Qavithra Devy Santharaperagasan
Johor Bahru, Johor,01
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Guzman Y Gomez
08.2023 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Restaurant Manager
MOS Burger
04.2022 - 07.2023
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Media Analyst
SOCIO Intelligence Sdn Bhd
12.2020 - 10.2021
- Strengthened relationships with key media contacts, securing favorable placements for clients'' content.
- Improved brand visibility by monitoring media trends and identifying opportunities for clients.
- Streamlined internal processes by creating and maintaining organized databases of relevant media information.
- Contributed to new business growth by providing insightful support during pitch presentations and client meetings.
- Collaborated with cross-functional teams to develop integrated marketing strategies for clients.
- Utilized social listening tools effectively to monitor online conversations about brands and their competitors.
- Delivered accurate, timely reports to clients by closely tracking media mentions and analyzing sentiment.
Education
BBA - International Business
University Tenaga National
Skills
Employee Performance Evaluations
Product and Service Knowledge
Operations Management
Employee Scheduling
Task Delegation
Business Administration
Staff Management
Customer Relationship Management (CRM)
Cost Control
Sales Strategies
Sales Reporting
Staff Development
Money Handling
Marketing knowledge
Inventory management
Employee engagement
Workload management
Vendor management
Compliance understanding
Languages
Tamil
English
Malay
Timeline
Assistant Manager
Guzman Y Gomez
08.2023 - Current
Restaurant Manager
MOS Burger
04.2022 - 07.2023
Media Analyst
SOCIO Intelligence Sdn Bhd
12.2020 - 10.2021
BBA - International Business
University Tenaga National