ROGER TING SIN FUI
Manager SIM's, Consumer Sales & Business Operations UNIFI
Puchong
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
34
34
years of post-secondary education
Work History
MANAGER-SIM,CONSUMER SALES & BUSINESS OPERATION
TM TECHNOLOGY SERVICES SDN BHD
03.2023 - Current
- Oversaw the management of SIMs, sales and performance incentives, ID operations, and dealer assistance operations in the mobile business support operations section.
- Accomplished numerous ad hoc and daily schedule assignments within predetermined time frames.
- Enhanced distributor, dealer and internal customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided technical and operational support for new product launches, including leading UAT, DVT, and SOP development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing appropriate methodologies, leading to more efficient project completion.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
SENIOR MANAGER-SIM & MOBILE NUMBER OPS MANAGEMENT
webe digital Sdn Bhd.
04.2015 - 03.2023
- Spearheaded the successful planning and execution of Unifi's maiden SIM card project through the Webe Digital platform, ensuring a seamless launch of the Mobility segment.
- Drove post-launch optimizations that significantly enhanced business operations across nationwide sales channels.
- Led a high-performing operations intelligence team, delivering critical market operations insights for the Mobility segment.
- Architected and continuously refined operational procedures, ensuring smooth and efficient sales channel operations.
- Crafted innovative incentive plans that boosted sales channel performance and employee engagement.
- Provided end-to-end technical and operational support for new product launches, including leading UAT, DVT, and SOP development.
- Managed departmental budgeting and cost control, achieving substantial operational efficiencies.
- Ensured rigorous inventory control across vendors and sales channels, driving cost reductions and operational excellence.
- Acted as a key liaison with industry regulator SKMM, ensuring full regulatory compliance.
MANAGER- DIGITAL MERCHANT ACQUISITION OPERATIONS SUPPORT
Easy by RHB Bank Berhad.
03.2013 - 03.2015
- Responsible in developing operational procedures, technical assessment and back end support to business managers of Easy Division
- Responsible in designing campaign strategy and activities to support new product initiatives and promotions
- Responsible for implementing, tracking, measurement of marketing campaign and activities
- Dealing with Group Branding and Comms Division to ensure smooth and successful implementation of campaign for new product launching according to regulatory requirements
- Responsible in ensuring suitability and accuracy of campaign and promotional materials
- Responsible in monitoring overall performance of campaigns and generate feedbacks for management strategic decisions
- Responsible for join organizing trade shows and exhibitions with JV partners
ASST MANAGER
BEAUTE LIBRARY
07.2011 - 02.2013
- OPERATIONS SUPPORT
SNR. EXEC
YTL COMMS
11.2009 - 06.2011
- TELCO OPERATIONS SUPPORT
SNR. EXEC
U MOBILE
08.2007 - 11.2009
- TELCO OPERATIONS SUPPORT
EXECUTIVE
OCBC & AMA
07.2006 - 07.2007
- CALL CENTRE OPERATIONS (INBOUND & OUTBOUND)
SUPERVISOR
SECRET RECIPE
02.2004 - 07.2006
- RETAIL OPERATIONS
Education
MASTER OF BUSINESS ADMINISTRATION -
09.2018
ADVANCE DIPLOMA - TOURISM MANAGEMENT
Skills
Microsoft Office (Words, Excel, Power point, Visio)
Timeline
MANAGER-SIM,CONSUMER SALES & BUSINESS OPERATION - TM TECHNOLOGY SERVICES SDN BHD
03.2023 - Current
SENIOR MANAGER-SIM & MOBILE NUMBER OPS MANAGEMENT - webe digital Sdn Bhd.
04.2015 - 03.2023
MANAGER- DIGITAL MERCHANT ACQUISITION OPERATIONS SUPPORT - Easy by RHB Bank Berhad.
03.2013 - 03.2015
ASST MANAGER - BEAUTE LIBRARY
07.2011 - 02.2013
SNR. EXEC - YTL COMMS
11.2009 - 06.2011
SNR. EXEC - U MOBILE
08.2007 - 11.2009
EXECUTIVE - OCBC & AMA
07.2006 - 07.2007
SUPERVISOR - SECRET RECIPE
02.2004 - 07.2006
Anglia Ruskin University, UK - FTMS Global College, Cyber Jaya - MASTER OF BUSINESS ADMINISTRATION,
Flamingo International College, Kuala Lumpur - ADVANCE DIPLOMA, TOURISM MANAGEMENT
Personal Information
- Age: 40 Years Old
- Date of Birth: 02/19/1984
Awards
- 2017, CEO Award - Outstanding Initiatives - webe digital
- 2007, CEO Award - Service Excellence - AmBank Assurance
- 2006, Best Newcomer - Service Excellent - OCBC
References
- Ms. Vivian Chan, 6019 3380427, Digital Lead South Asia Commercial Dell EMC
- Mr. Desmond Cheng, 6012 3206670, Head of Group Communication Media Prima
Personal Information
- Age: 40 Years Old
- Date of Birth: 02/19/1984
Awards
- 2017, CEO Award - Outstanding Initiatives - webe digital
- 2007, CEO Award - Service Excellence - AmBank Assurance
- 2006, Best Newcomer - Service Excellent - OCBC
References
- Ms. Vivian Chan, 6019 3380427, Digital Lead South Asia Commercial Dell EMC
- Mr. Desmond Cheng, 6012 3206670, Head of Group Communication Media Prima
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