Sasitharan S/O Mathibalan
Senior Service Engineer
Puchong
Summary
Professional service engineer with a proven track record in diagnostics, troubleshooting, and system maintenance. Recognized for strong collaboration, adaptability, and delivering reliable results. Excels in technical problem-solving, customer service, and process optimization. Valued for clear communication, efficiency, and proactive approach to challenges. Eager to explore various aspects of engineering and drive success within a dynamic team environment.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Senior Service Engineer
Karcher Malaysia
01.2023 - Current
- Conduct site visits, inspect machines at customer sites, and prepare quotations.
- Selected to attend Service training for Karcher Robot (KIRA) in Germany, becoming Karcher Malaysia’s KIRA specialist.
- Perform demonstrations of KIRA across various states.
- Conduct KIRA training sessions for Karcher Malaysia staff.
Service Engineer
Karcher Malaysia
02.2020 - 01.2023
- Troubleshoot and repair machines received from customers.
- Communicate with customers to receive complaints and provide feedback on technical issues related to equipment performance.
- Demonstrate machine usage procedures to customers.
- Prepare service reports and quotations.
- Train internship students on troubleshooting and provide assistance during their internship period.
- Raise JIRA tickets and send reports to Germany for machines with a high failure rate.
- Assigned as a specialist for High Pressure Washer and High Pressure Hot Water machines.
Preventive Maintenance Technician
Western Digital (M) SDN BHD
02.2015 - 06.2019
- Performed preventive maintenance on HDD assembly machines, including changing routine parts, sniffing for particles, closing interruptions, and cleaning tools.
- Executed product conversion by changing machine specifications, parts, and re-setting up machines.
- Collaborated with engineers to upgrade machine parts and improve machine performance.
- Resolved and improved machine yield and cycle time issues.
- Monitored line performance post-preventive maintenance.
- Provided training for new employees as a senior technician.
- Performed reconditioning activities on production lines as per contamination team requirements to ensure product quality.
- Reduced downtime and increased output through effective preventive maintenance.
- Helped the company pass contamination audits by completing 12-hour recondition activity on all production lines within the given timeframe.
- Achieved progressive growth from Technician 2 to Technician 3.
Line Technician
Western Digital (M) SDN BHD
04.2014 - 02.2015
- Maintained highly automated HDD assembly machines.
- Troubleshot and repaired assembly machines.
- Changed mechanical components and wiring.
- Handled pneumatic parts such as solenoid valves and cylinders.
- Assisted process technicians in minimizing machine cycle time.
- Prepared corrective action reports.
- Monitored production line performance to ensure shift targets were achieved.
Education
Bachelor of Engineering - Mechanical Engineering
Segi College USJ
Diploma - Electro-Mechanical Engineering
Tafe College Seremban
Certificate in Engineering - undefined
Tafe College Seremban
Skills
Troubleshooting
Machine Repair
Pneumatics Knowledge
AutoCAD 2D & 3D
Basic PLC
Inventor 2014
Microsoft Office (Word, Excel, PowerPoint)
Resco Mobile CRM (Field Service app)
Customer handling
Team player
undefinedCertification
KIRA B50 and CV 50 Products and Service Training
Personal Information
- Age: 34
- Expected Salary: RM 7000
Timeline
KIRA B50 and CV 50 Products and Service Training
09-2024
Senior Service Engineer
Karcher Malaysia
01.2023 - Current
Intermediate Excel Training
02-2022
Service Engineer
Karcher Malaysia
02.2020 - 01.2023
Practical Electro Pneumatics 1
04-2019
Preventive Maintenance Technician
Western Digital (M) SDN BHD
02.2015 - 06.2019
Line Technician
Western Digital (M) SDN BHD
04.2014 - 02.2015
Basic PLC Hardware and Programming
01-2013
AutoCAD 2D and 3D Modelling
07-2012
Diploma - Electro-Mechanical Engineering
Tafe College Seremban
Certificate in Engineering - undefined
Tafe College Seremban
Bachelor of Engineering - Mechanical Engineering
Segi College USJ
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