Mohamad Nurfaidhi Bin Mohd Esa

•Organized community events to promote resident engagementand foster a sense of belonging within the complex•Conducted thorough background checks on potential tenants tomaintain a safe living environment for all residents•Oversaw budget development and expense tracking for multipleproperties, ensuring profitability targets were met or exceeded•Streamlined property management processes for increasedefficiency and cost savings•Assessed competitive market conditions by conductingcomprehensive research on comparable properties within thearea, adjusting rental rates accordingly as needed•Updated property listings regularly on various platforms,ensuring accurate information was readily available forprospective tenants searching online resources•Implemented rent collection procedures, minimizingdelinquencies and improving cash flow•Conducted regular site visits to assess the overall condition ofeach property, identifying areas requiring attention or•••improvement promptlyIncreased tenant satisfaction by promptly addressingmaintenance issues and providing exceptional customer serviceEstablished strong relationships with local authorities, fosteringpositive rapport between the community and propertiesmanagedNegotiated contracts with vendors, securing the best possiblepricing for property services and supplies

• Maintained comprehensive records of all property-related documents for easy access during audits or legal inquiries.
• Mediated conflicts between tenants diplomatically, resulting in peaceful resolutions that maintained a harmonious living environment.
• Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Developed strong relationships with local government officials, aiding in efficient handling of zoning permits or other regulatory requirements as needed.
• Collaborated with real estate agents for successful sales transactions, facilitating smooth communication between all parties involved.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Monitored and tracked budgets and expenses.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Kept properties in compliance with local, state and federal regulations.
• Maximized rental income while minimizing expenses through effective planning and control.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Checked incoming orders and organized new stock.
• Remained calm and composed in tense situations involving angry or upset customers.
• Organized shelves to remove slow moving items and add new merchandise.
• Helped managers with daily checklists and last-minute requirements.
• Conducted demonstrations to highlight features and benefits of products.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Reviewed prices and performed audits to detect and correct price discrepancies.
• Monitored shop security to identify and report shoplifting activities and increase security measures.
• Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed strong rapport with customers and created positive impression of business.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Recommended complementary purchases to customers, increasing revenue.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Wrapped, boxed and weighed bakery department products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prioritized helping customers over completing other routine tasks in store.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.

• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Communicated closely with servers to fully understand special orders for customers.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Developed relationships with local suppliers to obtain freshest ingredients available.

• Prepare and cook complete meals or individual dishes and foods Prepare and cook special meals for clients as instructed by Chef Help supervise kitchen helpers and apprentices Oversee subordinate personnel in preparation, cooking and handling of food May plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies

• Handled clerical and cashier work inside clubhouse to assist players.
• Monitored first tee, tee off times and turn times to anticipate schedule problems.
• Kept golf course equipment stored properly and reported maintenance needs.
• Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
• Observed guests for proper use of equipment and respectful behavior on property.
• Logged daily course activities and reported on golf injuries or other notable incidents.
• Trained in different roles at golf course to help team deliver first-rate support to guests.
• Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
• Delivered information and details of interest about facility to visitors.
• Constructed displays and easy-to-read signage to help guests navigate attractions area.
• Issued tickets to customers and collected payment and fees for desired services.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
• Trained new recreation attendants on safety procedures and customer service tactics.
• Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
• Assisted customers in entering and exiting rides, providing balance support and general directions.
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Operated rides and attractions according to written guidelines to reduce injuries.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
• Set up promotional displays and equipment for special events and activities.
• Supervised gameplay and monitored guests' actions to prevent theft.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Built and established positive relationships with patrons, team members and supervisors.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.