Summary
Work History
Education
Additional Information
Languages
Timeline
Skills
Overview
Work Preference
Accomplishments
HOBBIES
Websites
SPORT
Software
Work Availability
Certification
SUHANA BASRI

SUHANA BASRI

SUPERVISOR
Pekan Nanas,Johor

Summary

  • Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
  • Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
  • Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
  • Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
  • Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.
  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
  • Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
  • Skilled in teaching new concepts and best practice strategies.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.

Work History

Assistant Manager

MZ IZDIHAR ENTERPRISE
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

SUPERVISOR HUB

SHOPEE EXPRESS MALAYSIA SDN BHD
10.2021 - 1 2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

LEADER DISPACTHER ROAD KEMPAS

J&T EXPRESS SDN BHD
06.2020 - 07.2021
  • Must attend every Leader Road so that the task of sorting parcels that have just been sent by linehaul lorries can be broken down according to the areas that have been assigned by the company
  • Hand over the parcel according to the road to the rider and driver to deliver the parcel to the customer on time and at the right address
  • Trust in receiving every COD money paid by the customer should be handed over to the company after completing the task
  • Submit parcels that are problematic and cannot be delivered to the Hub so that every problem with the parcel can be re-recorded
  • Utilized GPS to accurately locate delivery addresses
  • Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
  • Maintained a professional attitude and demeanor when interacting with customers
  • Adhered to all traffic laws and regulations, ensuring safety for all customers and pedestrians
  • Provided accurate estimated times of arrival (ETAs) for all deliveries
  • Promptly reported any vehicle issues or customer complaints to management
  • Maintained accurate records of all deliveries and customer interactions
  • Successfully completed deliveries within an average of minutes
  • Inspected packages for damage before and after delivery to ensure customer satisfaction
  • Ensured all packages were received and signed for by the customer.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.

LEADER SALE & HEALTH PLANNER

COWAY MALAYSIA SDN BHD
3 2019 - 2020
  • Collaborated with other health professionals to coordinate public health interventions
  • Monitored children's health and safety, ensuring compliance with health and safety regulations
  • Ensured compliance with health and safety regulations, resulting in successful health inspections
  • Conducted research to develop evidence-based nutrition and health initiatives that improved public health outcomes
  • Raised livestock and monitored their health, resulting in increased animal health and higher yields
  • Educated patients on preventive health care and lifestyle choices, resulting in improved health outcomes
  • Created and implemented an interactive health education program that engaged over X participants, resulting in an increase in knowledge and health-related behaviors
  • Researched and compiled evidence-based best practices for health promotion that was used to develop health-related policies and procedures
  • Developed and presented health-related educational materials that were distributed to over X community members, resulting in increased awareness of health-related topics
  • Collaborated with local health organizations to create a referral network for health services.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on Product Coway and assigned duties.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
  • Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
  • Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
  • Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
  • Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
  • Confirmed confidential budget reports remained up-to-date for manager.
  • Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
  • Negotiated contracts with vendors and partners, securing favorable terms that aligned with business requirements.
  • Streamlined reporting structures by consolidating information sources and automating data collection systems.
  • Supported office business development and customer service.
  • Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

PARTNER /Assistant Graphic Designer

ELASTIC DESIGN
JOHOR BAHRU, JOHOR
01.2013 - 09.2015
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Leveraged technological tools for efficient case management, organization, and enhanced client communication.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Streamlined operational processes, reducing costs and improving efficiency across organization.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Developed strategies for court proceedings and negotiations.
  • Researched, wrote and filed motions, writs and briefs for each case.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Drafted motions, petitions and waivers.
  • Counseled clients on potential outcomes of legal matters.
  • Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.

Store Leader

SHIMANO SDN BHD
PEKAN NENAS, PONTIAN, JOHOR
07.2001 - 04.2004
  • Receive and verify the quantity of incoming goods against delivery documents and purchase order and make proper records. Send the goods to Production store
  • Perform loading and unloading and maintain a strict control of finished goods leaving the warehouse and outgoing stocks
  • Perform cycle count and monthly stock count of inventories to ensure stock accuracy. Highlight any stock discrepancies to immediate superior
  • Arrange delivery of goods from on department to another to meet internal customer’s prompt delivery requests. Communicate any delays to appropriate parties
  • Up keep warehouse safety requirement and bring to the attention of immediate superior of any unsafe condition
    Perform good housekeeping to optimise space utilisation and liaise with Production for availability of bays for finished goods storage
  • Ensure that finished goods packing is in good condition before dispatch or replace the wrapper and labels if the packing is damaged or in bad condition
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

SIJIL PELAJARAN MALAYSIA

SEK.MEN.KEB.DATO MOHD YUNOS SULAIMAN , PEKAN NENAS, PONTIAN, JOHOR
01.1995 - 12.1999

Some College (No Degree) - SIJIL AGAMA DARJAH KHAS

SEKOLAH AGAMA KHAS KAMPUNG SAWAH, PEKAN NENAS, PONTIAN, JOHOR

Additional Information

DRIVING LICENSE CLASS APPROVED BY JPJ - PONTIAN JOHOR

  • CLASS B2 - MOTORSIKAL
  • CLASS D - CAR
  • CLASS GDL - D : BTM <= 3600 KG

Languages

Malay
Native language
BAHASA MELAYU
Proficient
C2
BAHASA INGGERIS
Upper intermediate
B2

