Phang Shou Hong
Kuala Lumpur
Summary
- Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings.
- Aiming to leverage my abilities to successfully fill the vacancy at your company.
- Responsible student with good judgment, time management and a flexible schedule.
- Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role as marketing intern and executive at your company
- Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Foodpanda MY
08.2018 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Quality Assurance Executive
Foodpanda
01.2020 - 05.2022
- Bringing forth a seasoned history of helping companies to achieve success and improve efficiency
- Adept in providing suggestions and solutions to improve and enhance productivity
- Adept in providing suggestions and solutions to improve and enhance productivity
- Innovative Technician with a proven track record of identifying performance issues and making updates to achieve optimal performance
- Adept in collaborating with colleagues to ensure product quality and improvements
- Proven track record of serving as an effective liaison between companies and their potential and current clients
- Works to keep and increase customer satisfaction with every phone call
- Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Education
SPM Certificate - Account & Art
SMK Taman Connaught
Kuala Lumpur, Malaysia 12.2012
Bachelor of Arts - Marketing
UCSI University
Kuala Lumpur, Malaysia 10.2023
Completed Internship
09.2023
Skills
- Content Management
- Prepare Detailed Reports
- Sales
- Social Media Networking
- Marketing
- Basic Marketing Analytics
- Consumer Buying Habits
- Customer Demographic
- Self Discipline
- Time Management
Timeline
Quality Assurance Executive
Foodpanda
01.2020 - 05.2022
Customer Service Executive
Foodpanda MY
08.2018 - 01.2022
SPM Certificate - Account & Art
SMK Taman Connaught
Bachelor of Arts - Marketing
UCSI University
Completed Internship
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