Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Accomplishments
Work Availability
Work Preference
Languages
Interests
Websites
Hi, I’m

Neera SELVAM

Content Moderator
Kuala Lumpur,14
Life is like playing a violin in public and learning the instrument as one goes on.
Samuel Butler
Neera SELVAM

Summary

My professional journey includes 4+ years as a Content Moderator, where I ensured compliance with platform guidelines, managed sensitive content, and fostered safe online communities. I bring 10 years of experience in the banking sector as a Credit Management Officer (local and international Banks), Investment Management Officer, and Anti-Attrition Unit Specialist. During this time, I developed expertise in credit analysis, financial planning, customer retention, and strategic problem-solving. Additionally, I have 2 years of experience as a Senior Customer Service Specialist with Singapore Airlines, where I demonstrated excellence in client relations and service delivery. I am passionate about leveraging my diverse expertise to excel in dynamic roles that prioritize client satisfaction, community safety, and business growth. My journey reflects adaptability, a commitment to continuous learning, and a dedication to making a meaningful impact in every role I take on. Let's connect to explore opportunities for collaboration or growth in trust and safety, customer relations, or entrepreneurial ventures.

Developed skills in fast-paced digital environment, focusing on content evaluation, critical thinking, and effective communication. Demonstrated ability to adhere to guidelines, manage high volumes of content, and ensure positive user experience. Looking to transition into new field, leveraging these transferrable skills to contribute to dynamic and collaborative team.

Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.

Organized Senior Editor with 15 years of experience in Banking. Trained in leadership and offering meticulous eye for scheduling and proofreading details. Innovative problem-solver with approachable attitude and insightful critical thinking abilities.

Overview

18
years of professional experience
7
years of post-secondary education
5
Certifications
4
Languages

Work History

Concentrix

Content Moderator
09.2020 - 03.2025

Job overview

  • As a Content Moderator, my role is to ensure that online platforms maintain a safe and respectful environment for users by reviewing and managing user-generated content according to community guidelines and platform policies
  • Content Review: Monitor and assess user-generated content (posts, comments, images, videos) to ensure compliance with platform rules
  • Policy Enforcement: Identify and take action against harmful content, such as hate speech, graphic violence, or harassment
  • Sensitive Content Handling: Review and manage sensitive materials, applying guidelines with care and professionalism
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
  • Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
  • Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
  • Acquired in-depth knowledge of content areas to provide effective edits.

Prometric

Exam Proctor
06.2020 - 09.2020

Job overview

  • Ensuring the integrity of the exam process, maintaining a controlled environment, and providing support to candidates during the exam
  • Supported special-needs students during exams by providing appropriate accommodations as needed.
  • Supervising Exam Sessions: Monitor students during exams to ensure they follow the rules and regulations
  • Prevent cheating or unauthorized behavior by maintaining a vigilant presence
  • Verifying Candidate Identity: Ensure candidates are registered for the correct exam and check their identification
  • Manage sign-ins and monitor attendance
  • Providing Exam Instructions: Distribute exam papers or materials, explain the rules, and clarify any questions regarding the exam process
  • Ensure students understand the time limits and guidelines for the exam
  • Assisting Candidates: Offer support to candidates if they have any technical issues or questions about the exam format (in online proctoring environments, for example)
  • Provide necessary breaks or assistance for students with special needs, following protocol
  • Reporting Violations: Identify and report any violations of exam policies or academic dishonesty
  • Record any incidents that occur during the exam for later review
  • Utilized organizational skills to maintain accurate records of examination details, including dates, times, and participating students.
  • Ensured compliance with regulatory standards by conducting regular inspections of testing facilities and equipment.
  • Contributed to fair assessment practices by promptly reporting any observed instances of academic dishonesty.
  • Improved efficiency in test administration processes by regularly updating knowledge of testing policies and best practices in proctoring.
  • Aided students in overcoming technical difficulties during computer-based exams, resolving issues promptly to minimize disruptions.
  • Streamlined test preparation efforts by assembling required materials prior to each examination session.
  • Maintained a quiet and focused environment, enabling students to concentrate fully on their exams.
  • Collaborated with other proctors to efficiently manage large-scale examinations while maintaining exam integrity.
  • Performed shelf reading to monitor accurate placement of materials.
  • Provided assistance to faculty and staff by teaching classes, conducting orientation programs, and issuing transcripts.
  • Maintaining a Calm Environment: Ensure the exam environment is quiet, orderly, and free from distractions
  • Address any disruptions or issues promptly to minimize impact on the exam session

