S. KUMARAN PREMJIT
Nibong Tebal
Summary
Passionate IT Technician with hands-on experience in network security and IT infrastructure. Delivered effective troubleshooting, cybersecurity solutions, and system administration support, enhancing organisational performance. Aiming to leverage technical expertise in a challenging internship to further develop skills in cybersecurity and IT solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen & Service Crew
PIZZA HUT Sdn. Bhd.
Parit Buntar, Perak
06.2022 - Current
- Preparing ingredients and food products according to Pizza Hut's quality standards
- Operating kitchen equipment, such as ovens and food processors
- Maintaining a clean and organized kitchen environment
- Following health and safety protocols to ensure a safe working environment
- Collaborating with other kitchen staff to meet customer demand and achieve sales goals
- Providing excellent customer service by preparing orders accurately and efficiently.
- Responsible for the preparation and presentation of menu items in Pizza Hut restaurants.
- Ensuring every customer receives exceptional customer service at all times.
- Maximizing sales opportunities by suggestively selling according to customer needs.
- Accurately taking orders, ensuring food and drinks are delivered to our customers on time.
- Preparing and presenting all food to brand standards.
- Ensuring that all products are within shelf lives and maintain correct storage conditions for all food as per brand standards.
- Health and Safety/Food hygiene regulations are adhered to.
IT Technician (Internship)
SSIS E-Solutions SDN BHD
Bukit Mertajam, Penang, Malaysia
10.2025 - 04.2026
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
- Assisted in the planning and execution of network cabling installations, optimising physical infrastructure layouts.
- Installed, tested, and commissioned data cabling systems, including CAT6 and fibre optics, in various commercial settings.
- Delivered end-to-end project management for cabling installations, from initial design to final testing, ensuring timely completion within budget.
- Provided technical support during installation and setup of CCTV systems and network devices.
- Assisted in troubleshooting network and connectivity issues, including IP configuration and device communication.
- Installed and terminated CAT6 cables, ensuring stable connections for IP-based devices (CCTV & access points).
- Supported deployment of 45 CCTV cameras and 4 wireless access points, ensuring proper system functionality.
- Performed basic system testing and validation, including checking connectivity and device performance.
- Assisted in fiber optic installation (6-core & 12-core) including underground routing between network locations.
- Organized and maintained network racks, switches, and patch panels for efficient system management.
- Recorded and reported daily technical activities and issues, improving documentation and tracking.
- Worked collaboratively with team members to resolve technical issues under time constraints.
- Adapted to fast-paced work environment and night shift operations when required.
- Operated scissor lift and boom lift equipment to perform high-level installations such as cable routing and CCTV mounting safely.
- Assisted in elevated work operations, ensuring compliance with safety procedures during installation activities.
Salesman & Technician
WEE PIN TRADING
Nibong Tebal, Pulau Pinang
03.2021 - 06.2021
- Clarifying customers' and clients' requirements and recommending the appropriate products.
- Maintaining sales records
- Giving demonstrations
- Diagnosed and repaired a wide range of computing devices, including laptops, desktops, printers, and peripherals, ensuring optimal performance and functionality for customers.
- Expertly installed, configured, and optimized operating systems (Windows, Linux), device drivers, and software applications to meet client specifications and requirements.
- Conducted comprehensive malware removal, security scans, and antivirus installations to enhance system security and safeguard client data.
- Built and upgraded custom desktop PCs tailored to client needs, including installation of components such as RAM, storage, CPU and GPUs for enhanced system performance.
- Delivered personalized IT consultations to clients, advising on hardware selection, system maintenance, and proactive IT solutions to improve operational efficiency and reduce downtime.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
Education
BSc. - Computer Science (Computer Network Security)
Universiti Sultan Zainal Abidin (UniSZA)
04-2026
Matriculation - Physical Science
Kolej Matrikulasi Perak
05-2022
Secondary School -
Sekolah Menengah Kebangsaan Panglima Bukit Gantang
03-2021
Skills
- Teamwork
- Creativity
- Work ethic
- Adaptability
- Leadership
- Communication
- Time Management
- Problem-solving
- Interpersonal Skills
- Firewalls
- Hardware Repair
- Software Installation
- Cybersecurity
- Network troubleshooting
- Technical support
- Systems installation
- Data cabling
- Project management
- Health and safety
- Team collaboration
- Positive attitude
- Customer service excellence
- Creative thinking
- Remote desktop support
- Patience with users
- Time-management
- Decision making
- Team Leadership
- Multitasking efficiency
- Desktop support
- Data Entry
- Operating systems knowledge
- Hardware support
- Hardware Maintenance
- Hardware installation
- Equipment maintenance
- Communication skills
References
- FARHAHA Binti Nazri, PIZZA HUT Sdn. Bhd. (Parit Buntar), farhanaazriens93@gmail.com, +60 19-510 4153
- Surayati Binti Mohamad Usop, University Lecturer, Universiti Sultan Zainal Abidin, norsurayati@unisza.edu.my, +60 11-1060 6025
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Tamil
Advanced
C1
Certification
- Cisco Networking Academy – Introduction to Cybersecurity (2025)
- Cisco Networking Academy – CCNAv7: Introduction to Networks (2024)
Expected Salary
- RM 2,000 – RM 2,800 (negotiable)
Timeline
IT Technician (Internship)
SSIS E-Solutions SDN BHD
10.2025 - 04.2026
Kitchen & Service Crew
PIZZA HUT Sdn. Bhd.
06.2022 - Current
Salesman & Technician
WEE PIN TRADING
03.2021 - 06.2021
BSc. - Computer Science (Computer Network Security)
Universiti Sultan Zainal Abidin (UniSZA)
Matriculation - Physical Science
Kolej Matrikulasi Perak
Secondary School -
Sekolah Menengah Kebangsaan Panglima Bukit Gantang