Pek Zhi Jie

• Client Servicing

Customer communication: Responding to inquiries from clients regarding order status, shipment tracking, or other logistics-related matters.

Order processing: Managing client orders, ensuring orders are processed accurately and in a timely manner, and addressing any issues or discrepancies.

Relationship management: Building and maintaining positive relationships with clients, understanding their needs and requirements, and providing excellent customer service.

• Provided strong leadership to enhance team productivity and morale.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Learned and adapted quickly to new technology and software applications.
• Developed strong communication and organizational skills through working on group projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Mentored junior staff members for skill development and career progression within the organization.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated hiring, firing, and promotions requests.

• Client Servicing
• Demonstrated leadership skills in managing projects from concept to completion.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Provided detailed project status updates to stakeholders and executive management.
• Prepared and submitted project invoices for review and approval.

• Organize projects / events / concerts
• Prepare proposal / budget and deliver to potential Clients and Sponsors
• Coordinated logistics, including venue selection, travel arrangements, accommodations, catering, and AV equipment setup.
• Created engaging content for promotional materials such as brochures, websites, and email campaigns, driving interest in upcoming events.
• Liaise with venue for event arrangements, Master Cue for shows / events
• Utilized social media to promote events and increase attendance.
• Enhanced attendee experience by designing and executing memorable events tailored to client needs.
• Coordinated travel and accommodations for event attendees.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Organize projects / events / concerts
• Prepare proposal / budget and deliver to potential Clients and Sponsors
• Coordinated logistics, including venue selection, travel arrangements, accommodations, catering, and AV equipment setup.
• Created engaging content for promotional materials such as brochures, websites, and email campaigns, driving interest in upcoming events.
• Liaise with venue for event arrangements, Master Cue for shows / events
• Utilized social media to promote events and increase attendance.
• Enhanced attendee experience by designing and executing memorable events tailored to client needs.
• Coordinated travel and accommodations for event attendees.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Organize projects / events / concerts
• Prepare proposal / budget and deliver to potential Clients and Sponsors
• Coordinated logistics, including venue selection, travel arrangements, accommodations, catering, and AV equipment setup.
• Created engaging content for promotional materials such as brochures, websites, and email campaigns, driving interest in upcoming events.
• Liaise with venue for event arrangements, Master Cue for shows / events
• Utilized social media to promote events and increase attendance.
• Enhanced attendee experience by designing and executing memorable events tailored to client needs.
• Coordinated travel and accommodations for event attendees.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Liaison with internal and external contacts and events for 'Cin Cai Pun Hua Hee' show, Arrange accommodations / transportations for all crew and artiste, Stage setup coordination with venue, Provide assistance in other ASTRO Chinese Show

• Responsible for planning & managing Advertising & Promotion material, Organize & coordinate meetings, conferences, events, Prepare meeting agenda & minutes meeting, Organize & liaise events and coordinate the flow of the event, Provide assistance in planning marketing plan & promotional budget