Football
Saiful Bahari Bin Mohd Hassim
SME Collector Executive
Seremban,Negeri Sembilan
Summary
I am a successful Senior Executive at SME Collection department with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Also hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Executive, Customer Service
ADT Services (M) Sdn. Bhd.
12.2007 - 05.2024
- Assisting team in handling customer’s complaint, Guiding the team to get on track in order to reach our collection forecast
- Reduced delinquent accounts through consistent follow-up and negotiation efforts with customers.
- Streamlined collection processes, resulting in increased efficiency and reduced resolution times.
Lead Collector, CMS
ADT Services (M) Sdn. Bhd.
, Selangor
06.2014 - 10.2016
- Forecast monthly collection target, Reporting to manager, Assisting team in handling SME and Corporate account, Meeting corporate customer regularly to meet customer’s demand (Mydin, Agrobank, Takaful Ikhlas, Machines, Eu Yan Sang etc), Leading the team to meet monthly / yearly collection target
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Senior Executive, SME Collection
Alliance Bank Malaysia Berhad
11.2017 - Current
- Calling customer for payment, Solving customer’s issue/problem, Work with legal for repossession process, Help customer to restructure their account
Customer Service Agent
Jade EServices (M) Sdn. Bhd. (ZALORA)
11.2016 - 11.2017
- Handling customers inquiry
Specialists, Customer Service
ADT Services (M) Sdn. Bhd.
12.2007 - 10.2016
- Call customer to get payment, Solve their issue
Management Trainee
Fish & Co
Kuala Lumpur, Kuala Lumpur
12.2003 - 01.2007
- Serve customer, Manage staff / scheduling, Inventory count
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Part time Job
KUB / Canggih
, Kuala Lumpur
12.2002 - 01.2003
- Selling school uniforms
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Diploma in Culinary Arts
University Tun Abdul Razak (UNITAR)
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Sekolah Kebangsaan Pandan Indah
Kuala Lumpur, Malaysia 04.2001 -
Skills
Operational leadership
Availability
3 months notice
Training
Green Belt Six Sigma – completed training
Activities
- 2007 - 2009, Times Dot Com, Kuala Lumpur Football Association (1st Division) - League
- 2009 - 2010, Kiddo Kickers, Kuala Lumpur Football Association (1st Division) - League
- 2010 - 2013, Celcom, Kuala Lumpur Football Association (1st Division) – League
Personal Information
- Age : 38 years old
- Ethnicity : Malay
- Height : 177cm
- Weight : 88kg
- Date of Birth : 27th June 1986
- Gender : Male
- Nationality : Malaysian
- Driving License : B2, D
- Marital Status : Married
- Children : 5
Interests
Running
Singing
Personality
Enthusiastic and highly motivated individual.
References
- Hoo Li Khing, Manager, SME Collections, Alliance Bank Malaysia Berhad, 36th Floor, Menara Multi-Purpose, Capital Square, 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur, 03 - 2613 8202, 012 - 306 0153
- Gurcharanjit Kaur, Manager, CMS, Secom (M) Sdn. Bhd. (formerly known as Tyco Fire, Security & Services Malaysia Sdn Bhd), Southgate Commercial Centre, Level 8 , Block E-8-2 , 3 & 4, No 2, JalanDua Off Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia, 03 - 9236 1930, 016 - 629 4911
Software
Microsoft office
Canva
Additional Information
REN Code : 61666
IQI Realty : Sep22 - Sep23
Homefield Real Estate Agency : Oct23 - Current
Expected Salary : RM10,000 (neg)
Timeline
Senior Executive, SME Collection
Alliance Bank Malaysia Berhad
11.2017 - Current
Customer Service Agent
Jade EServices (M) Sdn. Bhd. (ZALORA)
11.2016 - 11.2017
Lead Collector, CMS
ADT Services (M) Sdn. Bhd.
06.2014 - 10.2016
Executive, Customer Service
ADT Services (M) Sdn. Bhd.
12.2007 - 05.2024
Specialists, Customer Service
ADT Services (M) Sdn. Bhd.
12.2007 - 10.2016
Management Trainee
Fish & Co
12.2003 - 01.2007
Part time Job
KUB / Canggih
12.2002 - 01.2003
No Degree - Diploma in Culinary Arts
University Tun Abdul Razak (UNITAR)
04.2001 -
High School Diploma -
Sekolah Kebangsaan Pandan Indah
04.2001 -
Emergency Contact
Saliza Binti Juhari (spouse), +6016 - 217 8789
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