Nazliatul Asniza Binti Ramlee

Title: Senior Executive, Operations & Customer Service

Overview: This executive oversees daily operations and customer service at the bank, ensuring smooth functioning and customer satisfaction.

Responsibilities:

This executive's role is to ensure efficient operations, happy customers, and strategic growth for the bank.

SENIOR EXECUTIVE, CUSTOMER RELATIONSHIP ASSOCIATE Overview: This executive oversees daily operations and customer service at the bank, ensuring smooth functioning and customer satisfaction.

Responsibilities:

This executive's role is to ensure efficient operations, happy customers, and strategic growth for the bank.

Investment management refers to the handling of financial assets and other investments—not only buying and selling them. Management includes devising a short- or long-term strategy for acquiring and disposing of portfolio holdings. It can also include banking, budgeting, and tax services and duties, as well.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.

• Improved client financial stability by developing tailored investment strategies and retirement plans.
• Assisted clients in achieving their financial goals through comprehensive analysis of their assets, liabilities, and risk tolerance.
• Built long-lasting relationships with clients by providing personalized financial advice and exceptional customer service.
• Collaborated with tax professionals to maximize tax efficiency for clients'' investment portfolios.

• Streamlined operations by implementing efficient processes and workflows.
• Optimized supply chain management for improved cost savings and increased efficiency.
• Developed and executed strategic plans to achieve operational excellence across multiple departments.
• Managed cross-functional teams, resulting in successful project completion on-time and within budget constraints.
• Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.

• Established strong client relationships by conducting regular meetings and providing exceptional customer service.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
• Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
• Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
• Promoted a positive work environment through open communication, fostering collaboration among team members.
• Maintained and built close relationships with customers through regular contact and visits.
• Worked with clients to address and respond to client and partnership management issues.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
• Streamlined inventory management processes for improved accuracy and reduced waste.
• Boosted overall sales by introducing new products that catered to customer demands and dietary restrictions.
• Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.

• Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
• Streamlined inventory management processes for improved accuracy and reduced waste.
• Managed financial transactions accurately, maintaining detailed records for accounting purposes.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.