SABRINA ANNABEL DAVID
Petaling Jaya
Summary
Seasoned Procurement and Operations professional with 25 years of experience in contract management and process standardisation. Developed centralised repositories, compliance trackers, and standard operating procedures to enhance efficiency. Managed supplier performance and audits while fostering cross-functional collaboration. Aiming to leverage operational expertise to drive improvements and support organisational success.
Overview
30
30
years of professional experience
Work History
PROCUREMENT CONTRACT MANAGER
TIME.dotcom
Glenmarie
2022.11 - 2024.12
- Collaborated with buyers and legal team to review and amend contract clauses, negotiating terms with suppliers to secure favourable agreements and strengthen supplier relationships.
- Successfully migrated all procurement contract data into the Contract Management System (CMS), maintaining the integrity and accuracy of historical and current contract information for streamlined access and improved data management.
- Developed a standardized Contract Management (CM) template for all procurement contracts and established a centralized repository for both physical and digital records, systematically archiving and ensuring accessibility of all procurement contracts.
- Implemented a Buyer Compliance Tracker and scoring board to systematically monitor buyer activities and contract adherence, enabling regular tracking for compliance status visibility and identification of improvement areas.
- Provided comprehensive training to buyers on the Compliance Index and Contract Management System (CMS), focusing on key compliance metrics like timeliness of contract creation, renewal, and archiving to standardize processes and enhance overall efficiency.
- Monitored supplier performance through quarterly business reviews and audits to ensure adherence to contractual obligations, implementing improvement plans for identified performance gaps.
- Managed internal and external audit inquiries regarding contract documents, ensuring timely, accurate responses and provision of required documentation without discrepancies.
- Prepared weekly and monthly trending data analyses to monitor strategic decisions in compliance management.
- Authored the Standard Operating Procedures (SOP) for Contract Management, detailing instructions for report generation and effective management of the contract repository, serving as a key reference for current operations and future knowledge transfer.
MATERIAL REQUISITIONS & OPERATIONS MANAGER
TIME
PJ Warehouse
2020.11 - 2022.10
- Generated SAP Purchase Requisitions (PRs) for new acquisitions, leveraging insights from manual MRP worksheet to provide strong justifications for procurement.
- Engineered a manual MRP worksheet for daily, weekly, and monthly stock movement analysis, enabling proactive planning and timely replenishment.
- Sustained six-month inventory holding period through diligent tracking of stock depletion, enabling timely order placement and preventing stockout scenarios.
- Acted as the primary liaison with international and local suppliers, managing all aspects of supply, including communication and scheduling for diverse delivery timelines.
- Enhanced warehouse space utilization and enforced the FIFO principle for stock issuance, promptly resolving DOA and defective product issues to maintain on-time customer deliveries.
- Presented monthly reports on warehouse movement trends and value to management, ensuring inventory valuation adhered to defined KPI parameters.
- Authored warehouse Standard Operating Procedures (SOPs), establishing definitive protocols for critical operations to streamline workflows, boost productivity, and ensure adherence to standards.
MANAGER PRODUCT OPERATIONS & ENHANCEMENT
Unifi Mobile
Petaling Jaya
2019.02 - 2020.11
- Ensured seamless new product launches by collaborating with the product team to prepare systems and providing extensive front-line training for the new products.
- Identified operational process areas for improvement, documented recommendations, and initiated Change Requests to address operational gaps.
- Led team to resolve delivery-related operational issues and queries, ensuring timely and effective solutions.
- Trained front-line employees on revised procedures and system changes, equipping them to manage new processes effectively.
- Participated extensively in User Acceptance Testing (UAT) for all front-line systems, evaluating system enhancements and new processes from the user perspective before deployment.
MANAGER, DOP OPERATIONS & CONTRACT MANAGEMENT
Unifi Mobile
Petaling Jaya
2017.02 - 2019.02
- Managed contract extensions and renewals for Device Outsourced Partner (DOP), ensuring compliance with contractual terms and alignment with operational objectives.
- Directed Device Outsourced Partner (DOP) operations, streamlining stock procurement and ensuring punctual deliveries through strategic coordination to optimise inventory management.
- Consistently achieved 100% accuracy in all channel inventory reconciliation tasks, thereby enhancing operational effectiveness and inventory management.
- Developed reports illustrating device sales patterns against stock movement across channels, alongside device and SIM reconciliation reports to ensure inventory accuracy.
- Compiled and analysed device sales and procurement data to prepare accurate month-end device Margin Reports, reflecting true profit margins.
- Acted as central point of contact for Device Outsourced Partner (DOP), coordinating with Finance department on DOP-related inquiries and requirements.
- Assisted the Maxis Vice President, Mr. Tan Lay Han, with administrative duties.
VMI Co-ordinator
Brightstar Logistics Sdn Bhd
Petaling Jaya
2014.05 - 2017.02
- Executed inventory management for Maxis Retail Outlets, focusing on forward logistics to ensure efficient stock movement and distribution.
- Supported Demand and Forecast planning by liaising with the DSB Team, ensuring warehouse inventory consistently met anticipated demand.
- Managed reverse logistics processes in stores, including DOA, RMA, and faulty device management, ensuring accurate documentation and adherence to procedures.
- Supervised nationwide stock counts during monthly and year-end periods for warehouses and Maxis retail locations, performing audits to eliminate discrepancies.
- Successfully registered new Maxis Retail Outlets, supporting the growth from 30 to 51 stores and confirming system readiness for new operations.
- Registered new Maxis Retail Outlets, facilitating growth from 30 to 51 stores and ensuring system readiness for expanded operations.
