Riskisugiana Binti Sanai
Datuk Keramat
Summary
Experienced telemarketer with 8 years experience in call centre environment, adept at enhancing sales through persuasive communication and meticulous data entry. Committed to working professionally and diligently on behalf of a company. Skilled in remaining calm and courteous during high-pressure situations.
Overview
9
9
years of professional experience
Work History
Telesales Representative
DCL Marketing & Advisory
07.2025 - Current
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Completed daily and weekly sales reporting using assigned tools.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Developed extensive knowledge of products and services to better assist customers.
Telemarketer
Uts Marketing Solutions Sdn Bhd
01.2017 - 05.2025
- Promoting and selling credit cards to potential customers.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Recorded and updated customer information in online systems.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
Education
Diploma - Hotel Management
Cybernetics International College of Technology
Kuala LumpurSijil Pelajaran Malaysia - Arts Stream
SMK Convent Bukit Nanas
Kuala LumpurSkills
- Data entry
- Attention to detail
- Microsoft office
- Teamwork
Personal Particulars
- Date of Birth : 27th July 1995
- Nationality : Malaysian
- Gender : Female
- Marital Status : Married
- Health : Physically and mentally excellent
Timeline
Telesales Representative
DCL Marketing & Advisory
07.2025 - Current
Telemarketer
Uts Marketing Solutions Sdn Bhd
01.2017 - 05.2025
Diploma - Hotel Management
Cybernetics International College of Technology
Sijil Pelajaran Malaysia - Arts Stream
SMK Convent Bukit Nanas
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