Phang Shou Hong
Kuala Lumpur
Summary
- Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings.
- Aiming to leverage my abilities to successfully fill the vacancy at your company.
- Responsible student with good judgment, time management and a flexible schedule.
- Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role as marketing intern and executive at your company
- Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Foodpanda MY
08.2018 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Quality Assurance Executive
Foodpanda
01.2020 - 05.2022
- Bringing forth a seasoned history of helping companies to achieve success and improve efficiency
- Adept in providing suggestions and solutions to improve and enhance productivity
- Adept in providing suggestions and solutions to improve and enhance productivity
- Innovative Technician with a proven track record of identifying performance issues and making updates to achieve optimal performance
- Adept in collaborating with colleagues to ensure product quality and improvements
- Proven track record of serving as an effective liaison between companies and their potential and current clients
- Works to keep and increase customer satisfaction with every phone call
- Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Education
SPM Certificate - Account & Art
SMK Taman Connaught
Kuala Lumpur, Malaysia 12.2012
Bachelor of Arts - Marketing
UCSI University
Kuala Lumpur, Malaysia 10.2023
Completed Internship
09.2023
Skills
- Content Management
- Prepare Detailed Reports
- Sales
- Social Media Networking
- Marketing
- Basic Marketing Analytics
- Consumer Buying Habits
- Customer Demographic
- Self Discipline
- Time Management
Timeline
Quality Assurance Executive
Foodpanda
01.2020 - 05.2022
Customer Service Executive
Foodpanda MY
08.2018 - 01.2022
SPM Certificate - Account & Art
SMK Taman Connaught
Bachelor of Arts - Marketing
UCSI University
Completed Internship
Similar Profiles
Muhammad Hadi Bin ZabidiMuhammad Hadi Bin Zabidi
Delivery Rider at Foodpanda MYDelivery Rider at Foodpanda MY
Norhaishah Binti AzmanNorhaishah Binti Azman
Inventory Officer at Foodpanda MYInventory Officer at Foodpanda MY
Firdaus IbrahimFirdaus Ibrahim
Delivery Rider at Foodpanda MYDelivery Rider at Foodpanda MY