Sharon Wong

- Taught English conversation classes for a summer camp for Korean teenagers.

- Improved student proficiency drastically. Students went from speaking a few scattered words of English to delivering presentations on Malaysian culture within three weeks

- Created and QC'ed all content and communications for Shell Fleet App, a fleet management app for small business launching in 19 markets

- Launched Shell Fleet Solutions blog for Malaysia

- Conducted intensive customer response training for our agents. Within two months, customer satisfaction in the UK rose from 4.2 to 6.1

• Oversaw and executed the creative direction of Transaction Banking's internal newsletter
• Reviewed over 300 pieces of client-facing content in collaboration with stakeholders

• Managed and improved internal communications materials for the customer service team assigned to NEC’s client Razer
• Reduced poor performance ratings for agents by 56% by conducting rigorous writing and communications training sessions

• Won contracts for 2X, including one with SAP, by creating thought leadership pieces on RFPs, inside sales, and other topics
• Generated 0.5 million impressions on SAP's SXSW twitter page with story-driven social media copy
• Trained junior writers to produce work that resulted in excellent feedback from SAP and their confirmation

• Increased user engagement by 0.5 million in just two months by crafting long and short-form content for young sports fans
• Increased participants for Wilson Golf competition from 80 to 800 in 3 days by planning and executing viral native advertisement
• Supervised and managed written content across all of CLICKON's online publications