Seong Yen (Darice) Choy
Customer Executive
KUALA LUMPUR
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Nespresso (Hong Kong)
Kuala Lumpur WP
05.2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Placed order and assist machine trouble shooting.
- Communicate with different department ensure resolve customer problems.
- Process order from different channels.
- Ensure customers have good experiences.
Customer Service Executive
Deliveroo Hong Kong
Kuala Lumpur WP (Remote)
11.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls and email while maintaining a professional demeanor and ensuring timely resolution of issues.
- Make sure delivery smooth and complete.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Feedback customer experiences.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Field Service Coordinator
NCR (M) Sdn Bhd
- NCR is a ATM machine company, we provide services for the machines
- Handle Hong Kong market, coordinate with bank, technician and security company to make sure machine functioning normally.
EXECUTIVE - Customer Service
AEGIS BPO MALAYSIA SDN BHD
- Project Expedia - Hong Kong & Taiwan pos
- Trained in Amadeus and Sabre CRS system
- Contacted hotels and airlines to help customer solved their problems.
Supervisor
DROGC
- Manage 6 branches in Hong Kong
- Often travel between China and Hong Kong
- Sourcing, research, plan and develop merchandise for fashion apparel
- Maintain strong partnership with the manufacturer
- Lead the team from merchandising, selling and servicing customer.
SALES ASSISTANT
UNQLO (HONG KONG)
- Process sales refferals, promote services and products
- Develop and maintain excellent working relationship with team members and other departments.
Education
SPM
S.M (P) Taman Petaling
Petaling Jaya, Selangor, Malaysia1992
S.R.J.K.(C) Chen Moh Primary School
Petaling Jaya, Selangor, Malaysia12.1986
Skills
Sales
Team building
Problem solving
Decision making
Nric
740816105344
Dates
- 06/26/21, 08/25/21
- 12/01/17, 11/30/20
- 01/01/14, 12/31/17
- 01/01/03, 12/31/14
- 01/01/16, 12/31/16
- 01/01/96, 12/31/96
- 01/01/87, 12/31/92
- 01/01/81, 12/31/86
Personal Information
- Date of Birth: 08/16/74
- Nationality: Malaysian
- Marital Status: Single
Timeline
Customer Service Executive
Nespresso (Hong Kong)
05.2022 - 09.2024
Customer Service Executive
Deliveroo Hong Kong
11.2021 - 05.2022
SPM
S.M (P) Taman Petaling
S.R.J.K.(C) Chen Moh Primary School
Field Service Coordinator
NCR (M) Sdn Bhd
EXECUTIVE - Customer Service
AEGIS BPO MALAYSIA SDN BHD
Supervisor
DROGC
SALES ASSISTANT
UNQLO (HONG KONG)