Summary
Overview
Work History
Education
Skills
Systems Familiarity
Working Experience Summary
Aspirations
Additional Tasks
Reports
Awards
References
Timeline
BusinessAnalyst
Sabrina Annabel David

Sabrina Annabel David

Inventory Manager
Petaling Jaya,Selangor

Summary

I have acquired extensive experiences in supporting directors and leaders in the Telecommunications industry. Those experiences especially cover the fields of Customer Services to Device Management as well as the Supply Management field which includes forecasting, planning, 3PL and 4PL managements, product trainings as well as handling operational matters and issues. The much recently acquired experience as a Procurement Contract Manager has been a challenge but definitely is a thrilling ride that contributes greatly to my knowledge of procurement processes and practices currently.

Overview

27
27
years of professional experience
21
21
years of post-secondary education

Work History

Procurement Contract Manager

TIME Dotcom Berhad
11.2022 - Current


  • Improved efficiency of contract management processes through the implementation of a centralized database system.
  • Implemented best practices in contract management processes to ensure consistency across all departments.
  • Onboarded and trained new staff to keep team efficient and prepare team members to ensure they quickly adapt to the set processes.
  • Set up the contract handover processes and other documents surrender processes so this can be effectively contained to further ensure there are no miss-outs.
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Maintained [Software] database for with contract, vendor and customer information.


The actions taken to set up and manage the above were as follows;

1. Set up an excel tracker to manage all Contract Expiries and Compliance in terms of the following categories: Timeliness of Contract Creation, Timeliness of Contract Renewal & Timeliness of Contract Archival.

2. Manage the data and contract migration to the Contract Management System to ensure that the contracts a available for references by all parties within the company.

3. Set up a systematic Contract softcopy repository that is easily accessible for the company as a whole.

4. Prepare the contract management Dashboard Reporting to the Head of Department and Team Leads so all contract work is duly completed and managed well for the benefit of the company.

Material Requisition & Operations Manager

TIME Dotcom Berhad
11.2020 - 11.2022
  • Established the excel based Material Requisition Planner that provides clarity to the management on the following;, Daily/Weekly & Monthly Warehouse Stock Movement., Stock Analytics in terms of movement, consumption., Monthly Financial Stock Value Report (Movement Trending), Raise SAP PR's and liaise with buyers on timely PO releases, Built the Excel template to manage this., Mitigate actions on stock out situations by sourcing for new vendors (Global shortages on raw materials), Reports on Movement Trending, Warehouse Value Reports and other reports., Wrote the warehouse Standard Operating Policy (SOP) (7 Policies)

Manager, DOP Operations Management & Contract Management

Webe Digital Sdn. Bhd.
01.2020 - Current
  • Manage e-delivery team in all aspects of queries and issues raised due to delays, lost in transit situations, DOA, RMA and any other related issues., Prepare daily, weekly and monthly reports., Liaise with finance team with all related matters on DOP delivery fees and invoices., Prepare device and sim monthly reconciliation reports.

Manager, Product Operations & Enhancement

Webe Digital Sdn. Bhd.
01.2019 - 02.2020
  • Manage all operational related issues and queries (system as well as customer's perspective), Identify areas of improvement in terms of operating processes from a system perspective as well as frontline engagements with the customers and propose for changes with team leads., Raise (ITSR - Change Service Requests) to implement changes., Participate in all UAT and DVT exercises related to product operations to gain first-hand knowledge of new launches and system enhancements., Arrange for frontline teams briefing sessions on these new changes., Update WISE and WISER (frontend archive of all past and present launches and similar activities) of all new changes, launches and enhancements., Assist product team wherever applicable.

Manager, Device Management

Webe Digital Sdn. Bhd.
02.2017 - 01.2018
  • Manage Device Outsourced partner in terms of Monitoring & tracking stock procurement, Managing all inventory movements between DOP to warehouse & overseeing Channel movements., Manage contract extensions or renewal for Single Logistics Partner (DOP)., Prepare device margin reports for month end reconciliation., Monitor, analyse & report on device sales trending vs
  • Stock movements at channels., Plan, initiate & engage the relevant departments & team to ensure a 100% inventory reconciliation accuracy.

