Hi, I’m
PRAKASINI A/P PERUMAL
Shah Alam
Summary
Dynamic and results-oriented professional with extensive experience in banking, automotive sales, operations management, customer relationship management, and business development. Proven track record in achieving sales targets, managing operational activities, building strong client relationships, and driving business growth. Strong communication, negotiation, and problem-solving skills with the ability to work effectively in fast-paced environments. Results-oriented Operations Manager with extensive experience in banking, automotive sales, and operations management. Drives revenue growth through effective sales and marketing initiatives, enhances customer satisfaction by managing service operations, and builds strong client relationships through diligent follow-up and support.
Overview
9
years of professional experience
Work History
MAD Maaruti Auto Detailing & Spa
Operations Manager
01.2026 - Current
Job overview
- Oversee daily operational activities to ensure service efficiency and customer satisfaction.
- Develop and implement sales and marketing initiatives to increase revenue and brand awareness.
- Manage customer enquiries, service scheduling, and after-sales follow-up.
- Coordinate workforce planning and operational workflows.
- Execute digital marketing campaigns through Meta Ads and social media platforms.
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw quality control processes, maintaining high standards for all products and services.
Hong Leong Bank
Hire Purchase Executive
01.2025 - Current
Job overview
- Market and promote industrial hire purchase financing solutions to new and existing clients.
- Evaluate financing applications and coordinate disbursement processes.
- Conduct customer due diligence (KYC) and site verification visits.
- Build and maintain strong relationships with customers, dealers, and suppliers.
- Contribute towards achieving sales and profitability targets.
Prima Merdu Sdn Bhd (Mazda)
Sales Advisor
01.2019 - 12.2023
Job overview
- Managed end-to-end vehicle sales processes from prospecting to delivery.
- Provided professional consultation on vehicle selection, financing, and ownership solutions.
- Built long-term customer relationships resulting in repeat and referral business.
- Achieved individual sales targets through proactive lead generation and customer engagement.
Brand Consensus Sdn Bhd
Front Office & Administration Officer
01.2019 - 12.2019
Job overview
- Managed HR documentation, payroll administration, employee records, and office coordination.
- Prepared reports and maintained administrative databases.
TNB Energy Services Sdn Bhd
Careline Customer Service Administration Executive
01.2017 - 12.2019
Job overview
- Managed customer enquiries, billing issues, and service requests to ensure timely resolution.
- Processed documentation and guarantee letters, maintaining accurate administrative records.
Education
Universiti Selangor (UNISEL)
Bachelor of Human Resource Management
Universiti Selangor (UNISEL)Shah Alam, 10
Diploma in Business Management
Skills
- Banking & Hire Purchase Financing
- Sales & Business Development
- Customer Relationship Management (CRM)
- Operations Management
- Customer Service Excellence
- Lead Generation & Prospecting
- Meta Ads & Digital Marketing
- Strategic Planning
- Team Coordination
- Negotiation & Communication
- Administrative Management
- Operational efficiency
- Customer relationship management
- Sales strategies
- Workforce planning
- Digital marketing
- Staff training
- Performance monitoring
- Team building
- Problem solving
- Leadership skills
- Conflict resolution
- Market trend analysis
- Strategic recruitment
Languages
English
Bahasa Malaysia
Tamil
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
MAD Maaruti Auto Detailing & Spa
01.2026 - Current
Hire Purchase Executive
Hong Leong Bank
01.2025 - Current
Sales Advisor
Prima Merdu Sdn Bhd (Mazda)
01.2019 - 12.2023
Front Office & Administration Officer
Brand Consensus Sdn Bhd
01.2019 - 12.2019
Careline Customer Service Administration Executive
TNB Energy Services Sdn Bhd
01.2017 - 12.2019
Universiti Selangor (UNISEL)
Bachelor of Human Resource Management
Universiti Selangor (UNISEL)
Diploma in Business Management