Pei Yong Lim
Summary
Proven track record in enhancing customer satisfaction at Simple Food Solutions Pte Ltd, adept at managing complex customer inquiries via email and WhatsApp. Skilled in designing festival notices and streamlining order processes, showcasing a fast typing speed and exceptional adaptability. Excelled in teamwork, significantly improving daily operations efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Administrative Executive
Simple Food Solutions Pte Ltd
Singapore
04.2023 - Current
- Handle customer order and complain in email,whatsapp.
- Prepare quotation,daily sales report.
- Festival notice picture design.
- Prepare monthly SOA to customer.
- Request SOA with supplier and check invoice in system.
- Handle COD payment submit to bank.
- Processing customer checks.
- Arrange daily driver routes.
- Handle company correspondence.
- Invoicing, DO, filling.
Customer Service Coordinator
KDY Holdings Pte Ltd
Singapore
09.2022 - 03.2023
- Handle customer email, daily invoicing, prepare DO and filling.
- Prepare quotation, packing sample laminate.
- Assist phone calls take order and check stock for customer.
- Assist sales team on office work.
Customer Service Executive
Mr Seafood Sdn Bhd
Johor Bahru, Johor
06.2020 - 08.2022
- Reply customer in phone calls,email, messenger.
- Reception, assist customer self pick up and purchase in factory.
- Solve customer questions.
- Assist the live broadcast team with behind-the-scenes work.
- Prepare daily order and DO.
- Packing seafood.
Customer Service Executive
Shutter Fashion
Johor Bahru, Johor
03.2019 - 03.2020
- Assist the live broadcast team with behind-the-scenes work.
- Assist with phone calls, email and basic office tasks.
- Process customer order in live, messenger, Shopee and website.
Education
Diploma in Finance -
UTM Malaysia
Kuala Lumpur, Malaysia12.2024
Secondary School -
SMK Taman Mutiara Rini 2
Johor Bahru, Johor, Malaysia12.2018
Primary School -
SJK (C) KUO KUANG 2
Johor Bahru, Johor, Malaysia12.2013
Skills
- Typing speed fast
- Good at answer phone calls and responding to customers
- Possess good adaptability to solve problems
- Team work
Certification
SPM Cert
Languages
Chinese (Mandarin)
Native language
Malay
Intermediate
B1
Malay
Intermediate
B1
Timeline
Account Administrative Executive
Simple Food Solutions Pte Ltd
04.2023 - Current
Customer Service Coordinator
KDY Holdings Pte Ltd
09.2022 - 03.2023
Customer Service Executive
Mr Seafood Sdn Bhd
06.2020 - 08.2022
Customer Service Executive
Shutter Fashion
03.2019 - 03.2020
Diploma in Finance -
UTM Malaysia
Secondary School -
SMK Taman Mutiara Rini 2
Primary School -
SJK (C) KUO KUANG 2