SANTHOSH KUMAR KUPPUSAMY

Summary

Detail-oriented Business Analytics postgraduate with UK experience in financial data reconciliation and technical support. Skilled in SQL, Power BI, and data analysis, with a proven ability to improve processes and support data-driven decision-making in fast-paced environments.

Overview

years of professional experience

years of post-secondary education

Work history

Junior Data Analyst (Apprenticeship)

VJSAR Pvt Ltd. (Client: Beazley) - London, UK

2024.12 - 2025.12

• Reconciled and analysed daily financial datasets using AutoRek, ensuring 100% data accuracy and timely job execution.
Conducted data validation and exception monitoring, identifying and resolving discrepancies with minimal supervision.
Investigated and cleared unmatched records and reconciliation differences, escalating issues to relevant teams for timely resolution.
Responded to internal user queries, resolving 90%+ of issues independently via AutoRek and related tools.
Managed Jira tickets for incident tracking, change requests, and data corrections, improving turnaround times by 20% and enhancing operational efficiency.
Leveraged SQL, Excel, and AutoRek to generate performance reports, troubleshoot process gaps, and support reconciliation automation.
Maintained detailed process documentation and supported new joiners, enhancing onboarding efficiency and knowledge retention.
Recognized for strong organizational skills, attention to detail, and solution- oriented approach in both independent and team settings.

BUSINESS DEVELOPMENT EXECUTIVE

ALGORITZ WEB TECHNOLOGIES - Chennai, India

2022.09 - 2023.08

Converted 40+ business leads, increasing client acquisition by 25% over 12 months.
Generated and qualified new leads through outreach and follow-up campaigns.
Conducted market research to identify potential clients and emerging trends.
Educated prospects on digital marketing solutions aligned with their business goals.
Negotiated contracts and onboarded 20+ clients, ensuring smooth transition process.
Collaborated with sales, marketing, and product teams to deliver tailored client solutions.

Helpdesk Executive

SCHIIMA SYSNET AND SYSTEMS - Chennai, India

2021.09 - 2022.04

Responded to 50+ client queries daily via email, phone, and chat with empathy and professionalism.
Logged and managed 100+ incident tickets weekly, ensuring accurate documentation and timely resolution.
Diagnosed and resolved basic hardware, software, and network issues with minimal escalation.
Escalated complex technical problems to senior engineers, ensuring seamless issue handover.
Tracked and recorded daily activities of engineering staff to maintain operational visibility and accountability.
Collaborated with engineers to resolve client issues efficiently and shared knowledge to improve team performance.

Education

Master of Science - BUSINESS ANALYTICS

UNIVERSITY OF SURREY

Guildford, Surrey, UK

2023.09 - 2024.10

Bachelor of Science - ELECTRONICS AND INSTRUMENTATION ENGINEERING

ANNA UNIVERSITY

Chennai, INDIA

2016.07 - 2020.11

Skills

Programming: Python (Pandas, NumPy), SQL, R
Data Visualisation: Power BI (dashboards, DAX), Excel (PivotTables, VLOOKUP)

Statistical & Analytical Methods: Data Analysis, Statistical Modelling, Machine Learning
Tools & Platforms: AutoRek, SPSS, SAS Viya, Jupyter Notebook, Jira, Google Analytics, CRM

PROJECT

Analysed engagement, satisfaction, and completion rates across self-paced and instructor-led online courses.
Applied Community of Inquiry (CoI) and Self-Determination Theory (SDT) frameworks using SPSS and Excel.
Delivered recommendations to improve course design and enhance learning outcomes.

Timeline