Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Disclaimer
Timeline
Generic
Nadiah Binti Lutffi

Nadiah Binti Lutffi

Customer Service/Front Desk
Sungai Besi

Summary

Nadiah is a dedicated and service-oriented professional with proven experience in customer support, specializing in the hospitality and short-term rental industry through her role with Airbnb. She excels in handling customer inquiries, resolving complaints efficiently, and providing empathetic, solution-focused assistance to both guests and hosts. With strong communication skills and a calm demeanor under pressure, Nadiah consistently ensures a high standard of service and satisfaction. She is highly adaptable, tech-savvy, and committed to maintaining Airbnb’s reputation for trust, reliability, and exceptional user experience.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Customer Service Executive

COBnB
02.2025 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Customer Service Representative

HomeBrickz
10.2021 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Front Desk & Beautician Nurse

Stellar Clinic
02.2019 - 07.2022
  • Demonstrate and explain products, methods, or service in order to persuade customer to purchase products or utilize services.
  • Identify interested and qualified customers in order to provide them with additional information.
  • As a beautician nurse, it's my responsibility to manage and prepare an instrument for treatment.
  • Responding to patients complaints and comments, organizing display and treatment.

Retail Ambassador

Love Bonito
02.2018 - 01.2019
  • Offer excellent sales service and styling advice to customers.
  • Assist customer with their purchase with high efficiency.
  • Handle customer enquiries and request professionally.
  • Maintain good and positive relationship with customers at all time.
  • Responsible for accurate inventory management.

Education

Ujian Penilaian Sekolah Rendah -

SK MATANG JAYA
01.2000 - 01.2005

Penilaian Menengah Rendah - undefined

SMK MATANG JAYA
01.2005 - 01.2008

Sijil Pelajaran Malaysia - undefined

SMK SEMERAH PADI
01.2009 - 01.2010

Skills

Fast learning for something new

Interests

Travelling
Hiking

Personal Information

  • Date of Birth: 11/17/93
  • Gender: Female
  • Marital Status: Single

Disclaimer

I hereby declare that all the above information is true to the best of my knowledge.

Timeline

Customer Service Executive

COBnB
02.2025 - Current

Customer Service Representative

HomeBrickz
10.2021 - 12.2024

Front Desk & Beautician Nurse

Stellar Clinic
02.2019 - 07.2022

Retail Ambassador

Love Bonito
02.2018 - 01.2019

Sijil Pelajaran Malaysia - undefined

SMK SEMERAH PADI
01.2009 - 01.2010

Penilaian Menengah Rendah - undefined

SMK MATANG JAYA
01.2005 - 01.2008

Ujian Penilaian Sekolah Rendah -

SK MATANG JAYA
01.2000 - 01.2005
Nadiah Binti LutffiCustomer Service/Front Desk