Razer Malaysia

Customer Service Representative
05.2019 - 06.2020

Job overview

  • Product Support and Troubleshooting: Assist customers with troubleshooting issues related to Razer gaming peripherals, software, and hardware
  • Provide technical assistance for setting up and configuring Razer products
  • Customer Inquiries and Order Management: Respond to product inquiries, complaints, and order status requests
  • Process returns, exchanges, and warranty claims based on Razer policies
  • Issue Resolution: Work with customers to resolve product defects or performance issues efficiently
  • Follow up with customers to ensure their concerns are fully addressed
  • Provide Feedback to the Product Team: Collect customer feedback to help improve product offerings and overall customer experience
  • Relay common technical issues or product suggestions to the Razer development teams
  • Maintain Knowledge of Razer Products and Policies: Stay up to date with new products, software updates, and company policies
  • Educate customers on new releases, features, and upgrades
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Shariq Partners (M) Sdn Bhd
KUALA LUMPUR, 14

Collections Team Lead
12.2018 - 08.2019

Job overview

  • As a Team Leader in Credit Management, I oversee the effective management of credit risk, ensure compliance with financial policies, and lead a team to drive strategic goals related to credit assessments and collections
  • Credit Risk Assessment: Supervise the evaluation of credit applications, ensuring accurate risk analysis and timely decision-making
  • Team Leadership: Manage and mentor a team of credit analysts, ensuring productivity, performance, and professional growth
  • Policy Enforcement: Ensure adherence to company credit policies, maintaining the integrity of the credit approval process
  • Debt Recovery and Collections: Oversee strategies for debt recovery, minimizing delinquencies and optimizing cash flow
  • Reporting & Analysis: Provide detailed reports on credit performance, portfolio health, and risk trends to senior management
  • Stakeholder Collaboration: Work closely with sales, finance, and legal teams to address complex credit issues and ensure alignment with company objectives
  • Streamlined processes by identifying inefficiencies and implementing solutions to optimize productivity.
  • Coordinated cross-functional efforts to streamline account handoffs between departments for seamless service delivery.
  • Evaluated credit applications alongside risk management teams to determine creditworthiness of potential clients.
  • Developed training programs for new hires, ensuring consistent performance across the team.
  • Implemented performance metrics for team members, promoting accountability and driving results.
  • Reduced delinquency rates by creating customized payment plans for debtors in financial distress.
  • Maintained compliance with industry regulations, ensuring appropriate documentation of all collection activities.
  • Negotiated settlements with customers, balancing company objectives with customer satisfaction goals.
  • Analyzed accounts receivable data to identify trends and prioritize collection efforts accordingly.
  • Collaborated with other departments to maintain accurate client records, facilitating accurate billing and payment tracking.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 25 employees.

Standard Chartered Bank

Anti Attrition Unit Specialist
02.2012 - 08.2016

Job overview

  • Focuses on retaining customers, reducing attrition rates, and ensuring client satisfaction in industries like banking, customer service, or sales
  • Customer Retention Strategies: Develop and implement strategies to retain high-value clients
  • Identify reasons for attrition and design tailored solutions to address them
  • Client Relationship Management: Build strong relationships with customers to foster loyalty
  • Proactively address customer concerns to ensure satisfaction
  • Data Analysis and Reporting: Analyze customer data to identify at-risk clients
  • Create reports on attrition trends and recommend action plans
  • Collaboration with Teams: Work closely with sales, marketing, and customer service teams to improve client experiences
  • Provide feedback to product or service teams based on customer insights
  • Conflict Resolution: Address and resolve client complaints or issues to prevent account closures
  • Negotiate solutions that align with both customer needs and company goals
  • Contributed to the retention of high-quality staff members by fostering a positive work environment that prioritized teamwork, open communication and professional development opportunities.

Aiqon Capital Group Sdn Bhd

Credit Management Officer
07.2009 - 12.2011

Job overview

  • Increased loan portfolio quality through consistent monitoring of accounts and proactive identification of potential risks.
  • Improved credit approval rates by implementing comprehensive risk assessments and thorough background checks on applicants.
  • Strengthened relationships with key stakeholders such as regulators, auditors, and rating agencies through transparent communication of credit-related information.
  • Reduced delinquency rates through regular account reviews and prompt identification of early warning signs of default.
  • Played a key role in improving credit loss ratios through timely identification of problem loans and effective workout strategies.
  • Effectively managed a diverse portfolio of loans, ensuring compliance with internal policies and regulatory requirements.
  • Provided expert guidance during mergers and acquisitions processes by evaluating target companies'' financial health thoroughly.
  • Streamlined the credit review process, resulting in faster decisions and reduced turnaround times for clients.
  • Negotiated favorable terms with borrowers, reducing default rates and saving the company from potential losses.
  • Collaborated with sales teams and relationship managers to optimize deal structures for both the bank and its customers.
  • Supported business growth objectives by conducting detailed financial analysis on prospective clients before extending credit facilities.
  • Achieved operational efficiency gains by automating routine tasks within the credit management department, freeing up time for more strategic initiatives.
  • Championed continuous improvement initiatives within the credit department, driving operational excellence and cost savings.
  • Enhanced team performance by providing ongoing coaching, training, and feedback to junior credit officers.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Developed strategies to expedite payments and customer resolutions.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Referred delinquent accounts to collections department or outside resources.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Utilized financial software to prepare consolidated financial statements.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

