Santhi Malaiyappan
Logistics Specialist
Seri Kembangan
Summary
Results-driven logistics professional with 14 years of extensive experience in supply chain management, transportation planning, and operational excellence. Adept at optimizing processes, leading cross-functional teams, and implementing innovative strategies to enhance efficiency, reduce costs, and exceed customer expectations. Seeking a senior position to contribute expertise in driving seamless logistics operations and scaling organizational growth.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Assistant Operation Manager
SNT Global Logistic Sdn Bhd
04.2019 - Current
- Directed daily logistics operations for both B2B and B2C models, ensuring timely deliveries and superior client satisfaction
- Led a team of 30+ staff, ensuring alignment with customer expectations and organizational goals
- Streamlined warehouse operations, maintaining optimal inventory levels and reducing material downtime by 20%
- Prepared and presented detailed monthly KPI reports to stakeholders, facilitating informed decision-making
- Developed standard operating procedures (SOPs) for operational workflows, resulting in improved process efficiency
- Collaborated with cross-functional teams to identify and resolve operational bottlenecks, ensuring seamless delivery
Operation Supervisor
LF Logistics Services (M) Sdn Bhd
04.2015 - 04.2019
- Managed day-to-day transportation operations, arranging deliveries and consolidating cargo to optimize cost
- Negotiated contracts with transport vendors, achieving a 15% reduction in transportation expenses
- Investigated and resolved customer complaints promptly, enhancing service reliability and satisfaction
- Monitored Proof of Deliveries (PODs) to ensure timely documentation and payment processing
- Brought in new business opportunities, contributing to hub revenue growth
DC Transport Planning & Performance
Tesco (M) Sdn Bhd
06.2013 - 03.2015
- Analyzed and tracked daily Planning vs Actual performance to improve transport operations
- Collaborated with suppliers to secure cost-efficient backhaul solutions, reducing operational expenses
- Conducted year-to-year transport performance comparisons and optimized resource allocation
- Produced and presented detailed reports on transport KPIs, enabling strategic decision-making
Administrative Executive
Linfox Transportation (M) Sdn Bhd
08.2011 - 06.2013
- Managed financial processes, including payroll, supplier invoicing, and cash control
- Prepared comprehensive daily and weekly KPI and costing reports for management reviews
- Coordinated purchasing and maintained seamless communication with suppliers to ensure timely deliveries
Tax Executive
TRM Management Sdn. Bhd.
11.2010 - 08.2011
- Delivered corporate and personal tax compliance services, including tax computations and filings
- Resolved tax disputes and ensured adherence to regulatory requirements for clients
- Supported indirect tax compliance through accurate service tax and sales tax applications
Education
Master of Business Administration - Human Resources
Universiti Putra Malaysia
Bachelors of Business Administration (Hons) - Logistics & Transportation
Universiti Utara Malaysia
Skills
SAP
Accomplishments
- Reduced transportation costs by 15% through strategic vendor negotiations and operational improvements.
- Achieved 99% on-time delivery rates during high-volume periods by optimizing transport planning.
- Spearheaded the implementation of an automated KPI tracking system, reducing manual workload by 30%.
- Successfully led the resolution of customer complaints, improving overall client satisfaction scores by 20%.
- Improved inventory turnover rates by 25% through effective stock monitoring and replenishment strategies.
Personal Information
- Expected Salary: RM 6,500
- Date of Birth: 10/13/87
- Gender: Female
- Marital Status: Married
Logisticsexperience
14 years
Timeline
Assistant Operation Manager
SNT Global Logistic Sdn Bhd
04.2019 - Current
Operation Supervisor
LF Logistics Services (M) Sdn Bhd
04.2015 - 04.2019
DC Transport Planning & Performance
Tesco (M) Sdn Bhd
06.2013 - 03.2015
Administrative Executive
Linfox Transportation (M) Sdn Bhd
08.2011 - 06.2013
Tax Executive
TRM Management Sdn. Bhd.
11.2010 - 08.2011
Bachelors of Business Administration (Hons) - Logistics & Transportation
Universiti Utara Malaysia
Master of Business Administration - Human Resources
Universiti Putra Malaysia
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