Summary
Overview
Work History
Education
Skills
Timeline
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SARWA YOKESWARI

Junior Marketing Executive
Selangor,10

Summary

Versatile and results-oriented professional with over 4 years of experience in administration, customer service, marketing, and sales support. Skilled in order processing, client handling, documentation, and office coordination, with a strong focus on efficiency and accuracy. Known for excellent communication, problem-solving, and time management skills. Actively seeking a dynamic role where I can contribute to team success and support business goals.

Overview

7
7
years of professional experience

Work History

Junior Marketing Executive

JR ENGINEERING MEDICAL AND TECHNOLOGIES (M) SDN BH
02.2023 - Current
  • Managed purchase orders (PO) and issued proforma invoices (PI), ensuring accurate and efficient order processing in line with sales targets.
  • Maintained and updated customer records, pricing databases, and order details to support sales tracking and marketing strategies.
  • Collaborated with production, logistics, and packaging teams to ensure timely order fulfillment and improve customer satisfaction.
  • Responded to customer inquiries, provided detailed product information, and supported marketing campaigns to drive brand awareness and engagement.
  • Reviewed customer-provided artwork and design files, ensured accuracy, and coordinated necessary adjustments.
  • Prepared weekly/monthly marketing reports for management.
  • Engaged with social media platforms such as LinkedIn and Facebook, by capturing and uploading videos of glove production to enhance brand visibility.

Office Executive

Synergy Spark Sdn Bhd
01.2020 - 10.2022
  • Handled Unifi sales, managed incoming calls and processing orders via online platforms, email, and phone.
  • Followed up on customer complaints, resolved issues promptly to ensure customer satisfaction and retention.
  • Identified cross-selling and upselling opportunities by analyzing customer needs and recommending suitable packages and promotions.
  • Verified and recorded key data, including customer information and payment details, while addressing inquiries through phone and email.
  • Tracked and closed sales effectively while monitoring performance reports for continuous improvement.
  • Gathered and relayed customer feedback to management to support service enhancement initiatives.

Administrative Officer

Redwood Furniture Sdn Bhd
Johor Bahru, Johor
03.2018 - 11.2020
  • Performed general administrative duties, including filing, typing, copying, scanning, and answering phone calls.
  • Maintained and updated both written and digital records with accurate data entry.
  • Assisted in preparing reports, presentations, and various business documentation.
  • Coordinated meetings, appointments, and travel arrangements for staff and management.
  • Managed office supplies, tracked inventory, and handled procurement processes efficiently.
  • Liaised with internal departments to support smooth daily operations and effective communication.
  • Handled incoming and outgoing correspondence, emails, and customer or client inquiries.
  • Ensured all administrative processes were organized, streamlined, and executed efficiently.

Education

Diploma - Business Management

OLYMPIA COLLECE JOHOR BAHRU
JOHOR BAHRU
2019

Skills

Customer service

Flexible and adaptable

Data entry

Time management

Marketing

Customer engagement

Meeting preparation

Office administration

Punctual and reliable

Microsoft office

Timeline

Junior Marketing Executive

JR ENGINEERING MEDICAL AND TECHNOLOGIES (M) SDN BH
02.2023 - Current

Office Executive

Synergy Spark Sdn Bhd
01.2020 - 10.2022

Administrative Officer

Redwood Furniture Sdn Bhd
03.2018 - 11.2020

Diploma - Business Management

OLYMPIA COLLECE JOHOR BAHRU

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SARWA YOKESWARIJunior Marketing Executive