Ric Tan

• Support the Operations Manager in overseeing daily cafe operations across multiple outlets
• Ensure each outlet maintains high standards of product quality, service, and hygiene.
• Monitor sales performance and implement strategies to achieve revenue and profit targets.
• Coordinate staff scheduling, manpower planning, and training needs.
• Conduct regular outlet visits to review store performance and operational compliance.
• Assist in managing inventory control, supplier coordination, and cost management.
• Handle customer feedback and resolve operational issues promptly.
• Support new outlet openings, renovation projects, and marketing initiatives.
• Ensure compliance with company SOP, food safety, and regulatory requirements.
• Provide operational reports and improvement plans to management.

• Develop and monitor outlet in obtaining the highest standard of service and customer care
• Handles and resolves operation issues in professional manner ensuring prompt actions at all time
• Responsible for developing sales targets, control of outlet COGS and monitor wastage
• Work with training department to ensure standardized & correct SOP practice in all outlet.
• Create and operate within efficient labor budgets, tracking labor spending and providing input regarding capital projects and initiatives
• Resolved customer complaints and disputes in a timely manner, resulting in a 70% decrease in customer dissatisfaction

• Conduct QC audits across all outlets, delivering weekly reports to Head of Operation.
• Compile and present monthly sales reports to Head of Operation.
• Lead recruitment and training initiatives for new team members.
• Collaborate with Purchasing on stock orders, ensuring optimal stock arrangement and usage.
• Identify supply chain issues through quality control checks and resolve operational challenges.

• Conducted QC audits and managed daily operations across 13 Big Juiceee outlets in Klang Valley and Melaka, preparing comprehensive reports for the director.
• Monitored P&L for both Big Juiceee and Yomie Rice Yogurt brands, ensuring financial targets were met.
• Led recruitment and training initiatives for new staff and franchisees, enhancing team capabilities.
• Developed new products and updated training manuals, ensuring alignment with current market trends.
• Coordinated menu planning and cost control for Big Juiceee and coffee offerings, optimizing profitability.

• Managed operations for 4 kiosks in Klang Valley, ensuring optimal performance and customer satisfaction.
• Maintained production line quality and streamlined stock ordering processes.
• Negotiated contracts with food vendors, effectively controlling food costs.
• Recruited staff and supervised monthly payroll, enhancing team efficiency.
• Trained Team Leaders and new hires, fostering a culture of continuous improvement.

• Managed operations for 4 outlets in Klang Valley, ensuring optimal performance and customer satisfaction.
• Maintained production line quality and streamlined stock ordering processes.
• Negotiated contracts with food vendors, effectively controlling food costs.
• Recruited staff and supervised monthly payroll, enhancing team efficiency.
• Trained Outlet Manager and new hires, fostering a culture of continuous improvement

Cost Management

-Monitor and control operating costs to achieve budgeted profit margins.

• -Manage inventory, minimize wastage, and ensure proper stock usage.

Sales Planning

-Set and track monthly and quarterly sales targets for each outlet.

• -Develop strategies and promotions to drive sales growth.

Scheduling & Operations

-Plan and coordinate work schedules across 3 outlets to ensure smooth operations.

• -Ensure sufficient manpower coverage for peak and off-peak hours.

Customer Service

-Handle and resolve customer complaints promptly and professionally.

• -Maintain high customer satisfaction and service standards.

Training & Development

-Conduct on-the-job training for new and existing staff.

• -Continuously coach team members to follow Standard Operating Procedures (SOP).

-Conduct performance reviews and motivate staff for continuous improvement.