NGA LAI GAN
Kuala Lumpur
Summary
Executed high-value negotiations, trade-in structuring, and automotive financing, leveraging a robust background in hire purchase banking to foster long-term client relationships and generate repeat business.
Overview
21
21
years of professional experience
Work History
Senior Automotive Sales Consultant (Premium Segment)
Sime Darby Auto Selection Sdn Bhd
Ara Damansara
06.2018 - Current
- Achieved Top Sales Performer recognition for 6 consecutive years, demonstrating consistent excellence in revenue generation and client acquisition
- Specialize in premium pre-owned marques, delivering curated vehicle recommendations aligned with client lifestyle and expectations
- Manage a portfolio of high-value clients, ensuring personalized engagement and exceptional service standards
- Consistently achieve and exceed sales targets through strategic client acquisition and retention
- Structure complex deals including trade-ins, financing packages, and cross-brand comparisons
- Collaborate closely with financial institutions to secure competitive financing solutions with efficient turnaround
- Maintain long-term relationships, generating repeat clientele and high-quality referrals
- Top Sales Performance Award (2020 – 2025)
Automotive Sales Consultant
Accord Auto Sdn Bhd
01.2015 - 01.2016
- Delivered professional consultations with a focus on value-driven and lifestyle-oriented vehicle matching
- Conducted high-quality product presentations and test drive experiences
- Managed full sales cycle, including negotiation, financing advisory, and delivery
- Strengthened customer retention through proactive after-sales engagement
Automotive Sales Consultant
GB Auto Sdn Bhd
01.2014 - 01.2015
- Represented a European brand, emphasizing product sophistication, performance, and innovation
- Built strong rapport with discerning customers through consultative selling approach
- Effectively positioned vehicles against competitors within the premium segment
- Executed sales strategies aligned with brand image and customer expectations
Sales Advisor
Sfy Motortrade Sdn Bhd
01.2012 - 01.2013
- Developed and maintained a loyal customer base through consistent engagement and service excellence
- Advised clients on financing structures, ensuring clarity and confidence in purchasing decisions
- Negotiated pricing and managed order fulfillment with a high level of professionalism
Hire Purchase Sales & Marketing Executive
AmBank (M) Berhad
01.2011 - 01.2012
- Developed and managed strategic partnerships with automotive dealers
- Structured financing solutions tailored to diverse customer profiles
- Facilitated seamless loan approvals through strong coordination and industry knowledge
- Built a solid foundation in credit assessment, documentation, and compliance
Hire Purchase Sales & Marketing Executive
Alliance Bank Berhad
01.2010 - 01.2011
Hire Purchase Sales Executive
Hong Leong Bank Berhad
01.2009 - 01.2010
Hire Purchase Disbursement Clerk
EON Bank Berhad
01.2005 - 01.2009
- Managed end-to-end loan disbursement processes with high accuracy and compliance
- Oversaw documentation verification, fund release, and reporting
- Supported operational efficiency through detailed financial tracking and reconciliation
Education
BMW USED CAR SALES ADVISOR - Sales
BMW MALAYSIA
Kuala LumpurSPM - undefined
SMK San Min
01-2000
Skills
Led sales initiatives for luxury and premium automotive segments Cultivated relationships with high-end clientele to drive repeat business Oversaw training programs for new sales associates to improve performance
Managed high-net-worth client relationships to ensure personalized service and satisfaction
Implemented bespoke customer experience delivery to enhance client satisfaction and loyalty
Led negotiations to secure advantageous agreements that aligned with organizational goals Oversaw deal structuring processes to optimize outcomes for all parties involved Fostered relationships with key stakeholders to enhance negotiation effectiveness
Oversaw trade-in operations to optimize vehicle acquisition strategies Managed vehicle portfolio to enhance asset utilization and value Collaborated with teams to streamline inventory management processes
Provided expert guidance on automotive financing and hire purchase options to enhance customer decision-making
Led initiatives to establish brand positioning and enhance product visibility Oversaw development of product presentations to effectively communicate value propositions Coordinated with cross-functional teams to ensure alignment with brand objectives
Directed sales lifecycle management initiatives to enhance customer acquisition and retention
References
Available upon request
PROFESSIONAL ATTRIBUTES
- Polished, articulate, and client-centric approach
- Strong business acumen with a results-driven mindset
- High level of integrity, discretion, and professionalism
- Ability to engage and influence sophisticated clientele
Languages
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Intermediate (B1)
Timeline
Senior Automotive Sales Consultant (Premium Segment)
Sime Darby Auto Selection Sdn Bhd
06.2018 - Current
Automotive Sales Consultant
Accord Auto Sdn Bhd
01.2015 - 01.2016
Automotive Sales Consultant
GB Auto Sdn Bhd
01.2014 - 01.2015
Sales Advisor
Sfy Motortrade Sdn Bhd
01.2012 - 01.2013
Hire Purchase Sales & Marketing Executive
AmBank (M) Berhad
01.2011 - 01.2012
Hire Purchase Sales & Marketing Executive
Alliance Bank Berhad
01.2010 - 01.2011
Hire Purchase Sales Executive
Hong Leong Bank Berhad
01.2009 - 01.2010
Hire Purchase Disbursement Clerk
EON Bank Berhad
01.2005 - 01.2009
SPM - undefined
SMK San Min
BMW USED CAR SALES ADVISOR - Sales
BMW MALAYSIA