PRIYAMBADA CHOUDHURY
Petaling Jaya,10
Summary
Experienced Program Manager skilled in managing functional operations and projects related to IT and e-commerce . Advanced understanding of organizational strategies, financial management, procurement and contracting.
Expertise in scrum and agile methodology, 0-1 product development, A-B testing and risk management
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Program Manager
Ola ( ANI Technologies Pvt Ltd)
Bangalore , Karnataka
06.2021 - 08.2022
- ( Ola is a leading tech start up in India which is a competition of Uber. It's business model is very much like Grab in South east Asia where it's into mobility, food delivery, groceries etc )
- Successfully led the compliance and process excellence team for Ola Mobility Team (2W/ 3W/ 4W)
- Drafted and implemented 15 SOPs related to driver (2W/3W/4W) onboarding and data submission to state and central govt
- Updated and drafted category specific T&C for driver partners on Ola Partner App to adhere to latest laws and regulations
- Prepared GAP analysis of 1117 state and central govt laws. Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in pilot tests and revised programs based on feedback and results.
Program Manager
NOVOPAY SOLUTIONS PVT LTD
Bangalore , Karnataka
04.2020 - 12.2020
- ( Novopay is a leading Banking start up in India started by founders of Khosla Labs and Infosys. It's now changed it's name to Trustt)
- Designed 18-month OKR for Sales and Customer success team
- Created SOPs and Training Modules for Retail Sales and Customer Success Teams
- Incorporated CSAT and NPS measurement in the retail Customer Success Team
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Senior Program Manager
ICICI PRUDENTIAL LIFE INSURANCE PVT LTD
MUMBAI, Maharashtra
09.2018 - 04.2020
- ( ICICI Prudential is a partnership between Prudential life insurance and ICICI bank which is a leading bank in India )
- Lead Projects to increase call to covert ratio by 20% for new customers leads
- Vendor management of 4 Pan India lead generation centers
- Successfully launched KT and training projects for pension and annuity product (NPS) for the sales team
- Designed and implemented strategies for retail sales worth 120-150 Mn INR annually for new customer
- Managed Audits by NSDL (National Security and Derivatives Limited),IRDAI (Insurance Regulatory and Development Authority )
Assistant Program Manager
VODAFONE IDEA PVT LTD
Hyderabad , Telangana
07.2016 - 08.2018
- (Vodafone Idea Pvt ltd is a leading telecom provider in India. Merger of Vodafone and idea cellular )
- Responsible for Churn Management of prepaid base of 18 Million users in AP and Telangana
- Designed and implemented Cloud Dialer project for upselling prepaid products in AP and Telangana
- Responsible for vendor management , capacity planning and bandwidth management
- Handle internal and external Audit by TRAI ( Telecom Regulatory Authority of India )
Education
Master Of Business Administration - Marketing
Xavier Institute of Management
Bhubaneswar 06.2014 - 03.2016
CERTIFIED SCRUM PRODUCT OWNER (CSPO) -
Scrum Alliance
10.2023 - 10.2025
Skills
Agile project management
Documentation proficiency
Policy and procedure improvements
Team leadership and direction
Cross functional Team Builder
Budget coordination
Performance monitoring
Accomplishments
1. Best prepaid team award 2017- Vodafone Idea Pvt ltd
Timeline
CERTIFIED SCRUM PRODUCT OWNER (CSPO) -
Scrum Alliance
10.2023 - 10.2025
Program Manager
Ola ( ANI Technologies Pvt Ltd)
06.2021 - 08.2022
Program Manager
NOVOPAY SOLUTIONS PVT LTD
04.2020 - 12.2020
Senior Program Manager
ICICI PRUDENTIAL LIFE INSURANCE PVT LTD
09.2018 - 04.2020
Assistant Program Manager
VODAFONE IDEA PVT LTD
07.2016 - 08.2018
Master Of Business Administration - Marketing
Xavier Institute of Management
06.2014 - 03.2016