Pek Wen Chew
Klang, Selangor
Summary
Hard working and curious personal, always excited to learn new knowledge. Personally also love to interaction with people, outgoing and well respected. Two years experience in an urban farm, possessed organizational skill, leadership and teamwork. Besides, a numbers of semester break part time jobs also developed good communication skills and customer service skills in me.
Overview
3
3
years of professional experience
Work History
Coffee shop server
Seraph Awaken
- Learned the basic of Food & Beverage industry.
- Learned to interact with customers.
- Learned about the importance of quality consumption.
Home supplies retail staff
Super Save
- Learned to handle variety of products.
- Learned organising skills.
- Learned to interact with customers.
Food chain server
Nando's
- Learned to take orders and serve accordingly.
- Learned to solve problems with the presence of a consumers.
- Experienced a franchise food chain's working pattern.
Call Center Agent
IGT Solutions
06.2024 - Current
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Farm Executive
Plant Cartridge
02.2022 - 01.2024
- Carry out cultivating routines including germination, transplanting, crop maintenance, pest and disease control, harvesting, grading and more.
- Experienced leading a full team to carry out the production process.
- Planning and output forecast of production yield.
Plant Nursery staff
Poh Soon Garden Sdn Bhd.
12.2021 - 02.2022
- Learned to set up and decorate bonsais and potted plants for the festive season.
- Learned to serve customers during peak/festive season.
- Learned to communicate with customers regarding their wants and needs during the purchasing process.
Education
Bachelor of Science - Horticulture Science
University Putra Malaysia
2022
Foundation in Science - Foundation in Agriculture
University Putra Malaysia
2017
Skills
- Leadership
- Customer Service skill
- Communication skill
- Basic computer literacy
- Organized
- Teamwork
- Multilingual
- Learning efficiency
- Adaptability
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Bahasa Melayu
Intermediate
B1
Mandrin
Advanced
C1
Additional Information
I was a state athlete in my secondary school to university period. I strongly believed being a professional athlete definitely helped me learned about being discipline, focus and being consistent to accomplish one goal.
Timeline
Call Center Agent
IGT Solutions
06.2024 - Current
Farm Executive
Plant Cartridge
02.2022 - 01.2024
Plant Nursery staff
Poh Soon Garden Sdn Bhd.
12.2021 - 02.2022
Coffee shop server
Seraph Awaken
Home supplies retail staff
Super Save
Food chain server
Nando's
Bachelor of Science - Horticulture Science
University Putra Malaysia
Foundation in Science - Foundation in Agriculture
University Putra Malaysia
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