SHARMINI SHRI KAMALANATHAN
Kuala Lumpur
Summary
Organized and dependable professional with a strong ability to manage multiple priorities with a positive attitude. Experienced in customer service and operational support, with a proven track record of effective communication, problem-solving, and team collaboration. Known for adaptability and reliability, and for fostering a productive, supportive work environment. Well-versed in operations and administrative roles, particularly as an Operation Executive, with skills in task prioritization, client communication, and document handling. Eager to leverage hands-on experience and academic background in Business Management to take on new professional challenges and contribute meaningfully to organizational success.
Overview
7
7
years of professional experience
Work History
Admin Executive
NEWVEST RECOVERIES
Bandar Sunway
08.2022 - Current
- Manage daily office operations to ensure smooth workflow.
- Maintain office supplies and inventory, and coordinate procurement when needed.
- Handle correspondence (emails, calls, letters) and internal communications.
- Organize office filing systems, both physical and digital.
- Coordinate meetings, appointments, and travel arrangements for management.
- Assist in planning events, workshops, and staff activities.
- Prepare reports, presentations, and documents using MS Office tools.
- Assist in process improvements to increase operational efficiency.
- Coordinate with different departments to ensure timely execution of tasks.
- Support HR/admin tasks such as onboarding, attendance tracking, and leave management.
- Ensure office operations comply with company policies.
- Act as liaison with vendors, clients, and service providers.
- Assist management with special projects and any urgent administrative needs.
- Handle work under pressure while maintaining accuracy and confidentiality.
COLLOCTOR
RJ RIMBUN PARTNERS SDN BHD
07.2021 - 12.2021
- Negotiate payment plans or settlements while maintaining positive client relationships.
- Monitor accounts receivable and ensure timely recovery of outstanding amounts.
- Suggest improvements to collection procedures to enhance efficiency and recovery rates.
- Handle urgent collection issues or escalations as assigned by management.
COLLOCTOR
PERSADANA SDN BHD
10.2018 - 07.2021
- Ensure all collection procedures comply with company policies and legal regulations.
- Update the accounts receivable system with new customer information, payment schedules, and changes in account status.
- Resolve payment-related disputes by investigating issues, providing solutions, and escalating unresolved cases to management.
- Negotiate payment plans, settlements, or alternative arrangements while maintaining professional and positive relationships.
- Make outbound calls, send emails, and follow up with customers regarding overdue payments.
Education
Diploma - Human Resource Management
Universiti Teknologi MARA (UiTM)
07.2022
Bachelor - Human Resource Management (Hons)
Universiti Teknologi MARA (UiTM)
02.2026
Skills
- MS Office
- Teamwork
- Time Management
- Work Under Pressure
- Self-Motivation
- Adaptability
- Operational efficiency
- Scheduling coordination
- Operations management
- Strategic planning and execution
- Process improvements
Languages
English
Advanced (C1)
Malay
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Personal Information
- Age: 27
- Ethnicity: Indian
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
- Religion: Hindu
Timeline
Admin Executive
NEWVEST RECOVERIES
08.2022 - Current
COLLOCTOR
RJ RIMBUN PARTNERS SDN BHD
07.2021 - 12.2021
COLLOCTOR
PERSADANA SDN BHD
10.2018 - 07.2021
Diploma - Human Resource Management
Universiti Teknologi MARA (UiTM)
Bachelor - Human Resource Management (Hons)
Universiti Teknologi MARA (UiTM)