PREMA SOORIYA MOORTHY

Merlin Hotel

08.2018 - 02.2025

Collected room deposits, fees, and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Developed and maintained positive relationships with guests for satisfaction.
Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Trained new staff members in customer service techniques and hotel operations.

Summary