SHAFIRUL AIMAN BIN ABDUL RAHIM
Operations Executive
Rawang
Summary
Results-driven Operations Team Lead with expertise in customer service, conflict management, and safety oversight. Proven track record of effective decision-making and driving positive outcomes. Motivated and hardworking, consistently delivering high-quality results. Adept at team management and ensuring efficient operations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
SALES EXECUTIVES- INTERNSHIP
- Responsible for planning, implementing, managing, and overseeing the company's overall sales strategy for finding new prospects and sales leads and converting them into paid users
- Maintain good relationships with clients by providing support, information, and guidance
- Research and recommend new opportunities in the current market
- Able to learn about how to follow all the procedures in joining government tender
- Identify product improvement or new product by remaining current on industry trends, market activities, and competitors
- Identify new company market segment and target through social media such as Facebook and Instagram.
TECHNICAL EXECUTIVE
SKY ECOTECH SDN BHD
05.2019 - 04.2020
- Recommended the best method to license and install the products
- Configure the product, verify pre-installation requirement
- Show the product's description and explain to the clients how the product works
- Resolve customer conflicts and questions in a professional method
- Maintain a safe working environment while complying with company policies
- Consistently stay on task and efficiently perform duties
- Build a good customer service with client before and after sales.
Operations Supervisor
BAKERS CHOICE PREMIUMS SDN BHD
11.2020 - 06.2022
- Addressing customer requests, comments, and complaints
- Handle the operational issue such as issue invoicing, delivery order and purchase order
- Manage the inventory level and ensure stock availability at its best
- Handle daily operation, manage logistics and delivery matters
- Liaise with supplier on the shipping and delivery status
- Build a good customer service with client before and after sales.
- Training new staff members and scheduling
- Ensure the task to be completed according to company SOP (compliance of FIFO)
- Assist in recruiting and interviewing
- Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies
- Coordinate with other departments such as sales department/team.
- Handle E-commerce platform for online sales such as build up campaign for certain season such as Pay Day Sales.
Operations Executive
MTT Solutions Sdn Bhd
07.2022 - 05.2024
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
DIPLOMA - Marketing
Politeknik Sultan Azlan Shah
Behrang , Perak 01.2016 - 04.2019
Skills
Flexibility
IT
Microsoft
Client Relationships
Team collaboration
Project support
Operations support
Social media sites
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Operations Executive
MTT Solutions Sdn Bhd
07.2022 - 05.2024
Operations Supervisor
BAKERS CHOICE PREMIUMS SDN BHD
11.2020 - 06.2022
TECHNICAL EXECUTIVE
SKY ECOTECH SDN BHD
05.2019 - 04.2020
DIPLOMA - Marketing
Politeknik Sultan Azlan Shah
01.2016 - 04.2019
SALES EXECUTIVES- INTERNSHIP
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