Wan Xin On (Jane)
Account Relationship Manager
Melaka
Summary
I'm an accomplished and results-driven banking professional with over a decade of progressive experience in retail banking, SME/Commercial relationship management, and business management. With a strong customer service and financial advisory foundation, I've consistently delivered exceptional results in sales, deposit growth, and client portfolio management across leading financial institutions in Malaysia
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Account Relationship Manager(Commercial & SME Banking)
Hong Leong Bank(M) Berhad
04.2019 - 04.2024
- Developing, negotiating and closing commercial loan
- Managing corporate and institutional accounts
- Offering financial advice tailored to a client's specific needs
- Supplying credit products, such as term loans, cash management services, syndicates facilities and revolving lines of credit
- Issuing deposit products, such as checking and savings account
- Providing lending services, such as commercial real estate lending, equipment financing and working capital for businesses
- Actively participated in networking events within relevant trade shows and industry conferences to maintain visibility within my target market.
- Managed a portfolio of clients, prioritizing tasks to maximize efficiency and productivity.
Personal Financial Consultant, Assistant Manager
MACH by Hong Leong Bank (M) Berhad
12.2013 - 03.2014
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launch to achieve sales targets.
- Assess/evaluate and propose credit application diligently.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
SME Relationship Manager
CIMB(M) Berhad
06.2013 - 12.2013
- Responsible for sales and marketing of a wide spectrum of banking facilities meet the financial and investment needs of small and medium-size enterprises.
- Responsibilities include credit evaluation and establishing/maintaining account relationships with both existing and prospective customers.
- Contribute to the profitability and growth of the branch by developing and maintaining customer relationships utilizing the full spectrum of banking products and services.
Business Banking Deposit Marketing Manager
United Overseas Bank(M) Malaysia
10.2012 - 05.2013
- Develop products and solutions and boosting up SME deposit volume (Current and Fix Deposit A/C)
- Develop and manage business strategy, and new business opportunity development, issue resolution for deposit products.
- To deliver intelligence service to support the business and strategy formulation process to the target achievement.
- Analyze customer profiles and put a recommendation to approach customers on portfolio basis.
Personal Banker
United Overseas Bank(M) Malaysia
04.2011 - 10.2012
- Arranged and process account opening and account closure.
- Properly inform customers of the benefits, terms & conditions of account that they are interested in account opening.
- Review customers financial and provide the most suitable financial products to customers.
- Ensure customers financial growth in their investment.
- Update customer portfolio for any new launch products by the bank.
Privilege Banking Support
United Overseas Bank(M) Malaysia
03.2010 - 04.2011
- Serve with privilege banking customers
- Process transaction for customers
- Updated clients' account balance
- Full fill customer's needs and satisfaction.
Teller
United Overseas Bank(M) Malaysia
05.2008 - 03.2010
- Responsible for the money entrusted with cash drawers. It is our job to mitigate losses by being careful as we accept deposits and cash checks.
- Accurate as we process transactions. An error as simple as transposing one number can mean the difference between a customer receiving deposit on time.
- Responsible to be courteous and friendly to customers and to treat customers with respect.
- Responsible for protecting the privacy to customers by not discussing financial matters outside of the bank.
- Responsible for cross-selling.
Education
Master of Arts - Marketing for Hospitality, Tourism and Events
University of College Birmingham
Birmingham, U.K 05.2017 - 10.2018
Bachelor of Arts - Hospitality Business Management
University of College Birmingham
Birmingham, U.K 05.2014 - 09.2016
STPM - undefined
Malacca High School
05.2006 - 05.2007
Skills
Portfolio diversification
Financial product sales
Risk management
Debt management
Estate planning
Teamwork and collaboration
Microsoft Excel
Client confidentiality
Problem-solving abilities
Multitasking Abilities
Excellent communication
Decision-making
Accomplishments
- Elite Club Member, 2012, Total APE RM190k (50 cases) in Regular Premium & 41 cases in Personal Line.
- Hokkaido Incentive Trip, 2013, Total deposit growth RM 50 mil.
Timeline
Account Relationship Manager(Commercial & SME Banking)
Hong Leong Bank(M) Berhad
04.2019 - 04.2024
Master of Arts - Marketing for Hospitality, Tourism and Events
University of College Birmingham
05.2017 - 10.2018
Bachelor of Arts - Hospitality Business Management
University of College Birmingham
05.2014 - 09.2016
Personal Financial Consultant, Assistant Manager
MACH by Hong Leong Bank (M) Berhad
12.2013 - 03.2014
SME Relationship Manager
CIMB(M) Berhad
06.2013 - 12.2013
Business Banking Deposit Marketing Manager
United Overseas Bank(M) Malaysia
10.2012 - 05.2013
Personal Banker
United Overseas Bank(M) Malaysia
04.2011 - 10.2012
Privilege Banking Support
United Overseas Bank(M) Malaysia
03.2010 - 04.2011
Teller
United Overseas Bank(M) Malaysia
05.2008 - 03.2010
STPM - undefined
Malacca High School
05.2006 - 05.2007
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Malay
Professional Working
Biodata
On Wan Xin, Jane, 860604-30-5164, 06/04/86, 39, Female, Buddhist, Single, Chinese, Malaysian, 012-6011772, on_jane@yahoo.com, No 6, Jalan OZ 16, Ozana Impian, Bukit Katil, Melaka, 75450
Travelling, Reading, Tennis, Badminton
A dynamic professional with a passion for personal growth and team excellence, I balance an active lifestyle - tennis, swimming, and running - with a deep commitment to continuous learning through reading.
Summary Of Qualifications - Skills
A UK-educated business professional wit a Bachelor's and Master's Degree, complemented bu a strong foundation in long-distance learning (OUM, 2009)
Certified in Neuro-Linguistic Programming (NLP) Practitioner and professional coach, skilled in leadership development and cross-cultural communication.
Fluent in English, Chinese (Mandarin), Malay and Cantonese, with a passion for tennis, badminton, swimming, and endurance sports that reinforces discipline and teamwork. Combines academic excellence, multilingual agility, and neuroscience-based coaching to drive organizational success.
Biodata
On Wan Xin, Jane, 860604-30-5164, 06/04/86, 39, Female, Buddhist, Single, Chinese, Malaysian, 012-6011772, on_jane@yahoo.com, No 6, Jalan OZ 16, Ozana Impian, Bukit Katil, Melaka, 75450
Travelling, Reading, Tennis, Badminton
A dynamic professional with a passion for personal growth and team excellence, I balance an active lifestyle - tennis, swimming, and running - with a deep commitment to continuous learning through reading.