Shakil Miah
Student
Kuala Lumpur
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
Sales
Kuala Lumpur
03.2022 - 11.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Waiter
Service
Kuala Lumpur
02.2020 - 03.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Computer And Information Sciences
University Geomatika Malaysia
Kuala Lumpur 01.2020 - 05.2023
Timeline
Customer Service Executive
Sales
03.2022 - 11.2022
Waiter
Service
02.2020 - 03.2021
Bachelor of Science - Computer And Information Sciences
University Geomatika Malaysia
01.2020 - 05.2023
Similar Profiles
Hitesh Panhawala Hitesh Panhawala null
Head of Sales Support at salesHead of Sales Support at sales
Camar ThompsonCamar Thompson
Intern at SalesIntern at Sales
Hema Thomas OlickalHema Thomas Olickal
Sales Coordinator at salesSales Coordinator at sales
KHALED MEHASSEBKHALED MEHASSEB
Teleperformance (Apple Project) – Sales & Customer at SalesTeleperformance (Apple Project) – Sales & Customer at Sales
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept