SAP
KHAIRUL NIZAR RHAZAK@ANI
KHAIRUL NIZAR
Kuala Lumpur,14
Summary
Dynamic Senior Executive Officer at PETRONAS DIGITAL SDN BHD, recognized for enhancing operational efficiency and customer satisfaction through innovative problem-solving and effective communication. Proven ability to mentor teams and streamline processes, driving significant improvements in organizational performance and client relationships. Skilled in technology integration and business analysis.
Overview
22
22
years of professional experience
Work History
Senior Executive Officer
PETRONAS DIGITAL SDN BHD
04.2012 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Implemented cutting-edge technology solutions to improve data analytics, enabling more informed decision-making.
Executive
BASF Asia Pacific Service Center Sdn Bhd
09.2005 - 04.2012
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Located bottlenecks to streamline existing processes.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Junior Consultant
Innovation Associates Sdn Bhd
01.2004 - 09.2005
- Optimized operational workflows through process improvement initiatives, driving cost reductions for clients.
- Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
- Communicated effectively with diverse stakeholders, building trust and rapport while managing expectations throughout engagements.
- Continuously sought professional development opportunities, staying current with industry trends and emerging best practices to provide clients with the most relevant advice and insights.
- Enhanced client satisfaction by delivering tailored consulting services and strategic recommendations.
- Supported proposal development efforts, contributing to winning new business opportunities for the firm.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Computer Science Software Engineering
Universiti Malaya
Kuala Lumpur 04.2001 -
Skills
Planning and execution
Software
Oracle
ServiceNow
Timeline
Senior Executive Officer
PETRONAS DIGITAL SDN BHD
04.2012 - Current
Executive
BASF Asia Pacific Service Center Sdn Bhd
09.2005 - 04.2012
Junior Consultant
Innovation Associates Sdn Bhd
01.2004 - 09.2005
Bachelor of Science - Computer Science Software Engineering
Universiti Malaya
04.2001 -