Channel Inventory Planner, VMI Co-Ordinator

BRIGHTSTAR SUPPLY CHAIN SERVICES SDN. BHD.
05.2014 - 02.2017
  • Manage Maxis Centre inventory (devices & accessories) using the Order review portal, Schedule the weekly VMI runs for all stores by region & delivery lead times while taking into account store Weeks of Supply, Set inventory parameters in Logility and upload the CIM (Channel Inventory Management) range for Qlikview and ORP (Order Review Portal), Ensure all NPI (New product Introduction) accessories and devices are ranged in the Order Review Portal., Monitor transfer orders in AX & SSRS to see if status has changed to shipped and to follow up if there is an error., Manage store RTW (Return to warehouse) and release the RTW's for PO generation in SAP and OW (Order Workflow) once it has been confirmed receipted at warehouse
  • (Reverse Logistics Management), Liaise with the warehouse operations team on all deliverables and collections., Raise CR (Change Requests) for system enhancements and improvements & follow through with UAT subsequently., Liaise with the DSB (Demand Supply Balancing) team to ensure that flow of stock into the respective bin is done prior to the VMI schedule., Raise Maxis VVIP orders as requested., Communicate out monthly stock take schedule to ensure representatives from CHOPS (Channel Operations) team are present to assist with the store count
  • Ensure all reports are submitted to Brightstar at the end of the stock count day.

Executive G12

MAXIS MOBILE SDN. BHD. (Dept.)
01.2011 - 04.2014
  • Manage warehouse inventory i.e
  • Deliveries, returns etc., Lead & conduct monthly stock count at the Logistics warehouse, Liaise with single logistics vendor on order & delivery cut offs for the nationwide stock take and inform all channels accordingly, Prepare daily Stock Positioning report for key stakeholder's esp
  • Channel heads and dept
  • Heads as well as COO., Manage RTW (Return to warehouse) ageing stock as well as recalled stock for warehouse collection and redistribution for stock mobilisation to other channels or to channels running clearance programs to clear EOL (End of Life) stock., Liaise with vendors on the arrangements of Bi-weekly operations meeting and Governance meetings for operational feedback and discussions and for logistics vendors KPI evaluations., Attend Weekly Devices forecast meetings in terms of stock arrangements at warehouse., Attend Device Operations Committee meeting that evaluates stock movement trend and running device programs and stock clearance plans for slow moving devices., Prepare the Obsolescence slides for DOC.

Executive G10

MAXIS MOBILE SDN. BHD. (Dept.)
02.2009 - 01.2011
  • Mobile Inventory Management, Nationwide stock management - I phone 3GS, Blackberry & other mobiles, Accessory managements - ensuring centres are well stocked for promotions, I phone shipment inspection and checking, Preparation for Sirim and shipment arrival, Liaising with vendors on stock arrival and delivery to processing agents, RMA, Vendor's billing and payment clearance

Customer Care Consultant

MAXIS MOBILE SDN. BHD. (Dept.)
06.2005 - 02.2009
  • Assist walk in customers with all product related enquiries(Post-paid & Prepaid), Mobile data setting (Laptop, Push to Talk, GPRS & 3G, Blackberry), Cash Management, Customer Service Index, Retail & Handset Sale, CMSS case management, Walk in Registration, SME/Company road shows, Additional responsibility - In charge of staff grooming

Northern Regional Administrative Assistant

MAXIS MOBILE SDN. BHD. (Dept.)
01.2003 - 05.2005
  • Compile Regional reports for 8 customer service centres, Batching & filing of daily reports to headquarters, Uniform management for customer service centres, Organise & manage Regional events, Attend to and prepare minutes for Regional Meetings, Assist Regional Manager & Head of Region with all admin duties, Handle all Travel arrangements for the region (Raise SAP PR and liaise with Travel Agents), SAP Budget reporting for the region

Customer Services Administrative Assistant

MAXIS MOBILE SDN. BHD. (Dept.)
05.1997 - 01.2003
  • Compile all centre reports (Registrations, Petty Cash & etc), Batching & filing of daily reports to headquarters, Oversee centre maintenance, Organize events, Assist head with admin duties

Asst. Training Officer/Admin

SYSTEMATIC BUSINESS & TRAINING CENTRE
  • Prepare training materials, Assist trainer in conducting training, Brief walk-in's on company training programs

Quality Control Clerk

SUPERCOMAL WIRE & CABLE
  • Prepare wire and cable specification reports, Prepare Equipment Calibration Reports, Draft & Prepare company documents in preparation for ISO 9001, All admin work related to Quality Control

Education

MBA - Master's in Business Administration - undefined

Diploma in Sound Engineering - undefined

Diploma in Computer Science - undefined

SPM/ O Level's -

Skills

Inventory Management

Systems Familiarity

  • Excel (Intermediate to Advanced)
  • Power point
  • Word
  • Logility - Forecast & Planning
  • Order Review Portal
  • SAP (Travel arrangements, Budget reporting)
  • CRMS (Customer Relations Management Sys)
  • Microsoft Visio

