PHYLLIS PAI LING ANG
CASH MANAGEMENT - DEPOSIT
KUCHING,SARAWAK
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 14 years' experience in Banking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Relationship Manager- Deposit SME/ COMMERCIAL
CIMB BANK BERHAD
08.2017 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Mortgage Loan Specialist
UNITED OVERSEAS BANK BERHAD
01.2012 - 08.2017
- Streamlined mortgage application processes for quicker turnaround times, enhancing customer satisfaction.
- Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
- Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
- Built rapport with clients through active listening skills while providing guidance on suitable loan options tailored to their needs.
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Maintained strong relationships with borrowers, fostering trust and increasing referral business.
- Explained different types of loans pertaining to client situations.
- Processed loan applications and monitored progress from start to finish.
Associate
OSK INVESTMENT BANK BERHAD
01.2010 - 01.2012
- Responsible in handling customer wealth and managing their portfolio
- Preparing business plan and follow up on customer portfolio
- Educate client on their wealth and investment risk.
- Answered clients' questions and inquiries in regard to individual financial plans and strategies.
- Prepared and interpreted financial document summaries, investment performance reports, and income projections.
- Managed high-net-worth portfolios for optimal investment performance and risk mitigation.
- Frequently reviewed client accounts and plans to understand if economic changes or situational concerns necessitate changes in financial plans.
Assistant Sales Manager
CIMB BANK BERHAD
01.2009 - 01.2010
- Handling sales in housing and shophouse loan for personal
- Preparation for contract, customer details for submission and account opening
- After sales services and sales follow up are important part of my duty.
Mortgage Sales Executive
HSBC BANK BERHAD
01.2007 - 12.2008
- Responsible in the sales of housing loan
- Handling in customer’s important documents
- Preparation for contract, customer details for submission and account opening
- Sales follow up and after sales services was important part of my duty.
Sales Representative
CPU SOLUTION SDN BHD
01.2006 - 01.2007
- Responsible for the sales of AFFIN BANK Credit Card Merchant
- Preparation for the contract, customer details for submission and for opening new current account
- Sales follow up and after sales services was important part of my duty.
Retail Assistant
DENISE THE WINE SHOP
01.2002 - 01.2006
- Responsible for the sales of wines
- Preparation for invoices and collection of customer payment
- Responsible in doing the stock adjustment and daily reconciliation.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Sales Representative
PERFECT COMMUNICATION
01.2000 - 01.2002
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
SPM -
SMB St. Teresa, Kuching
01.1995 - 04.1999
UPSR - undefined
SRB St Theresa, Kuching
01.1989 - 04.1994
Skills
Relationship building and management
Excellent Communication
Client Engagement
Service support
Issue Resolution
Client acquisition
Customer Portfolio Management
Product Recommendations
Portfolio Growth
Account Management
Product Knowledge
Business relationship cultivation
Fluent in [Language]
Overcoming Objections
Sales proficiency
Teamwork and Collaboration
Interpersonal Skills
Adaptability and Flexibility
Phone Number
013-5777357
Personal Qualifications
- Experience in the sales and service industry.
- Computer literate (e.gMsExcel,Ms Words)
- Mutilingual (able to converse in English, Bahasa Malaysia, Mandarin)
References
Angie Ng ( 017-8087100 ) Branch Manager CIMB BANK BERHAD - SARADISE BRANCH KUCHING SARAWAK
Hoo Wai Ling, ( 012-9323738) Cash Solution Manager ( CIMB BANK BERHAD
Timeline
Relationship Manager- Deposit SME/ COMMERCIAL
CIMB BANK BERHAD
08.2017 - Current
Mortgage Loan Specialist
UNITED OVERSEAS BANK BERHAD
01.2012 - 08.2017
Associate
OSK INVESTMENT BANK BERHAD
01.2010 - 01.2012
Assistant Sales Manager
CIMB BANK BERHAD
01.2009 - 01.2010
Mortgage Sales Executive
HSBC BANK BERHAD
01.2007 - 12.2008
Sales Representative
CPU SOLUTION SDN BHD
01.2006 - 01.2007
Retail Assistant
DENISE THE WINE SHOP
01.2002 - 01.2006
Sales Representative
PERFECT COMMUNICATION
01.2000 - 01.2002
SPM -
SMB St. Teresa, Kuching
01.1995 - 04.1999
UPSR - undefined
SRB St Theresa, Kuching
01.1989 - 04.1994