NURFATIN JASMANI
Assistant Operation Manager
Kuantan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Assistant Operation Manager
First Marine Services (M) Sdn Bhd
10.2021 - Current
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managing and monitoring every new tenders participated with the tender comittee
Senior Operation Executive
First Marine Services (M) Sdn Bhd
09.2019 - 10.2021
- Ensured strict compliance with industry regulations through diligent monitoring and timely updates to policies and procedures.
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization''s benefit.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Preparing documentation for every tender participated with tender committee.
Operation Executive
First Marine Services (M) Sdn Bhd
11.2011 - 09.2019
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Performing day-to-day operation job with client
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Marketing Executive
LITAKO Enterprise Sdn Bhd
08.2009 - 11.2011
- Assisting superior in any meetings and marketing projects
- Compiled product and customer data to generate informed profit projections.
- Attending exhibitions together with other marketing team.
- Communicating with international customers and clients on day-to-day works and orders.
Education
Bachelor of Business Administration - Marketing
Universiti Teknologi Mara
Segamat, Johor 04.2001 -
Fakulti Perakaunan
Kolej Matrikulasi Johor
Tangkak, Johor2006
SIJIL PELAJARAN MALAYSIA
SEKOLAH TINGGI KLUANG
Kluang, Johor, Malaysia2004
Skills
Employee Supervision
Timeline
Assistant Operation Manager
First Marine Services (M) Sdn Bhd
10.2021 - Current
Senior Operation Executive
First Marine Services (M) Sdn Bhd
09.2019 - 10.2021
Operation Executive
First Marine Services (M) Sdn Bhd
11.2011 - 09.2019
Marketing Executive
LITAKO Enterprise Sdn Bhd
08.2009 - 11.2011
Bachelor of Business Administration - Marketing
Universiti Teknologi Mara
04.2001 -
Fakulti Perakaunan
Kolej Matrikulasi Johor
SIJIL PELAJARAN MALAYSIA
SEKOLAH TINGGI KLUANG
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