Working Experience Summary

  • SUPERCOMAL WIRE & CABLE, Quality Control Clerk, Prepare wire and cable specification reports, Prepare Equipment Calibration Reports, Draft & Prepare company documents in preparation for ISO 9001, All admin work related to Quality Control
  • SYSTEMATIC BUSINESS & TRAINING CENTRE, Asst. Training Officer/Admin, Prepare training materials, Assist trainer in conducting training, Brief walk-in's on company training programs
  • MAXIS MOBILE SDN. BHD. (Dept.), Customer Services Administrative Assistant, May 1997, Jan 2003, Compile all centre reports (Registrations, Petty Cash & etc), Batching & filing of daily reports to headquarters, Oversee centre maintenance, Organize events, Assist head with admin duties
  • MAXIS MOBILE SDN. BHD. (Dept.), Northern Regional Administrative Assistant, Jan 2003, May 2005, Compile Regional reports for 8 customer service centres, Batching & filing of daily reports to headquarters, Uniform management for customer service centres, Organise & manage Regional events, Attend to and prepare minutes for Regional Meetings, Assist Regional Manager & Head of Region with all admin duties, Handle all Travel arrangements for the region (Raise SAP PR and liaise with Travel Agents), SAP Budget reporting for the region
  • MAXIS MOBILE SDN. BHD. (Dept.), Customer Care Consultant, June 2005, February 2009, Assist walk in customers with all product related enquiries(Post-paid & Prepaid), Mobile data setting (Laptop, Push to Talk, GPRS & 3G, Blackberry), Cash Management, Customer Service Index, Retail & Handset Sale, CMSS case management, Walk in Registration, SME/Company road shows, Additional responsibility - In charge of staff grooming
  • MAXIS MOBILE SDN. BHD. (Dept.), Device Management, Executive G10, February 2009, 2011, Mobile Inventory Management, Nationwide stock management - I phone 3GS, Blackberry & other mobiles, Accessory managements - ensuring centres are well stocked for promotions, I phone shipment inspection and checking, Preparation for Sirim and shipment arrival, Liaising with vendors on stock arrival and delivery to processing agents, RMA, Vendor's billing and payment clearance
  • MAXIS MOBILE SDN. BHD. (Dept.), Device Management, Executive G12, 2011, April 2014, Manage warehouse inventory i.e. deliveries, returns etc., Lead & conduct monthly stock count at the Logistics warehouse, Liaise with single logistics vendor on order & delivery cut offs for the nationwide stock take and inform all channels accordingly, Prepare daily Stock Positioning report for key stakeholder's esp. channel heads and dept. heads as well as COO., Manage RTW (Return to warehouse) ageing stock as well as recalled stock for warehouse collection and redistribution for stock mobilisation to other channels or to channels running clearance programs to clear EOL (End of Life) stock., Liaise with vendors on the arrangements of Bi-weekly operations meeting and Governance meetings for operational feedback and discussions and for logistics vendors KPI evaluations., Attend Weekly Devices forecast meetings in terms of stock arrangements at warehouse., Attend Device Operations Committee meeting that evaluates stock movement trend and running device programs and stock clearance plans for slow moving devices., Prepare the Obsolescence slides for DOC.
  • BRIGHTSTAR SUPPLY CHAIN SERVICES SDN. BHD., Channel Inventory Planner, May 2014, February 2017, Manage Maxis Centre inventory (devices & accessories) using the Order review portal, Schedule the weekly VMI runs for all stores by region & delivery lead times while taking into account store Weeks of Supply, Set inventory parameters in Logility and upload the CIM (Channel Inventory Management) range for Qlikview and ORP (Order Review Portal), Ensure all NPI (New product Introduction) accessories and devices are ranged in the Order Review Portal., Monitor transfer orders in AX & SSRS to see if status has changed to shipped and to follow up if there is an error., Manage store RTW (Return to warehouse) and release the RTW's for PO generation in SAP and OW (Order Workflow) once it has been confirmed receipted at warehouse. (Reverse Logistics Management), Liaise with the warehouse operations team on all deliverables and collections., Raise CR (Change Requests) for system enhancements and improvements & follow through with UAT subsequently., Liaise with the DSB (Demand Supply Balancing) team to ensure that flow of stock into the respective bin is done prior to the VMI schedule., Raise Maxis VVIP orders as requested., Communicate out monthly stock take schedule to ensure representatives from CHOPS (Channel Operations) team are present to assist with the store count. Ensure all reports are submitted to Brightstar at the end of the stock count day.
  • Webe Digital Sdn. Bhd., Manager, Device Management, February 2017, 2018, Manage Device Outsourced partner in terms of, - Monitoring & tracking stock procurement, - Managing all inventory movements between DOP to warehouse & overseeing Channel movements., Manage contract extensions or renewal for Single Logistics Partner (DOP)., Prepare device margin reports for month end reconciliation., Monitor, analyse & report on device sales trending vs. stock movements at channels., Plan, initiate & engage the relevant departments & team to ensure a 100% inventory reconciliation accuracy.
  • Webe Digital Sdn. Bhd., Manager, Product Operations & Enhancement, 2019, Feb 2020, Manage all operational related issues and queries (system as well as customer's perspective), Identify areas of improvement in terms of operating processes from a system perspective as well as frontline engagements with the customers and propose for changes with team leads., Raise (ITSR - Change Service Requests) to implement changes., Participate in all UAT and DVT exercises related to product operations to gain first-hand knowledge of new launches and system enhancements., Arrange for frontline teams briefing sessions on these new changes., Update WISE and WISER (frontend archive of all past and present launches and similar activities) of all new changes, launches and enhancements., Assist product team wherever applicable.
  • Webe Digital Sdn. Bhd., Manager, DOP Operations Management & Contract Management, 2020, present, Manage e-delivery team in all aspects of queries and issues raised due to delays, lost in transit situations, DOA, RMA and any other related issues., Prepare daily, weekly and monthly reports., Liaise with finance team with all related matters on DOP delivery fees and invoices., Prepare device and sim monthly reconciliation reports.
  • TIME Dotcom Berhad, Material Requisition & Operations Manager, November 2020, November 2022, Established the excel based Material Requisition Planner that provides clarity to the management on the following;, - Daily/Weekly & Monthly Warehouse Stock Movement., - Stock Analytics in terms of movement, consumption., - Monthly Financial Stock Value Report (Movement Trending), - Raise SAP PR's and liaise with buyers on timely PO releases, - Built the Excel template to manage this., - Mitigate actions on stock out situations by sourcing for new vendors (Global shortages on raw materials), - Reports on Movement Trending, Warehouse Value Reports and other reports., - Wrote the warehouse Standard Operating Policy (SOP) (7 Policies)
  • TIME Dotcom Berhad, Procurement Contract Manager, November 2022, to-date, Set up & re-establish the Contract Management excel template to 100% accuracy., Set up the Procurement Contract Management Repository. (Hardcopy & Softcopy) (1995 till to-date), Set up the Buyer Compliance Tracker to manage the compliance in terms of (Timeliness of Contract Creation, Timeliness of Contract Renewal & Timeliness of Contract Archiving), CMS Data Migration. (Contract Management System), Buyer Compliance Training engagement., CMS (Contract Management System) Training.

