NUR AMIRAH AZWA AINA BINTI MOHD AFANDI
Shah Alam, Selangor,10
Summary
Proven leader in fast-paced culinary environments, exemplified by a successful tenure at McDonald's, where someone spearheaded menu development and significantly reduced food waste. Expert in food safety and presentation, excel in teamwork and multitasking, ensuring high customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service & Kitchen Crew
McDonald's
01.2020 - 01.2021
- Led daily pre-shift meetings with kitchen staff to review menus, discuss allergies/special requests, and assign tasks for efficient meal preparation.
- Ensured safe working environment by strictly adhering to health code regulations and maintaining clean workstations.
- Collaborated with management to develop new menu items that catered to diverse dietary preferences and allergen requirements.
- Contributed to positive workplace culture by providing constructive feedback on staff performance and addressing any concerns in timely manner.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
Guest Experience Leader
McDonald's
01.2021 - 05.2023
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Explained security policies and procedures to guests and crew service to promote visitor confidence and safety.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Coordinated with event planners in organizing successful corporate events and social gatherings at property.
- Managed reservations while maintaining accuracy and ensuring maximum occupancy rates.
- Maintained high level of product knowledge about restaurant amenities services, enabling detailed explanations to guests efficiently guiding them toward those most suited their preferences.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding restaurant services and amenities.
Guest Experience Leader
McDonald's
07.2023 - 12.2023
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Explained security policies and procedures to guests and service crew to promote visitor confidence and safety.
- Scheduled and confirmed restaurant reservations for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Recommended restaurant services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Service & Kitchen Crew
Penang Chendul
01.2024 - 02.2024
- Ensured safe working environment by strictly adhering to health code regulations and maintaining clean workstations.
- Provided superior customer service through prompt attention to guests'' needs and swift resolution of any issues that arose during meal service.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Established and maintained quality control standards.
Education
High School Diploma -
Mahaad Syamsul Maarif Perempuan
Pulai Chondong, Kelantan 04.2001 -
SIJIL KEMAHIRAN MALAYSIA - Food And Service Preparations
Akademi Vokasional McDonald's Malaysia
Bayan Lepas, Penang 04.2001 -
Skills
SERVICE & KITCHEN CREW :
- Food safety knowledge
- Food presentation
- Punctuality
- Ingredient Sourcing
- Portion Control
- Frying techniques
- Allergen awareness
- Teamwork
- Multitasking
Certification
Certified [GUEST EXPERIENCE DEVELOPMENT COURS], [GERBANG ALAF RESTAURANTS SDN.BHD] - [27th-28th MARCH, 2023]
Timeline
Service & Kitchen Crew
Penang Chendul
01.2024 - 02.2024
Guest Experience Leader
McDonald's
07.2023 - 12.2023
Certified [GUEST EXPERIENCE DEVELOPMENT COURS], [GERBANG ALAF RESTAURANTS SDN.BHD] - [27th-28th MARCH, 2023]
03-2023
Guest Experience Leader
McDonald's
01.2021 - 05.2023
Service & Kitchen Crew
McDonald's
01.2020 - 01.2021
High School Diploma -
Mahaad Syamsul Maarif Perempuan
04.2001 -
SIJIL KEMAHIRAN MALAYSIA - Food And Service Preparations
Akademi Vokasional McDonald's Malaysia
04.2001 -
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