Satheesh Kumar Shaundara Pandian

Technical Skills & Expertise:

• Helpdesk Support & Incident Management:Jointly managed the helpdesk support system, ensuring SLA adherence and timely resolution of technical issues.
  Conducted post-incident analysis, including root cause investigations and report generation.
• Infrastructure & System Maintenance:Performed monthly capacity planning, system health checks, and preventive maintenance to ensure infrastructure reliability.
  Led proactive incident response and resolution, minimizing downtime and optimizing system performance.
• Cloud & Security Audits:Participated in testing and validation of new cloud development projects, ensuring compliance with security standards.
  Conducted security audits, identifying and mitigating vulnerabilities in infrastructure and applications.
• Collaboration with Engineering Teams:Worked alongside the core engineering team on updates, testing, and system development.
  Identified and resolved technical challenges related to software releases, networking, and infrastructure improvements.
• Cloud & Virtualization: Strong expertise in VMware, KVM, and cloud infrastructure management.
• Operating Systems: Experienced in Linux/Unix administration and Windows Server installation & management.
• Networking: Knowledgeable in TCP/IP stack, routing protocols, firewall principles (NAT, Port Forwarding/Filtering).
• Storage & Databases: Hands-on experience with NAS, SAN storage and databases like SQL, MySQL, PostgreSQL, NoSQL.
• Security & Compliance: Familiar with ITIL 4 Service Management principles and industry best practices.
• Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.

• Monitored AWS cloud infrastructure, including EC2, S3, RDS, and networking services.
• Responded to incidents, alerts, and service requests, ensuring SLA compliance.
• Assisted in troubleshooting and resolving cloud issues.
• Helped configure and maintain AWS resources, including IAM access management.
• Performed system updates, backups, and basic security checks.
• Worked with senior engineers to escalate complex problems and enhance cloud security.
• Contributed to documentation, training, and knowledge sharing within the team.

• Advice customer on good funds available - Monitor investment funds - Perform switching on the funds that not doing good - Look for potential investors - Helps investors grow investment

• Completed iManage project for MRCB - Design, Configure and Install 2 node Hyper-V Failover Cluster - Provision virtual machine for application vendor - Manage and support the completed infrastructure - Completed MRT 2 project for Gamuda - Plan, Configure and Installation of IT full infrastructure - Deploy Following Servers - Active Directory (Physical & Virtual) cluster - Exchange 2010 cluster - System Center - Veritas Backup Exec - Hyper-V Failover Cluster - Perform active directory administration and email administration - Support the IT infrastructure when required - Digi Backup Managed Services - Well versed with HP Data Protector & Hitachi Data Protection (Commvault) - Support Backup and recovery for client - Manage end to end new backup request and restoration request - Perform Tape Handling and Tape inventory. - Support operation for backup

• Handling and managing citrix, RSS server, rhel 5.x, rhel 6.x, AIX and SLES sp11.3 servers - Experience in IBM AIX administration. - Daily operation on server based on customer's incident tickets and event tickets. - Supporting Shell, Kone, Philips, all Singapore Servers hosting Daiichi / EPCOS / Dystar / Panasonic / ZP / and others. - Cloud based servers based on Appliance Computing (AppCom) Technology. - Experience Linux Server OS minor upgrade and major upgrade - Experience in firmware upgrade for rhel 5.x, rhel 6.x, IBM AIX and SLES sp11.3 - Linux audit for syslog event collection on Dynamic Computing Servers (DCS) virtualized systems. - Providing user sudo access using Dynamic tool. - Perform housekeeping on OS Level and application level - Perform Pre Health and Post Health check for minor and major OS upgrades and Firmware upgrades - Experience in troubleshooting LDAP server. - Experience in configuring smtp relay server based on few scenarios. - Resize partition/LVM based on incident tickets

• Dispatch incident and change task to operation team accordingly - Review incident and change quality before assignment to engineer. - Good understanding of Incident, Change and Request Management - Advice on the change quality if any quality issues. - Managing incident and change queue as daily basis - Responsible to plan sufficient resources to support the workload for the day. - Guide engineers on the change and incident quality. - Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific timeframe. - Ensure engineers pick up and work on the task without SLA breach

• Support customer Shell and Singapore - Good understanding of ITIL process for Incident and Change - Consult query or questions from mails/via DO regarding infrastructure - Involve in server onboarding via request management SAP tools. - Prepare documentation/IBA to onboard new project/server - Check on technical specification before onboard new server. - Work on changes for customer request or service request - Responsible for infrastructure support for a newly onboard server. - Accountable to update CMDB database for each server status in operation/out of operation - Support and cooperate with data centre expansion project manager. - Day to day working process on daily orders for new server request via DO SAP. - Housekeep and maintain the accurate info of Configuration items in CMDB - Monthly forecast resource planning for APAC region. - Weekly reports on Capacity to internal team and management to keep track on available capacity - Initiate and planning of extension of memory, storage, and other components to keep production smooth and cater new demands.

• Able to perform LINUX/UNIX Operation in day to day task. - Able to use MYSQL/MSSQL syntax to find or track data. - Experienced worked closely with top telco companies in Malaysia - Ensure the server and network is optimal performance. - Provide Incident report accordingly for any network failure and provide accurate handover - Responsible for producing all necessary weekly or monthly reports. - Responsible to provide 1st Level troubleshooting using Linux before escalating to higher level. - Responsible in daily operation of handling customers. - To interact closely with customers in order to increase customer satisfaction. - Daily shift and standby support as required. - Sever backup maintenance - Perform daily server administration in LINUX/UNIX. - Server health check. - System Monitoring. - Responsible to test the newly implemented service. - Proactive in addressing customer issues. - System Backup Maintenance