Summary
Overview
Work History
Education
Skills
Timeline
Generic
RUKESH RAO RAMASAMY

RUKESH RAO RAMASAMY

PUCHONG UTAMA

Summary

Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.

Overview

2025
2025
years of professional experience
4
4
Languages

Work History

Business Owner

ASIA SPHERE GLOBAL
2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.

Technical Support Associate

101 MY VENTURES SDN BHD
01.2018 - 01.2023
  • Address customer concerns and assisted with product questions, billing disputes and account inquiries
  • Handled all customer concerns in a proactive and positive manner
  • Monitored phones, emails, and personal inquiries in a professional manner
  • Maintained updated knowledge of equipment contracts and hardware to effectively oversee contract-based installations
  • Filed and responded to hardware problems via e-mail phone calls and pages to provide in- house or external resolutions as needed
  • Responsible for updating and maintaining office electronic/hard filing system
  • Coordinated department functions, procedures, documentation, and work flow
  • Helped customers set up new systems, applications and software.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Installed and set up applications for clients, including anti-virus software and Microsoft office.
  • Participate in in-person meetings with customers to assess and diagnose hardware problems.

Telemarketing & Roving Officer

MAXIS BROADBAND SDN BHD, PHONESTAR
PETALING JAYA, Selangor
01.2017 - 01.2018
  • Contact existing Maxis customers to educate them about new services and up sell products
  • Introduce and advice the suitable promotion package to customer and make sure value added service will be delivered to customer
  • Answer inbound calls to information technology center to assist customers with technological issues and answer general questions
  • Handle all inquiries on products and handle all level peoples
  • Assisting customers through troubleshooting process if required
  • Provided technical assistance to customers on inbound telephone tech support calls when required
  • Used scripted sales strategies to converse with customers reached by manual dialling and automatic systems.
  • Made appointments with interested customers according to schedule availability.
  • Give information about available products and services including membership details and purchase advantages.
  • Maintained proficiency in sales techniques to achieve revenue goals.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Broke down objections using friendly, persuasive strategies.
  • Achieved sales targets on time basis.
  • Gave information about available products and services including membership details and purchase advantages.

Computer Technician

LENOVO AUTHORIZED PARTNER, DICE TECHNOLOGY
KELANA JAYA
01.2014 - 01.2016
  • Maintain and support systems, workstations, mobile devices, printers and peripherals;
  • Respond to user service requests and resolve trouble tickets
  • Ensure system security for desktop, mobile and cloud environments
  • Provided technical assistance to customers on inbound telephone tech support calls
  • Used remote access to perform troubleshooting when needed
  • Assisted customers with anti-virus program installations and virus removals
  • Informing customer's computer status in a timely manner, (phone/walk-In)
  • Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
  • Proactively conducted maintenance for businesses, including IT systems maintenance, antivirus installation, Windows and application updates.
  • Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
  • Trained and supported new and junior Computer Technicians to promote team productivity.
  • Stabilised systems with rigorous testing, patching and repairs, limiting new tickets.

Education

AUTOMOTIVE MASTER TECHNIAN -

TOC AUTOMOTIVE COLLEGE
PETALING JAYA
04.2001 - 08.2024

Lenovo Certificate ( Online Courses ) -

Lenovo
04.2001 - 2015.01

SKM/DKM - Information Technology

SOUTH EAST ASIA ACADEMY
PUCHONG JAYA
04.2001 -

SPM -

SMK PUCHONG UTAMA 1
PUCHONG
04.2001 -

Skills

Possesses a thorough knowledge of computer hardware and software applications

undefined

Timeline

Technical Support Associate

101 MY VENTURES SDN BHD
01.2018 - 01.2023

Telemarketing & Roving Officer

MAXIS BROADBAND SDN BHD, PHONESTAR
01.2017 - 01.2018

Computer Technician

LENOVO AUTHORIZED PARTNER, DICE TECHNOLOGY
01.2014 - 01.2016

AUTOMOTIVE MASTER TECHNIAN -

TOC AUTOMOTIVE COLLEGE
04.2001 - 08.2024

Lenovo Certificate ( Online Courses ) -

Lenovo
04.2001 - 2015.01

SKM/DKM - Information Technology

SOUTH EAST ASIA ACADEMY
04.2001 -

SPM -

SMK PUCHONG UTAMA 1
04.2001 -

Business Owner

ASIA SPHERE GLOBAL
2023 - Current

Similar Profiles

CREATE PROFILE
RUKESH RAO RAMASAMY