MICROSOFT OFFICE/WORD
PUVANA RAGOO
CUSTOMER SERVICE/ SALES REPRESENTATIVE
PUCHONG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
ADMIN
KPMC PUCHONG
11.2023 - 05.2024
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
RECOVERY OFFICER(TEAM LEADER
P&A SMART SOLUTION SDN BHD
04.2016 - 08.2023
- Negotiated payment plans with account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Achieved performance goals on consistent basis.
- Acted as a team leader in group collection target, delegating tasks and providing feedback.
CLERK
VINORRA SDN BHD
02.2013 - 12.2013
- Compiled and analyzed data to produce reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed files, records and other documents to obtain information to respond to requests.
RETAIL STORE ASSISTANT (PART TIME)
SARANZ ENDRUMVELLI IMPEX TRADING
03.2012 - 02.2013
- Greeted customers, identified needs and provided product advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CASHIER
ECONSAVE
11.2011 - 04.2012
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
Education
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM)
SEKOLAH MENENGAH KEBANGSAAN DATUK MANSOR
BAHAU NEGERI SEMBILAN04.2014
SPM
SEKOLAH MENENGAH KEBANGSAAN BAHAU
BAHAU NEGERI SEMBILAN03.2011
Skills
Document Management
Legal knowledge
FDCPA Compliance
Customer Service
Microsoft Office
Customer relations and communications
Software
Interests
COOKING AND LISTENING TO MUSIC
LEARNING AND TEACHING RELATED TO SCI-FICTION
Timeline
ADMIN
KPMC PUCHONG
11.2023 - 05.2024
RECOVERY OFFICER(TEAM LEADER
P&A SMART SOLUTION SDN BHD
04.2016 - 08.2023
CLERK
VINORRA SDN BHD
02.2013 - 12.2013
RETAIL STORE ASSISTANT (PART TIME)
SARANZ ENDRUMVELLI IMPEX TRADING
03.2012 - 02.2013
CASHIER
ECONSAVE
11.2011 - 04.2012
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM)
SEKOLAH MENENGAH KEBANGSAAN DATUK MANSOR
SPM
SEKOLAH MENENGAH KEBANGSAAN BAHAU