Overview
Work History
Education
Skills
Nric
Dates
Personal Information
Timeline
Generic
Seong Yen (Darice) Choy

Seong Yen (Darice) Choy

Customer Executive
KUALA LUMPUR

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Nespresso (Hong Kong)
05.2022 - 09.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Placed order and assist machine trouble shooting.
  • Communicate with different department ensure resolve customer problems.
  • Process order from different channels.
  • Ensure customers have good experiences.

Customer Service Executive

Deliveroo Hong Kong
11.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls and email while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Make sure delivery smooth and complete.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Feedback customer experiences.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

Field Service Coordinator

NCR (M) Sdn Bhd
  • NCR is a ATM machine company, we provide services for the machines
  • Handle Hong Kong market, coordinate with bank, technician and security company to make sure machine functioning normally.

EXECUTIVE - Customer Service

AEGIS BPO MALAYSIA SDN BHD
  • Project Expedia - Hong Kong & Taiwan pos
  • Trained in Amadeus and Sabre CRS system
  • Contacted hotels and airlines to help customer solved their problems.

Supervisor

DROGC
  • Manage 6 branches in Hong Kong
  • Often travel between China and Hong Kong
  • Sourcing, research, plan and develop merchandise for fashion apparel
  • Maintain strong partnership with the manufacturer
  • Lead the team from merchandising, selling and servicing customer.

SALES ASSISTANT

UNQLO (HONG KONG)
  • Process sales refferals, promote services and products
  • Develop and maintain excellent working relationship with team members and other departments.

Education

SPM

S.M (P) Taman Petaling
Petaling Jaya, Selangor, Malaysia
1992

S.R.J.K.(C) Chen Moh Primary School
Petaling Jaya, Selangor, Malaysia
12.1986

Skills

Sales

Nric

740816105344

Dates

  • 06/26/21, 08/25/21
  • 12/01/17, 11/30/20
  • 01/01/14, 12/31/17
  • 01/01/03, 12/31/14
  • 01/01/16, 12/31/16
  • 01/01/96, 12/31/96
  • 01/01/87, 12/31/92
  • 01/01/81, 12/31/86

Personal Information

  • Date of Birth: 08/16/74
  • Nationality: Malaysian
  • Marital Status: Single

Timeline

Customer Service Executive

Nespresso (Hong Kong)
05.2022 - 09.2024

Customer Service Executive

Deliveroo Hong Kong
11.2021 - 05.2022

SPM

S.M (P) Taman Petaling

S.R.J.K.(C) Chen Moh Primary School

Field Service Coordinator

NCR (M) Sdn Bhd

EXECUTIVE - Customer Service

AEGIS BPO MALAYSIA SDN BHD

Supervisor

DROGC

SALES ASSISTANT

UNQLO (HONG KONG)

Similar Profiles

CREATE PROFILE
Seong Yen (Darice) ChoyCustomer Executive