Erin Mohamad Salim
Hotel Receptionist /Amadeus system Instructor
Kuala Lumpur,14
Summary
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
20
20
years of professional experience
Work History
Hotel Front Desk Receptionist
Carlton Star Hotel
07.2018 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Clerk
Viva Venture Resources Sdn Bhd
06.2016 - 06.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Proofread and edited professional documents to fix errors.
- Supported project management efforts, assisted in preparation of presentations and reports for key stakeholders.
- Coordinated and scheduled meetings and appointments.
Amadeus System Trainer
Transair Academy School
01.2009 - 06.2015
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted engaging presentations to enhance learning and retention for varied audiences.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Golf Event Coordinator
S3 Golf Club Resort
06.2001 - 06.2008
- Organized timelines and schedules for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Pioneered adoption of virtual event platforms, expanding audience reach amid global travel restrictions.
- Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated travel and accommodations for event attendees.
Education
Reservation & Ticketing
Transair Vacation Training Center
Kuala Lumpur S.P.M
Convent
Seremban 1995
Malacca Girl High School
Malacca 01.1993
S.R.P
Convent Girl School
Seremban01.1990
Skills
Guest relations
Reservation management
Microsoft office
Property management systems
Professional appearance
Room availability
Payment collection
Front office management
Cash handling
File management
Data entry
Transaction processing
Coaching and mentoring
Office organization
Administrative support
Problem-solving skills
Computer skills
Flexibility
Customer service
Invoicing and billing
Hospitality services
Front desk operations
Hospitality management
Problem-solving abilities
Multitasking
Customer satisfaction
Multitasking Abilities
Excellent communication
Self motivation
Adaptability and flexibility
Active listening
Check-in and Check-out procedures
Check-in procedures
Attention to detail
Problem-solving aptitude
Relationship building
Guest reception
Payment processing
Interpersonal skills
Reservations
Reliability
Guest registration
Interpersonal communication
Phone and email etiquette
Data confidentiality
Timeline
Hotel Front Desk Receptionist
Carlton Star Hotel
07.2018 - 06.2021
Administrative Clerk
Viva Venture Resources Sdn Bhd
06.2016 - 06.2018
Amadeus System Trainer
Transair Academy School
01.2009 - 06.2015
Golf Event Coordinator
S3 Golf Club Resort
06.2001 - 06.2008
Reservation & Ticketing
Transair Vacation Training Center
S.P.M
Convent
Malacca Girl High School
S.R.P
Convent Girl School