Preeti Mutiara Yacob
Taman Bukit Mulia, Ampang,Selangor
Summary
Organized and dependable Lecturer and Programme Leader, with 17 years of teaching experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for interesting lectures with helpful supporting materials and detail-oriented classroom management. Dedicated to individual student success and comprehensive understanding.
Overview
22
22
years of professional experience
Work History
Programme Leader and Lecturer
Tunku Abdul Rahman University of Management and Technology
01.2013 - Current
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Improved program efficiency by streamlining processes and implementing best practices.
- Promoted positive work environment by cultivating open communication channels within team and addressing concerns promptly.
- Stayed current on guidelines to maintain compliant program operations.
- Collaborated on strategies to enhance student learning and behavior alongside teaching staff
Lecturer
Taylor’s University, Malaysia
01.2009 - 01.2013
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Lecturer
London Institute of Technology and English, United Kingdom
01.2007 - 01.2009
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Customer Service Call Centre Trainer
American Express, London, United Kingdom
01.2005 - 01.2007
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Trainer
RHB Bank Berhad, Kuala Lumpur
01.2002 - 01.2005
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Consistently received positive feedback from trainees regarding the clarity and relevance of instruction provided during each session.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
Education
Master of Science - International Marketing Management
University of East London, United Kingdom
London, United Kigdom06.2006
Bachelors Degree (BBA) - Management
University of Arkansas At Little Rock
United States Of AmericaAssociate Degree - Business Admin
Mara Community College, Kuantan
Pahang, Malaysia1998
Skills
- Student advisement
- Group and individual instruction
- Course Development
- Online Class Discussion
- Multitasking Abilities
- Classroom Management
- Attention to Detail
- Time management abilities
- Documentation and Record keeping
- Program Development
- Enrollment procedures
Teachingresponsibilities
- Business & Society (Degree level)
- Strategic Planning & Management (Degree level)
- Organisational Behaviour (Degree Level)
- People and Management (Degree Level)
Areas of Expertise
- Strategic Management
- International Business
- Organizational Behaviour
Consultancy
Editor for Southeast Asia Research Centre for Humanities (SEARCH) conducted by the Center of Business and Policy Research, Tunku Abdul Rahman University College (TARUC), 2021
Community Service
- Mercy Malaysia
- Islamic Relief Malaysia
- Ladies of Harley (Malaysia)
Languages
Bahasa Malaysia
Native language
English
Proficient
C2
Timeline
Programme Leader and Lecturer
Tunku Abdul Rahman University of Management and Technology
01.2013 - Current
Lecturer
Taylor’s University, Malaysia
01.2009 - 01.2013
Lecturer
London Institute of Technology and English, United Kingdom
01.2007 - 01.2009
Customer Service Call Centre Trainer
American Express, London, United Kingdom
01.2005 - 01.2007
Customer Service Trainer
RHB Bank Berhad, Kuala Lumpur
01.2002 - 01.2005
Master of Science - International Marketing Management
University of East London, United Kingdom
Bachelors Degree (BBA) - Management
University of Arkansas At Little Rock
Associate Degree - Business Admin
Mara Community College, Kuantan
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