Shakil Miah
Student
Kuala Lumpur
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
Sales
Kuala Lumpur
03.2022 - 11.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Waiter
Service
Kuala Lumpur
02.2020 - 03.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Computer And Information Sciences
University Geomatika Malaysia
Kuala Lumpur 01.2020 - 05.2023
Timeline
Customer Service Executive
Sales
03.2022 - 11.2022
Waiter
Service
02.2020 - 03.2021
Bachelor of Science - Computer And Information Sciences
University Geomatika Malaysia
01.2020 - 05.2023
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