Device Management, Executive
Maxis Mobile
KL HQ
2009.02 - 2014.04
- Effectively organized and directed key device operations meetings, such as Governance, Stock Forecast & Procurement, Stock Operations Committee, and Obsolescence, ensuring successful outcomes.
- Maintained optimal stock levels of devices and accessories across all Maxis stores by managing inventory within capacity, preventing overstock and stockouts.
- Coordinated with third-party logistics (3PL) provider for timely delivery to stores, minimising potential disruptions.
- Conducted comprehensive checks on international shipments, focusing on iPhone devices, at the Ceva Logistics-operated 3PL facility.
- Handled all SIRIM application processes, guaranteeing compliance with regulations for device import and certification.
- Oversaw billing and payment clearance cycle for vendors, resolving financial discrepancies effectively.
Customer Care Consultant
Maxis Mobile
JB I-centre
2005.06 - 2009.02
- Delivered end-to-end customer service, including bill payments, new account setup, and technical support for mobile devices, addressing configuration and troubleshooting needs.
- Resolved customer complaints and disputes via CMSS, overseeing investigations and ensuring satisfactory outcomes.
- Promoted company offerings and engaged potential customers at SME and corporate roadshows.
- Supported sales targets by maintaining optimal stock levels and ensuring prompt deliveries, enhancing product availability and customer engagement.
- Ensured compliance with professional grooming standards for staff.
Northern Regional Administrative Assistant
Maxis
Penang
2003.01 - 2005.05
- Provided comprehensive administrative support to two Regional Heads of Sales & Customer Services, organising appointments, communications, and administrative workflow to enhance operational efficiency.
- Managed departmental travel arrangements, including purchase requisitions, travel agent communications, and hotel bookings, to streamline travel logistics for the region.
- Coordinated regional reporting process, producing meeting minutes, operational reports, and risk management documentation for eight centres to ensure compliance and effective communication.
- Directed the planning, organization, and successful execution of all Northern Region events, overseeing logistics and vendor partnerships.
- Managed and processed all inventory and uniform requests originating from Northern Retail outlets, ensuring accurate stock monitoring and prompt distribution.
Administrative Assistant
Maxis
Penang
1997.05 - 2003.01
- Acted as a key administrative support for the Centre Head, managing daily office operations, facilitating routine tasks, and ensuring all administrative duties were performed efficiently.
- Oversaw complete cycle of centre reports, verifying accuracy, batching documents, managing petty cash, and filing, ensuring secure and punctual courier delivery to headquarters.
- Managed centre maintenance requests, collaborating with vendors and service providers to resolve facilities and equipment issues promptly.
- Orchestrated and executed events for Northern Region, coordinating planning, logistics, vendor communication, and stakeholder engagement for seamless operations.
Assistant Training Officer
Systematic Business & Training Centre
Penang
1996.10 - 1997.05
- Developed comprehensive training resources for Small and Medium Enterprises (SMEs), tailoring content to meet specific needs for enhanced understanding and effectiveness.
- Supported Training Officer in conducting training sessions for employees and new personnel by preparing materials, organising training space, and providing assistance throughout sessions.
- Informed walk-in visitors about company training initiatives, articulating program details, course content, and participation steps clearly.
Quality Control Clerk
Supercomal Wire & Cable
Sungai Petani
1994.10 - 1996.10
- Conducted testing and prepared calibration documentation for production machinery, validating equipment performance to standards and creating process flow charts to support ISO9001 certification.
- Compiled detailed reports on cable and wire specifications, ensuring technical data and documentation met company standards.
- Oversaw departmental administrative tasks, enhancing efficiency and organisation in task management.
Education
International Diploma - Computer Science
Stamford College
Penang1993-12
Masters - Business Administration
Asia E University
Subang Jaya2021-06
Skills
- Contract Management
- Supplier Relationship Management
- Vendor Compliance
- E2E Inventory Management
- MRP Planning
- Operational Efficiency
- Process Improvement Initiatives
- Buyer training
Languages
English
Malay
References
- Mr. Michael Raj Murthy, former Head of Maxis Northern Region, Mickel333@gmail.com, +60174000020
- Ms. Jecilla Shanti, Professional Facilitator
- Certified Freelance Trainer, jecillajeevan@gmail.com, +60174000020
Websites, Portfolios and Profiles
https://linkedin.com/in/sabrina-annabel-david
Timeline
PROCUREMENT CONTRACT MANAGER
TIME.dotcom
2022.11 - 2024.12
MATERIAL REQUISITIONS & OPERATIONS MANAGER
TIME
2020.11 - 2022.10
MANAGER PRODUCT OPERATIONS & ENHANCEMENT
Unifi Mobile
2019.02 - 2020.11
MANAGER, DOP OPERATIONS & CONTRACT MANAGEMENT
Unifi Mobile
2017.02 - 2019.02
VMI Co-ordinator
Brightstar Logistics Sdn Bhd
2014.05 - 2017.02
Device Management, Executive
Maxis Mobile
2009.02 - 2014.04
Customer Care Consultant
Maxis Mobile
2005.06 - 2009.02
Northern Regional Administrative Assistant
Maxis
2003.01 - 2005.05
Administrative Assistant
Maxis
1997.05 - 2003.01
Assistant Training Officer
Systematic Business & Training Centre
1996.10 - 1997.05
Quality Control Clerk
Supercomal Wire & Cable
1994.10 - 1996.10
International Diploma - Computer Science
Stamford College
Masters - Business Administration
Asia E University