Aspirations

My aspirations are to be able to bring a new perspective to the Team as well as the company as a whole. My passion lies in being able to study new processes including systems and be able to introduce improvements & enhancements, re-evaluate them to reduce time & save cost. I am also open to new learnings. After all, education never stops. As long as one is willing, there are always avenues to gain valuable insights.

Additional Tasks

  • Warehouse (VPE) Vendor Performance Management
  • Vendors (Overall) Vendor Performance Management
  • Vendor Supply Quality Management
  • Vendors (PIP) Performance Improvement Program

Reports

  • Monthly CM Dashboard Reporting
  • Warehouse VPE Report
  • VPE Report for Others
  • Ad-Hoc Management Reports

Awards

  • Maxis 2000 (S2K) Golden Club - for Excellence in Service
  • Maxis Departmental Award - May 2011

References

  • Michael Raj Murthy, Ex-Maxis Northern - Regional Head, 6017-4000020
  • Jecilla Shanti, Head of Learning, Prudential Malaysia, 012-4000069

Timeline

Procurement Contract Manager

TIME Dotcom Berhad
11.2022 - Current

Material Requisition & Operations Manager

TIME Dotcom Berhad
11.2020 - 11.2022

Manager, DOP Operations Management & Contract Management

Webe Digital Sdn. Bhd.
01.2020 - Current

Manager, Product Operations & Enhancement

Webe Digital Sdn. Bhd.
01.2019 - 02.2020

Manager, Device Management

Webe Digital Sdn. Bhd.
02.2017 - 01.2018

Channel Inventory Planner, VMI Co-Ordinator

BRIGHTSTAR SUPPLY CHAIN SERVICES SDN. BHD.
05.2014 - 02.2017

Executive G12

MAXIS MOBILE SDN. BHD. (Dept.)
01.2011 - 04.2014

Executive G10

MAXIS MOBILE SDN. BHD. (Dept.)
02.2009 - 01.2011

Customer Care Consultant

MAXIS MOBILE SDN. BHD. (Dept.)
06.2005 - 02.2009

Northern Regional Administrative Assistant

MAXIS MOBILE SDN. BHD. (Dept.)
01.2003 - 05.2005

Customer Services Administrative Assistant

MAXIS MOBILE SDN. BHD. (Dept.)
05.1997 - 01.2003

Asst. Training Officer/Admin

SYSTEMATIC BUSINESS & TRAINING CENTRE

Quality Control Clerk

SUPERCOMAL WIRE & CABLE

MBA - Master's in Business Administration - undefined

Diploma in Sound Engineering - undefined

Diploma in Computer Science - undefined

SPM/ O Level's -

Sabrina Annabel DavidInventory Manager