Timeline

Assistant Manager - MZ IZDIHAR ENTERPRISE
01.2024 - Current
SUPERVISOR HUB - SHOPEE EXPRESS MALAYSIA SDN BHD
10.2021 - 1 2024
LEADER DISPACTHER ROAD KEMPAS - J&T EXPRESS SDN BHD
06.2020 - 07.2021
PARTNER /Assistant Graphic Designer - ELASTIC DESIGN
01.2013 - 09.2015
Store Leader - SHIMANO SDN BHD
07.2001 - 04.2004
SEK.MEN.KEB.DATO MOHD YUNOS SULAIMAN - , SIJIL PELAJARAN MALAYSIA
01.1995 - 12.1999
SEKOLAH AGAMA KHAS KAMPUNG SAWAH - Some College (No Degree), SIJIL AGAMA DARJAH KHAS
LEADER SALE & HEALTH PLANNER - COWAY MALAYSIA SDN BHD
3 2019 - 2020

Skills

  • Motivating Teams
  • Coaching abilities
  • Influencing Others
  • Continuous improvements
  • Process Improvement
  • Visionary Thinking
  • Incidents management
  • Recruitment and hiring
  • Equipment Troubleshooting
  • Line Management
  • Training and mentoring
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Management
  • Operations Management
  • Processes and procedures
  • Staff Development
  • Staff Discipline
  • Process Monitoring and Improvement
  • Business Administration
  • Expectation setting
  • Employee Motivation
  • Inventory Control
  • Project Management
  • Schedule development
  • Policy Enforcement
  • Priority management
  • Inventory Oversight
  • Financial Management
  • Waste Reduction
  • Business Development
  • Microsoft EXCEL experience
  • Negotiation
  • Industrial hygiene
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Multitasking
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Decision-Making
  • Effective Communication
  • Adaptability and Flexibility
  • Organizational Skills
  • Analytical Thinking
  • Team building
  • Active Listening
  • Professionalism
  • Interpersonal Skills
  • Relationship Building
  • Self Motivation
  • Adaptability
  • Reliability
  • Task Prioritization
  • Project Planning
  • Written Communication
  • Idea Development and Brainstorming
  • Improvement plan knowledge
  • Audit reporting
  • Data Analysis
  • Logistics Coordination
  • Process Analysis
  • Interpersonal Communication
  • Problem-solving aptitude
  • Quantitative skills
  • Time management abilities
  • Team Collaboration
  • International mobility management
  • Project restructuring
  • Issue Research
  • Continuous Improvement
  • Problem-solving abilities
  • Goal Setting
  • Disaster Recovery Planning
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Retail Operations
  • Sales Growth
  • Orientation and training
  • Employee Performance Evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost Reduction
  • Cost Control
  • Budgeting and finance
  • Schedule oversight
  • Meeting facilitation
  • Google Drive
  • Promotional planning
  • Consulting
  • Contract Management
  • Product branding
  • Computer Skills
  • Problem Resolution
  • Team Leadership
  • Work Planning and Prioritization
  • Staff Training
  • Customer Relationship Management
  • Scheduling and Coordinating
  • Shift Scheduling
  • Employee Coaching and Mentoring
  • Negotiation and Conflict Resolution
  • Training and Development
  • Documentation And Reporting
  • MS Office
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Preventive Maintenance
  • Technical Proficiency
  • Business Planning
  • Brand Management
  • Verbal and Written Communication
  • Resolving Complaints
  • Motivating Performers
  • Performance Tracking and Evaluations
  • Switches and Routers
  • Department Organization
  • Job Assignments
  • Industrial Hygiene
  • Team Assignments
  • Plan Projects
  • Morale Improvements
  • Consulting Supervisors
  • Underground Mining
  • Persuasive Negotiations
  • Dispatching Workers
  • Radiation Protection
  • Heavy Duty Machinery
  • Commercial Property
  • Money Transfers
  • Shift Coverage
  • Mortar Mixing
  • Driver Routing
  • Optimizing Workflows
  • Productivity Performance
  • Chemical Cleaners
  • Google Docs
  • Cash Deposits and Receipts

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work Preference

Work Type

Full Time

Important To Me

Career advancementCompany CultureHealthcare benefitsPaid sick leave

Accomplishments

  • Supervised team of 70 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved through effectively helping with task
  • Collaborated with team of shift night sorter in the development of EOD reconsile.

HOBBIES

SWIMMING

HIKING

SINGING

SPORT

BADMINTON

Software

COMPUTER SKILL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • [APPROVED LICENCE BY JPJ JOHOR] License - CLASS B2 , D , GDL D:BTM < = 3600 KG

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