CGOC

credit management officer
01.2007 - 01.2009

Job overview

  • Reduced delinquency rates through regular account reviews and prompt identification of early warning signs of default.
  • Negotiated favorable terms with borrowers, reducing default rates and saving the company from potential losses.
  • Strengthened relationships with key stakeholders such as regulators, auditors, and rating agencies through transparent communication of credit-related information.
  • Played a key role in improving credit loss ratios through timely identification of problem loans and effective workout strategies.
  • Increased loan portfolio quality through consistent monitoring of accounts and proactive identification of potential risks.
  • Improved credit approval rates by implementing comprehensive risk assessments and thorough background checks on applicants.
  • Achieved operational efficiency gains by automating routine tasks within the credit management department, freeing up time for more strategic initiatives.
  • Participated in cross-functional projects to enhance the company''s overall risk management framework and credit policies.
  • Enhanced team performance by providing ongoing coaching, training, and feedback to junior credit officers.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Developed strategies to expedite payments and customer resolutions.
  • Referred delinquent accounts to collections department or outside resources.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Complied with established internal controls and policies.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Designed and maintained financial models to identify and measure risks.

HSBC

Customer Analyst
12.2006 - 04.2008

Job overview

  • As a Customer Service Representative in the banking industry, I provide essential support to customers by addressing inquiries, resolving issues, and assisting with banking transactions, ensuring a seamless and professional experience
  • Key Responsibilities:
  • Account Management: Assist customers in opening and managing accounts, explaining product features, and guiding them through online banking setups
  • Transaction Support: Process deposits, withdrawals, transfers, and loan payments, ensuring accuracy and compliance with banking policies
  • Problem Resolution: Handle account-related issues, including billing discrepancies and fraud inquiries, ensuring timely and effective resolution
  • Financial Product Advice: Provide information on products like loans, mortgages, and credit cards, offering tailored recommendations based on customer needs
  • Compliance & Security: Adhere to local banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols, ensuring a secure and compliant banking environment
  • Cross-Selling Services: Promote additional services, such as credit products or investment options, to meet customer needs and boost bank revenue
  • Translated data findings and trends into actionable insights to better understand customer behavior and present findings.
  • Boosted sales performance by pinpointing key customer trends and preferences using advanced analytics tools.
  • Provided critical support during new product launches by analyzing potential risks and benefits from a customer perspective.
  • Sourced benchmarks to qualify segment behavior and performance against competitors.
  • Contributed to the development of a user-friendly online platform by providing valuable insights on customers'' digital behavior patterns.
  • Trained junior analysts on best practices in data collection and interpretation, enhancing team productivity levels.
  • Assisted in the creation of an efficient CRM system that optimized information flow between departments for cohesive client management efforts.
  • Collaborated with cross-functional teams to improve overall customer experience, resulting in higher retention rates.
  • Reduced churn rate by proactively addressing at-risk accounts through effective early intervention strategies.
  • Developed targeted marketing campaigns based on detailed customer segmentation, driving higher engagement rates.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.

Education

Universiti Teknologi Malaysia

Master of Business Administration - MBA from Business Administration, Management and Operations
10.2024 - 10.2025

Open University Malaysia

Bachelor's degree from Psychology
09.2016 - 10.2020

University Overview


  • Degree Awarded with [Honors]

Tunku Abdul Rahman University College

Bachelor's degree from Communication and Media Studies
01.2003 - 01.2005

Skills

Credit Risk Analysis

Certification

Starting Python Programming

Software

PYTON Programing

SQL

LINUX

Timeline

Universiti Teknologi Malaysia

Master of Business Administration - MBA from Business Administration, Management and Operations
10.2024 - 10.2025

Content Moderator

Concentrix
09.2020 - 03.2025

Exam Proctor

Prometric
06.2020 - 09.2020

Customer Service Representative

Razer Malaysia
05.2019 - 06.2020

Collections Team Lead

Shariq Partners (M) Sdn Bhd
12.2018 - 08.2019

Open University Malaysia

Bachelor's degree from Psychology
09.2016 - 10.2020

Anti Attrition Unit Specialist

Standard Chartered Bank
02.2012 - 08.2016

Credit Management Officer

Aiqon Capital Group Sdn Bhd
07.2009 - 12.2011

credit management officer

CGOC
01.2007 - 01.2009

Customer Analyst

HSBC
12.2006 - 04.2008

Tunku Abdul Rahman University College

Bachelor's degree from Communication and Media Studies
01.2003 - 01.2005

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 500000 files through effectively helping with Charged off non contactable files
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Interests

Hockey

Beauty Cosmetic Research

Business

Similar Profiles

CREATE PROFILE
Neera SELVAMContent Moderator