Richard Ha
IT Support
Kuala Lumpur,14
Summary
Skilled Software Support Engineer at Rockbell Software, adept in troubleshooting and hardware/software installation. Excelled in delivering comprehensive training and support, enhancing product understanding and customer satisfaction. Demonstrates exceptional technical and communication skills, significantly improving operational efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Software Support Engineer
Rockbell Software
Bandar Puchong Jaya, Selangor
06.2024 - Current
- Providing product training, support and demonstration of Rockbell’s products to customers;
- Providing training for our customers and resellers to help them better understand our product and business solutions;
- Develop online resources and other materials for our customer’s reference;
- Obtaining feedback from customers and providing possible solutions to Rockbell;
- Working closely with a dynamic team to ensure customers are provided with optimal support
- Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
System Support Engineer
Whale Cloud Technology
12.2022 - 01.2024
- Responsible in completing monitoring deployment, configuration, commissioning, operation and maintenance.
- Focus on network management alarm analysis and troubleshoot during the operation and maintenance period.
- Involves in the delivery of telecommunication software projects.
- Responsible for technical support activities including System Configuration, Business operation, System Upgrading.
- Provide 2nd or 3rd level technical support to existing and new customers.
- Responsible for preparation, creation, and test execution for any testing phase of the project
Education
Bachelor of Science - B.Sc. (Hons.) Computing
UCSI University
Cheras 01.2022 - 04.2022
Skills
Troubleshooting skills
Application installations
Hardware troubleshooting
Operating systems
Hardware and software installation
Timeline
Software Support Engineer
Rockbell Software
06.2024 - Current
System Support Engineer
Whale Cloud Technology
12.2022 - 01.2024
Bachelor of Science - B.Sc. (Hons.) Computing
UCSI University
01.2022 - 04.2022
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