Presales Consultant
Cactoz Sdn Bhd
03.2020 - Current
ERP Functional Consultant
K3 Business Technologies
06.2019 - 03.2020
ERP Functional Consultant & Pre-Sales Consultant
Agile Dynamics Solutions Sdn Bhd
07.2014 - 06.2019
Application Consultant
Greenwave Technology MSC Sdn Bhd
10.2012 - 07.2014
Bachelor of Information Systems (Hons) - Information Systems Engineering
University Tunku Abdul Rahman (UTAR)