Professional
Shalynee Vigayakumar
Senior Account Executive
Kuala Lumpur
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. Action-orientated Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at prioritizing tasks in effort to build strong customer pipeline. Ready to take on new challenges with great company in sales-driven role.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Senior Account Executive - Payables
WSS Global Business Services
08.2017 - Current
- Handling country Portfolio Singapore, Taiwan, Myanmar, Korea, Hong Kong
- Contributed to the successful preparation and finalization of Disbursement Accounts (DA) within set KPI by supporting the team.
- Leading & coaching the individual team-members (including new employees)
- Creating a Happy Team & assisting Manager in planning ad-hoc team activities
- Ensuring respective countries meet the monthly KPI targets set by the management team
- Acting as the trusted partner for customers, port staffs and other stakeholders in responding to their queries
- Preparing weekly report for DA (open item) for respective countries/ports and follow-up with operation team on DA status
- Provide assistance when required to Credit Controllers and other cross-functional teams
- Handling new hiring for team or department and managing team member performance appraisal
- Collaborated with Finance Team in efficiently allocating customer funds and resolving queries pertaining to FDA and IFS system.
- Tracked sales and detailed trends through regular reports for senior management.
- Assisted in training and mentoring new account executives to aid overall team performance.
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
Super User, WASP Project (Salesforce System Migration)
03.2019 - 03.2022
- Part of WASP Go Live Project and provide training for whole DAC in Kuala Lumpur
- Providing feedback on system performance, user needs in the system as per process and monitoring system issue - communicate with project team
- Handling business testing (Salesforce & IFS verify), IFS and Salesforce release validation after deployment
- Assist in a major deployment of Australia and New Zealand TAX Rebate function in Salesforce
- Knowledgeable specific countries GST tax - Singapore, Taiwan, Indonesia, Hong Kong, Australia & New Zealand (Tax Rebate).
Team Leader - Data Entry (invoicing), Disbursements Account Centre Asia Pacific
WSS Global Business Services
05.2014 - 07.2017
- Preparing & finalizing the Disbursement Accounts (DA) within set KPI
- Processing DA and vendor invoices in Voss
- Assisting customers and port staff with resolution of DA related enquiries/issues
- Provide backup support to fellow team members
- Provide assistance when required to Credit Controllers
- Backup Team Leader and assist escalation email queries
- Provide job training for new joiner.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Account Payable - Invoicing
Montpelier Malaysia
06.2012 - 08.2012
- Handled billing adjustment - Prepared CN and DN that approved by Manager
- Managed Processing vendor invoices
- Create an open case for related CN and DN requests into SAP system
- Will close case once billing adjustment done
- Helps seniors on ad-hoc tasks- print/compiling invoice and document as requested.
- Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels.
- Assessed and modified office procedures to improve organization and accuracy.
- Found and retrieved requested information by searching files, databases and storage media for authorized individuals.
Education
Diploma in Business Information Technology -
University of FTMS college
Certificate in computing -
University of FTMS college
Skills
Account management
Key account management
Relationship building
Deadline management
System User
SAP, Basware,IFS, Voss,
WASP,
References
Jaya Lecthumy -Team Leader
012-2616509
Mohana - Manager
016-6612056
Software
Timeline
Super User, WASP Project (Salesforce System Migration)
03.2019 - 03.2022
Senior Account Executive - Payables
WSS Global Business Services
08.2017 - Current
Team Leader - Data Entry (invoicing), Disbursements Account Centre Asia Pacific
WSS Global Business Services
05.2014 - 07.2017
Account Payable - Invoicing
Montpelier Malaysia
06.2012 - 08.2012
Diploma in Business Information Technology -
University of FTMS college
Certificate in computing -
University of FTMS college
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